Shera Inn Hotel
275 reviews
September 27
Nice and clean rooms but terrible breakfast and restaurant.
1
July 13
Was not bad
January 26, 2023
Very good hotel. Like breakfast and room service.
1
1
January 23
A great place to relax. The mountains are relatively not far away, you can go skiing and snowboarding. The hotel is clean, good service, very polite and qualified staff. I really liked the pool and sauna. I took off the star for breakfast. We lived for 2 weeks, in the first week there was just a great breakfast with fruits and nuts, there was an excellent, very diverse selection of dishes. In the second week, as the staff found out, the composition of the breakfast changed, only one version of porridge remained, fruits and nuts were removed. There was no baking. Peas, olives and vegetables were removed (almost all vegetables were removed, I saw only tomatoes and cucumbers, and then not every day). If you close your eyes to breakfast, then this is a great place.
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December 29, 2023
A pleasant hotel, the rooms are very clean and tidy. They cleaned my place every day. the room was overlooking the mountains - the beauty of nature is indescribable!
There is a spa (swimming pool and Finnish sauna), massage also seemed to be, but I did not use it.
The water in the pool is clean, the sauna warms up well too.
You can have breakfast from 7 a.m., which is very convenient for those who need to leave early on business. The dishes themselves are quite diverse, there are classic fried eggs, porridge, fish, meat and chicken, a large selection of fresh fruits and vegetables, dried fruits.
The hotel is located in the upper part of the city, the locals say that the air there is cleaner.
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September 21
The paranormally high rating for such a hotel on Yandex maps is extremely doubtful.
But let's start in order -
A large building, 10 floors, several facilities at the hotel and even a "spa" - a 10x10m pool, a small sauna and a fitness room from the 90s. Oh, yes, the place where the meal takes place is like in that riddle: without windows, without doors, although wait, there is still an entrance.
A surprisingly large number of guests, despite all the conditions and cost.
The rooms are generally neat and there is nothing superfluous (as well as a kettle). A table, a chair, a bed, a built-in wardrobe and a TV stand. Panoramic floor-to-ceiling glazing and the lack of air conditioning will make your stay in the room as uncomfortable as possible. Thanks for the hot water and the good maid work with the replacement of consumables. But the view, yes, it's great, but it's probably better not to come here next time for it.
Breakfasts are expertly made as poorly as possible, in general, you can not even consider them as a way of eating. The assortment is meager, the quality of execution is two-fold, it's a pain.
We were here for 5 days at work and realized that we had made a big mistake.
As a result, is there a problem with the staff? I don't think so. There is a strong feeling that saving is a way of existence for the administration.
And if the hotel had not claimed four stars in the price of 270k tenge for 6 days, there would have been fewer questions.
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1
August 17
A great, comfortable hotel. A good view from the windows of one side of the mountains. There are difficulties with parking right at the entrance, but not far away, you can park your car on the neighboring streets. Everything is clean and cozy. The location is quite convenient, I walked to the center.
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July 26
I liked everything, it is advisable to make the fitness zone work from 7 am to 22.00!!! The family room is very large, the buffet is well-stocked and everything is from Halal. Well done!!!
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September 16
Positive:
Delicious food in the morning
Smoking room on the floor
There are many channels on TV
Minuses:
The view from the window to the mountains, but the mountains are not visible because of the house (well, here we are so lucky with the floor)
The cornice is broken, the windows are not normally closed or opened
The bathroom is all cracked
The toilet is wobbly
The furniture is old, it needs to be changed for a long time
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May 2
Great hotel! A very varied breakfast🥰🥰🥰we got to the days when there was a full hotel of Arabs🤣 it was very colorful and we remembered this immersion in the Arab world during breakfast🤣 in general, great service, beautiful lobby, cozy rooms🤩
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August 1
Overall, the hotel is not bad. We settled with our family for a couple of days. Breakfasts, of course, cannot be compared with Rixos. But I noticed one thing, thorough cleaning is not carried out, they returned a couple of days later, water stains remained on the sofa with streaks, and there are a lot of extra hairs on the carpet.
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June 8
Comfortable bed
The most beautiful place (rooms facing the mountains)
Very little soap and towels
The kitchen for breakfast is average in choice, but delicious
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April 27
Excellent hotel, good rooms are not smoky, everything is clean, cleaning, breakfast, spa, pool,gym,2 elevators, room cards, everything was very pleasant, not bad
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September 10
The hotel had pretty low reviews, but it's very cool, my mom and I like it. Every time we go to Almaty, we buy a room there.
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1
July 20
The rooms have an unpleasant smell, the furniture is old, the table was burned from a cigarette, the curtains are puffed, the wallpaper is swollen, there is no kettle in the room. I have never seen worse breakfasts with tables constantly in dirty dishes, I had to ask the staff to clean the tables and bring clean dishes. For breakfast, sausages that are even scary to look at, overcooked eggs and steamed vegetables. There is no choice, at 8 a.m. there are usually half-empty plates. The hotel has apparently not seen any repairs since the opening
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October 5
They didn't meet me, the girl got up and argued that I was coming in, she continued the conversation with the boys. She came up only when I approached the reception.
There was no toilet paper in the room. Even after the reception's warning, the paper was not delivered.
There were hairs sticking out in the corners of the shower stall.
The door was blocked 20 minutes before leaving.
There are no differences in food.
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November 26
Very cozy and clean hotel,
There's a Chinese restaurant downstairs, and my favorite coffee shop is Honey
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May 11
I really liked the hotel. Clean, cozy, the window offers a beautiful view of the mountains. The room has good sound insulation, so there was no extraneous noise in the room.
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December 4, 2023
A good hotel, breakfast is varied, but porridge and compotes are very sweet, there is not enough food for a healthy diet, where there is no sugar and porridge without milk.
There are rooms of different categories, it is easy to add hangers, a kettle. The disadvantage is poor ventilation, it is sometimes cool at night, then stuffy, the windows do not open.
The noise isolation is sufficient. Cleaning, the staff is not bad.
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2
July 6
The hotel has deteriorated, the last time was this year, the rooms, the furniture is no longer fresh, there was no kettle, tea, coffee in the room this time. Room cleaning was only on demand, Breakfasts became much worse, there is something to compare, I have been here 3 or 4 years in a row.
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February 16, 2023
Good afternoon! A good hotel, the location is excellent. Comfortable mattresses, snow-white bed. The room is large, LCD TV. The breakfasts are not bad, the assortment of fruits was pleasant. Clean, cozy. There are some problems with electricity, sometimes the lights did not turn on. The accommodation included sauna, spa and swimming pool services, but they did not work, they could not give us a clear answer for what reason. In general, it's not bad, I recommend it
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3
May 16
I do not recommend the hotel.
Positive: a spacious room (junior suite) and a large comfortable bed.
Minuses: old worn repairs, holes on the wallpaper and curtains, the handrail in the bathroom is falling off, yellowed tile seams, a skewed toilet, the air conditioner is not regulated (at first it was turned off, and then it was +19 all the time, it was very cold. There are only three hangers in the closet, there are no shelves. Things had to be left in a suitcase or on furniture.
The food for breakfast is cold, dirty, dirty tables, no appliances, glasses, only tongs for all food: vegetables, cheeses, bread.
I wouldn't come back and wouldn't recommend it to anyone.
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December 26, 2023
Excellent location near the business center. Fresh, modern rooms and amenities. Friendly staff. Delicious and varied breakfasts. All at reasonable prices.
I recommend it!
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1
October 24, 2022
I visit Almaty on business trips. The Shera Hotel is located within walking distance from the office, so I chose it as a standard place to stay. It is also located near the main street of Al-Farabi and the Dostyk Plaza shopping center.
The last time I was in Almaty was from October 17-20, 22, before that (due to the pandemic) in 2019. The once beloved hotel has "passed" very much. Repairs have not been done for a long time, part of the lobby area was sublet, the kitchen was badly damaged.
In the shower, the tiles on the floor were laid with a clear violation of the levels, the water does not drain. To fix the flaw a little, we put one slab on the floor, which acts as a ramp. But it doesn't help for long, the water quickly fills the shower stall. Superior room, 11th floor.
I ordered regular tea with honey and dinner in the room. Dinner is not very fresh. The burger could be "tapped", the bread and filling were so dry. Tea is not saturated (tea is a popular national drink in Kazakhstan), honey seems to be diluted with water. After a day at work, you want to relax with a cup of tea, but such a drink does not have it.
Despite the proximity to the office, I plan to look for another hotel nearby on my next trip. Unfortunately, Shera has deteriorated greatly and you no longer feel such pleasure when you are located in it..
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3
1
June 21
It's not 4 or 5 stars. Maximum 3. Breakfasts are very meager, you need to ask them to bring scrambled eggs and fix the coffee machine. The food is not hot, barely warm.. It used to be better, but it's getting worse.
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February 6
It was November 2023, everything was fine except breakfast.
But in January 2024, something happened. There was no coffee at breakfast - the coffee machine did not work, the air conditioning in the rooms worked only for heating, while the windows did not open. I called the reception for a long time, but they dumped me. I went on foot and asked to open the window - the master was called, who opened it, but in this case the window was no longer closed (on the street -8 at night). Some floors were very smoky, so the room also smelled of smoke all the time. It feels as if they decided to sell the hotel and abandoned the repair and service.
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1
June 19, 2023
Good location, within walking distance of Dostyk Plaza shopping center, hotel Kazakhstan. The rooms are clean and tidy. The pricing policy is very acceptable.
There is a gym, swimming pool, sauna.
3 stars for the accountant's attitude towards clients when preparing and submitting documents for business trips.
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August 31, 2023
A normal mid-level hotel for a business trip and business trip. The room is clean. There are no problems with changing the linen and cleaning. The location is convenient, not far from the city center. The breakfast is satisfactory. There is a coffee shop in the lobby. The airport is 35 minutes away, if there are no traffic jams. There are small shops and an exchange across the street from the entrance.
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2
1
December 10, 2023
I was there recently, unfortunately I did not have time to swim in the pool from 09:00 to 21:00 it works. The breakfasts are delicious and varied.
The rooms are comfortable and comfortable 👍
- There are only 2 elevators for 11 floors, it is inconvenient.
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November 7
Nice hotel. Convenient location and parking. A wonderful saffron restaurant.
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1
October 29
The rooms are super, the food is very tasty, the staff is very polite, I really liked it
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February 26
I have been in this hotel not long ago. They do not have a spa, a swimming pool, etc., this is not the case. Breakfast is the same every day, the food is lean and cooked worse than in the dining room, the coffee machine makes warm and watery coffee, the dishes are dirty, tables, chairs in general, the whole interior looks like 15 years ago, everything is worn and worn. In the room, the shower water is hot, that is, then not, the irons do not work well, they sometimes forget to bring toiletries, I had to buy myself. Plus one is the good and helpful staff!!!
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February 15
The advantages are that the rooms are clean, there are basic necessities in the room and an ironing board with an iron. Cons: the pool does not work, there is a light breakfast and there is no kettle in the room. Despite the fact that it is possible to order a kettle in the room, they do not bring it the first time.
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October 28
The Internet is disgusting, the air conditioning is not regulated, the rooms are hot. The windows do not open, they are without panes. A weak breakfast. There are no kettles in the rooms.
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January 25
The hotel is large and beautiful. The lobby, corridors and rooms are not clean. Breakfast for three plus. The mattress in the room is not bad, the linen is too. To my comments on the poor service and lack of cleanliness, the staff explained that the hotel was for sale and the seller no longer needed anything.
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September 12
Clean and cozy, large rooms. Convenient location to the center.
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November 21
The location is normal, everything is nearby, a cafe in the interior, a swimming pool, in general, everything is fire
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August 16, 2022
I visit this hotel several times a year, because the location is extremely convenient for work. In addition, the price for a decent bed, decent bathroom comfort and a tolerable nutritious breakfast is very attractive.
From the sad: extremely unacceptable noise insulation, rattling locks of neighbor's doors, from which it is impossible not to wake up at night. The set of TV channels is poor. There is a coffee machine in the restaurant, but the coffee is disappointing. The tablecloths on the tables in the restaurant are in poor condition. Rooms require more skill and intelligence in terms of maintenance. For example, the thresholds at the junction of tile and carpet are screwed with any screws, the caps of which stick out and risk causing injury when walking around the room on bare feet. You need to ask for a kettle at the bar. At the same time, you need to get a spoon, sugar, tea itself - there is none of this in the room.
I ordered room service a couple of times: there are no complaints, it's fast and delicious.
Overall a good 3 star hotel with excellent location and good price. Before the pandemic (until 2020), the hotel was better...
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April 23
Excellent location, panoramic Windows on the upper floors.
However, there is no air conditioning in the spring, but the windows are already hot. Keep in mind.
But the view of the mountains is gorgeous
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December 8, 2023
Maybe this is the norm for Kazakhstan, but by world standards, a poorly functioning air conditioner in the room is nonsense. The employee who came to repair it spread rivers and said that if it doesn't work, then you don't need to turn it on.
The rest of the service is at the same level.
The cleaner does not wipe the dust.
The reception gives my taxi to another customer and we have to wait.
In general, the service is capable of tiring
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1
July 13
I was especially upset by the price-quality ratio. The number is not worth your money... Yes, it's big, but repairs should have been done 10 years ago..
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1
June 29, 2023
Dear travelers and lovers of memorable adventures, if you are looking for a place where your heart can experience the full range of emotions from disappointment to anger, then SheraInn is the perfect choice! This hotel, which calls itself "expensive" and "good", actually reaches unprecedented heights of unpleasant surprises.
Yes, yes, I am a traveler with experience, a genius of the last level, who has lived in luxury luxury hotels in Dubai, where the staff is ready to sweep your every step, and spent the night in hotels in Novosibirsk, where mosquitoes acted as free blood-sucking masseurs. SheraInn has managed to create a unique combination of the "best" of both worlds!
Let's start with the rooms where I expected to immerse myself in comfort and luxury, but instead I felt the smell of dampness, as if I was in an underwater cave. The air conditioner, which was supposed to create an oasis of coolness, turned out to be not only noisy, but also impossible to make it quieter, depriving us of the opportunity to enjoy tranquility. Although this is after calling a technician who came into the room in dirty shoes.
Further, the problems only accumulated: in addition to the dampness, there was a smell of old linen in the room, which did not decorate our stay in any way.
Imagine my amazement when I opened the curtains and saw a construction grid in front of the window, spoiling the view of the mountains. It seemed that the windows had not only not been cleaned for a hundred years, but also served as a source of dust and dirt.
And what was my epiphany when I went to the spa, hoping for relaxation and peace! Instead, I was met by the rudest spa employee, who did not even offer towels, I had to beg for them from him myself.
What about the fitness bar? Unfortunately, there is none, and if you want to replenish your energy reserves after training, you will have to look for inspiration on another continent.
But the most terrible moment was breakfast, where I was greeted by a rotten chicken with an unpleasant smell. My appeal to the head waiter did not bring any apology, only indifference and an explanation that it was a mistake of the novice waiter.
In conclusion, SheraInn deserves the title of the most terrible four-star hotel in the world. Travelers, get ready for an unforgettable experience that you will want to forget like a nightmare, and tell everyone about it so that they know that the pitfalls of hospitality can await them in Almaty!
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2
2
March 30
A nice big hotel, the breakfasts could have been better. The staff is responsive, but some employees do not behave in accordance with the personal boundaries of the guest
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February 20, 2023
The staff is friendly. The view is gorgeous. The area of the deluxe room is decent. The restaurant is decent, although there is a puncture with the wine. But there are nuances. The sound insulation is very poor, the door to the toilet does not close, the air conditioner is steaming like in a bath and is not regulated. At every moment it is necessary to apply, to ask. To calm down the noisy company in the next room, you also need to ask specifically.
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3
November 14, 2022
I liked everything very much! Cleanliness, comfort, service, friendly staff, good breakfasts, daily cleaning, everything you need in the rooms. Excellent location and wonderful swimming pool, sauna and gym
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3
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January 16, 2023
Conflicting impressions. I'll start with the advantages - polite staff, spacious room, mountain view. The window was opening -that's great!
Cons -wi-fi is one name-nothing pulls and falls off all the time :(, the hotel requires a global renovation "tired" ..., it's time to buy new bed linen too, everything is fine for breakfast, but without a soul, croissants are not the first freshness, which upset.
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April 19
Apparently this hotel used to be for five, but now it's a little tired). You can stop because it is conveniently located.
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February 14
The service is good, the rooms are spacious, the staff is polite, the breakfast buffet is excellent
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July 6
This is the third year that Shera has had no luck with the management team. Unfortunately, it has been getting worse over the past 5-6 years.
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December 20, 2023
Last week in mid-December, when the frost set in at -25 degrees, the temperature in the room was from 18.5 to 19.5 degrees. I called the technicians 3 times, but they couldn't help. I was cold for 2 nights, slept dressed, put a winter jacket on the blanket. As I understand it, the hotel is simply not designed for operation in severe frosts. Otherwise, an ordinary hotel, somewhere better (sauna, swimming pool, location), somewhere worse (weak breakfasts).
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