It is almost impossible to get through to the store! If you leave a request for a callback, you wait more than an hour to order some kind of product. If there is a lot of workload, then hire more intelligent managers! Or let a few people sit on the inbox. Managers do not always hear the client and, as a result, they give out a completely different product.
Another interesting feature they have with the pick-up point, let's call it that) if you order goods from the manager at the place, they give you a coupon, according to which you pay and receive the order. If you are online, you tell the number, pay and pick it up. But sometimes, the person in the window says that it doesn't matter how the order was made, you need to take a ticket. Is this some kind of arbitrary decision?! Time goes by, no matter where it is prescribed, and hang around the hall there, for coupons, back ....
It seems like a good spare parts store, but quite often they give out incomprehensible nonsense.
Thank you all!
A huge selection of spare parts, reasonable prices. Everything is fine with online delivery, but the payment and delivery of orders definitely need to be finalized - very slowly, long queues, there is no way to pay from the phone
There are no questions about spare parts, there are a lot of them and the assortment is growing, managers who work with wholesale customers are trying, well, they are brought to the management plans and without understanding the market, the management pushes managers to push stagnant goods with a delay to wholesale customers, which they do, without understanding either their management or the customers who take this product. however, after 2 weeks, the product goes for a refund and so on all the time, the company's management does not see the company's problems, does not want to communicate with customers, and in general it seems that the company is a little stuck and thinks that it is the first on the market and nothing can shake it, they constantly write their own rules, some do not comply with the laws of the Republic Belarus, as well as having money in your personal account, do not be sure that you will buy this or that product, since you need to call to have it shipped and this is also your internal regulations, the company becomes remote from customers and many employees no longer want to explain and say, we are hard workers go to the management. Shate m is a company that has been on the market for a long time, and this attitude is getting worse and worse.