Sercotel Club Cayo Guillermo
25 reviews
September 17, 2023
We visited this hotel in August, I really liked it. There are many small one-storey and two-storey houses on the territory, each with its own area with sun loungers. The air conditioner was working properly. The food is quite tasty, very good ice cream, several types of fried meat and fish. The sea is simply divine. One disadvantage is that you need to take a mosquito repellent with you. There is a great program in the evenings, there are visitors, and there are from local animators – just super guys light up.
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October 15, 2023
Complete disappointment
Territory. Not small, green, not bad. But there is nowhere to walk as such and there is nothing to see except the bungalows.
Number. All the furniture is old, there is no kettle, towels and bed linen are gray with stains, a phone to call the reception, too. There are not enough outlets. And all this is not as sad as dirt, which is apparently the norm for them
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The biggest disappointment. It basically does not exist. And even what is being prepared clumsily, as for pigs. Chicken is mostly bones slightly covered with meat, beef is scraps that are not chewed, pork skin (not pork and it is the skin) with hair. The fish is normal. There are no other seafood. But I don't like them either. There are no vegetables at all, the fruits are tasteless. No potatoes. The rice is cooked terribly, it's one sticky mass that it's hard to even put in your plate because it doesn't want to come off the tongs. On the hay bar, French fries fried in old black butter and rolls with sausage. To understand the tragedy of the situation, I am a woman, have little taste and am not particularly picky about food.
Restaurant.
Entering it, you will be greeted by a terrible smell of rotten oil and dirt. Dirty plates, stained glasses. The waiters are indifferent to your requests (except for one smile - puffy). Salt should be asked, there is no salt on the table. Spoons, plates for soup should be asked. Not publicly available. There are no napkins. There is only water and tea in the restaurant, which you also need to ask for and wait until they bring it, this usually happens by the end of the meal. Therefore, I myself began to go to the waiter and he pours, with a very dissatisfied face, as if I had come to his house.
Reception. Very friendly guys. All issues are quickly resolved.
Bar at the reception. Polite, funny. Lots of rum, delicious beer. Coffee is more or less, tea is terrible. There are no Cola, forfeits, etc. There are no juices. Carbonated water from a hose. They don't know how to make cocktails or don't want to. At least for a dollar at least for 5.
Beach. Beautiful, but small. Unfortunately, it will not be possible to swim. The maximum depth is just above the knee. There are a lot of shell fragments at the entrance. My daughter cut her leg. There are a lot of midges on the beach. Before 10 and after 15, they simply devour. And there is no escape. And throughout the hotel, even at the reception. It really spoils the rest.
I would never go to this hotel and I do not advise anyone. I didn't exaggerate in any way. I wrote everything as it is. Next, decide for yourself.
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September 11, 2023
The beach is gorgeous, white sand is always clean, beautiful warm water. Nice houses. But not quite clean linen and towels. And there are a lot of mosquitoes, from which more than one remedy does not save.
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May 13, 2023
You need to go without hesitation!
There are disadvantages in the rooms, furniture and service. But all this fades at the sight of the ocean.
Choose only hotels on the ocean, there is no comparison with the Kabir Sea.
The softest sand, warm ocean and a minimum of people.
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December 8, 2022
We rested from November 23rd to December 5th, 2022. We liked the hotel, the staff was attentive, the beach was covered in algae, the sea was knee-deep, the bottom was in stones, the food was three, the fruits were sometimes rotten.
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March 15, 2020
We were at the end of February 20.
Water +26,air +28 of 11 days, 3 days were rainy and cool.
The sun is very strong, be sure to use creams.
Russians are very much loved. The language of communication is Spanish, the main one, a little English and Russian.
The hotel is very cozy, the food is delicious, very tasty beer and ice cream as in the USSR, they are fed throughout the day 3 times in the restaran, 2 times at the pool bar, and in the lobby, alcohol is all included, except for some drinks, but the bartender immediately warns that this is for money.
There are 2 swimming pools on the territory, its own clean beach, white sand, the ocean is clean without grass, but shallow, I had to go to another beach deeper there.
In this country, they like cash, euros or CUC (local currency) exchange 1:1. Forget about paying by card, they are not doing well with this yet.
The Internet is only available in the lobby, you need to buy a card for 1 hour costs 1 CUC.
Be sure to take a two-day tour "non-tourist Cuba" is very interesting.
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January 17, 2020
A good Cuban hotel. Picturesque mangroves all around. Shallow entry into the ocean, I had to go swimming on the territory of other hotels. Small shoals on room service and arrangement, as well as throughout the Cube of the lower price range. It justifies its price, but miracles are not worth waiting for. Ideal for kite surfing
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March 2, 2019
I am writing a review for the first time))
I am delighted with Cuba and this hotel!!!
I really liked the view from the room (coconut palms, ocean, sunrise right in front of our window))))
The animation is diverse and very interesting, I really liked the young man who sang beautifully by the pool.
The food is delicious, there are many dishes of beef and pork (men will be delighted))
Special thanks to the chef in the Russian tricolor
We walked to Pilar beach, of course there is a bus for 5 cook, but we are not looking for easy ways. As a result, 10 km there and 10 back, we were tired of being bitten by midges, but it's worth it)))There is something to remember.
The more insect repellents you take, the better, the midges are terrible there...
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February 9, 2020
A wonderful hotel! Very friendly and caring staff! The rooms are old, but with a great location relative to the coastline!
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April 10, 2020
Delight, huge territory, gorgeous staff, delicious food. If there is an opportunity, we will return.
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December 2, 2020
Everything is fine, but in the evening there are a lot of Mosquitoes (((take a toilet brush with you)))
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May 8, 2019
All that is needed in order not to experience the shock of the first impression is to wash the windows, whitewash the walls, paint over dirty spots and repair and paint quite decent furniture. Buy teaspoons so as not to give them out on special demand or for tips. The coast, nature, territory - everything is fine!
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February 9, 2020
It's okay! The view is magnificent! But the toilet is constantly breaking down in the houses; there is always not enough alcohol! There 's not enough food either !
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March 4, 2020
A cozy, kind and comfortable hotel.
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September 17, 2018
The hotel grounds are gorgeous. The rooms are decent. The service is lame. I'll give the hotel 3 for the service*
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April 3, 2019
Lazy staff. Theft. A weak kitchen. Lack of food and utensils. Dirty dishes. Great animation.
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March 6, 2019
It would not hurt to renovate the rooms and do a more thorough cleaning. We have never changed our underwear in 10 days. Well, the wild queues at the bar and dining room, of course, kill.
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May 26, 2019
Not a bad hotel for your money. But, the ocean is very shallow here.
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5
March 11, 2020
Nice hotel, the ocean is super!
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March 17, 2020
Everything is fine if they can't;)
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January 5, 2020
Everything is OK! I had a good rest.
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June 10, 2020
Ideal, but, everyone show off
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April 6, 2019
The ocean and the beach are a fairy tale.
The hotel itself is normal
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December 1, 2019
Nice quiet hotel.
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January 22, 2020
A great place
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