The hotel itself is beautiful, the rooms are well located. A good beach, a sufficient number of sun beds. Delicious and varied food. A large beautiful area with a water park; Several slides for the youngest children. In a separate beautiful house, you could take ice cream (there were four types offered) from 12 to 17 o'clock. The hotel is mainly used by tourists from Germany.
Cons: Staff: the reception is not very attentive. I said twice that we have an empty mini-bar and no slippers in the room. They didn't bring anything and didn't fill it out. The phone in the room did not work, after our guide from the travel agency personally told the reception, they came to fix it. They didn't fix it, they said there was some kind of problem on the floor.
Room cleaning leaves much to be desired. Only the middle is washed, all the garbage is pushed around the edges. Towels are rarely changed. You must constantly ask to replace the bed linen. When you give lira and not euros, they are outraged, which is not enough.
The safe is paid: 2 euros per day. The safe in the room was non-working, I had to call the master: I fixed it.
The cleaning on the floors of the hotel is also mediocre, the garbage can lie for two days.
In the restaurant, dishes are not washed very well, it took a long time to find clean plates and wipe glasses.
The territory of the hotel is very small: a large swimming pool, children's slides, a small lawn, a stage for evening performances and bars next to it. That's all, if you want to walk a little in the evening, then there is nowhere. There are no benches, swings, or recreation areas outside the music area.
The animation is monotonous. Mainly for children and a disco in the evening. Gymnasts and dancers performed several times.
In the common hall with a bar, it would be nice to include some light music or, even better, live piano playing, for example. But there is nothing like that and just a buzz of conversations.
If you do not speak English, German or Turkish, it is impossible to clarify with the reception and staff. The inscriptions in the hotel are in Russian, too, but no one speaks it (or pretends to). The animation is entirely in English. Therefore, for people who do not speak English, you need someone nearby who will translate.
In general, the hotel falls short of 5 stars, a solid four.
Of the advantages: Good nutrition: quite varied, there are a lot of things, you can eat almost around the clock (if you missed breakfast, lunch or dinner, there are always additional meals).
A good beach: the entrance to the sea is smooth, the only thing is small pebbles. Nice pier. There are a lot of sun beds. I only saw rescuers in the morning, I didn't notice them after lunch, the tower was empty. Cleaning on the beach is average, garbage sometimes stagnated in pots.
Ala kart attentive waiters.
The territory is green and large, clean and spacious rooms, delicious and varied food, courteous staff. It takes 1.5 hours by bus from the airport. The ancient city of Side is a 15-minute drive from the hotel.