СДЭК
176 reviews
February 25, 2022
I used to work with this courier service as a legal entity and everything was fine, but then I had to use it as an individual and this fiasco: I left a request and hoped for a good job for old times' sake, but it wasn't there. the courier arrived for the cargo, but considering the cargo dangerous for transportation, he unilaterally refused transportation. 8 days pass, I fill in the invoice number for tracking and ... no one has taken the cargo so far... Moreover, no ONE informed the client, that is, me, about this! What kind of service is this?! I wanted to leave a review on their website and again a fiasco))) there is a link in Google to the reviews, but there is no such page anymore! What does this mean?
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February 12, 2022
The staff is friendly, competent, and sympathetic. They know their business. There was no queue. There are always a lot of cars nearby, but there is an opportunity to park. The service is fast
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August 11, 2023
They are always prompt and delivered very carefully.
I use the services all the time.
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April 7, 2023
The girls work clearly and quickly.
We took two bikes , looked , checked and everything is positive!
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November 21, 2024
Very friendly staff
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February 27, 2023
Nice and friendly staff, you can find a free parking space on weekdays and in the afternoon, there were no queues))
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January 6, 2023
Fast service, attentive and friendly staff. Very good service.
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1
November 6, 2022
I really like the staff of this point. The most pleasant staff, they will always help with packing the parcel, they work quickly.
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April 24, 2022
Everything is very good. they packed, arranged and explained and answered all my questions with great understanding and patience. And it is very convenient that they work on weekends .
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November 4, 2022
The staff is very polite and friendly, but the delivery ..... the courier can arrive from 14 to 16 at home or at the office, for some reason he cannot call in an hour, they do not offer another delivery time, i.e. sit and wait for the courier to arrive
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October 12, 2022
Delivery today before 14.00- not completed- the office is fast.. I called 3 times, they promise that they will figure it out every time the result is 0- they promise tomorrow before 13.00 -we will wait -this is not the first time problems - it's time to make serious changes in the delivery department
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December 21, 2022
Everything is very fast and efficient. That's what I want to get most from the mail service.
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June 14, 2024
Convenient location, the order was quickly placed
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August 10, 2023
Fun employees coming to meet you. It is not the first time I use the services and I am always satisfied with them.
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December 15, 2022
Excellent service. I would say that it is the best of those points that I have seen. They will always help and advise you. I have a branch closer to home, but I still go to them.
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May 11, 2023
Normal service, polite employees.The entrance is not around the building, but a little to the right and up the stairs
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3
September 7, 2022
There are a lot of quibbles about shipments, only in this department. The location is convenient, but it is not always possible to ship on time due to the refusal to accept the cargo.
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November 28, 2022
Friendly staff, the girls told everything in detail and the prices are not high for shipping
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February 9, 2022
A good branch of SDEC, customer-oriented, the girls helped pack 40 kg of baby food, and calmly sent it. Thank you very much!
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December 24, 2021
The parcel was accepted in Minsk on December 21, they promised to deliver it to the warehouse door on December 23. And on December 24, when you call yourself to get some information, and you find out that someone contacted you on December 23 and postponed delivery to 24, but no one is going to deliver it to you on December 24. And now, maybe you'll get it 27! But it's possible, and no one cares.
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September 26, 2022
The world's worst sdek. The rules for accepting parcels change as if every minute!! Yesterday they took a parcel from me, today they no longer have the right. Figure it out somehow.
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January 6, 2022
The worst courier service.Espresso delivery in their understanding is not 2 working days as they indicated, but 5🤣.But unfortunately, I already found out this from the operator, whom I called in order to clarify where the documents that were sent to me by this service are.The company is unreliable and if you need a valid delivery on time, then contact other organizations
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July 31, 2024
Excellent pick-up point
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January 17, 2022
Cool staff, answered all questions and a very convenient order tracking app. The order arrived very quickly. Thank you for your work.
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January 23, 2021
Since January 13, the parcel has been in Minsk (urgent cargo, because it was already delayed due to the New Year). On the 14th, I started calling and offering options for receiving the cargo as soon as possible, including pickup from where SDEK will tell. But you can't pick it up from the sorting center yourself, and there's only one answer to everything: "Wait, they'll contact you!"
No ONE called within 3 business days. When I dial it myself, there are only promises that someone will contact me and silence again.
The service is disgusting, the parcel is in Minsk for a week, but no one is even looking for it, they do not accept help in terms of pickup, it feels like everyone comes to work to sit out working hours, because NOTHING changes after a day and a week.
Of course, this is an extreme case of cooperation with such a Transport company, if of course you can call it a transport company. The service is at zero.
At the sorting center, they also go one after another and create a kind of work.
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May 5, 2021
Disgusting!!! Three days ago, a message came that a package had arrived. Delivery is paid to the door. We called to clarify the delivery. I say that I will be at the specified address in the afternoon. The answer is, "Oh, we're uncomfortable." I say that I will be at this address in the first half, - the answer is the same. They've been dynamiting for three days now. They call and say let's leave the parcel there, and you will come and pick it up. "Excellent service!" There are no words. Why do I have to run around the city looking for a parcel paid for before the door?!!!!
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4
September 1, 2023
This is not the first time I have applied.
Terrible level of service. It's dirty at the very point.
Communication between managers leaves much to be desired.
Of all the points, the worst.
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1
June 17, 2022
The best staff from all the offices is on Turovsky. The girls are very polite
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September 8, 2023
Close it twice through the SDEC and do not fulfill the deadlines 2 times
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1
September 27, 2024
It's hard to find
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March 12, 2023
Always fast and high-quality service
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January 7, 2023
Staff delivery service
Of the disadvantages, an inconvenient location
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October 19, 2023
I received the package, no problem, thank you!
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1
January 14, 2024
Few employees, often queues
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November 7, 2022
It's great that there is a pick-up point nearby. It's all good.
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March 5, 2023
Every time you look for an entrance, even if they hung a SDEK sign on the glass doors.
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June 1, 2022
There are no complaints about the pick-up point. Terrible operator service, ridiculous excuses, generally let down and the courier did not arrive! Shame on you!!!
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August 7, 2020
I ordered a spare part in another city, on the website, when calculating the delivery time, the system said that the order would be on August 7. Well, now it's August 7th, and I'm still walking, thanks to sdek for prompt delivery. I have also been running an online store for quite a long time, and I can say that making delivery at the pharmacy is another quest. I used to think that only the senders had problems with the check, but now I understand that the recipients also have problems. I do not recommend this TC. Sooner or later they will let you down as well as me
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December 4, 2020
There are always some incomprehensible dissatisfactions between employees and visitors, which have reached me. Tired. I will answer right away, if you send socks or shoes, this is a normal organization, otherwise it is a moral disorder after each visit to this organization. The result is simple - a wonderful service from other organizations! And they will bring you and take you away from anywhere! And you don't need to go anywhere. And my nerves are fine.
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4
September 3, 2023
Everything is good and positive.
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June 21, 2023
Quickly. Conveniently located.
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December 2, 2024
It's hard to find
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January 9, 2023
Fast service. Attentive staff. There are no problems with parking in general
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March 9, 2021
Disgusting attitude.The package was sent from Moscow to Minsk. 03.03.2021 today 09.03.2021. The delivery was arranged by a door-to-door courier. Today I called and said wait for the delivery to be on 03/10/2021.although the site says 2-3 days. I don't recommend it. Use other companies.
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May 29, 2020
Disgusting attitude towards the customer, which does not correspond to high prices. I was waiting for the departure, an SMS came - come to Kirila Turovsky. Arrived. It turned out that they did not have the parcel, but it was located on Kiselyov. It was no longer possible to go to Kiselyov that day, and due to the situation, I now live 20 km from Minsk, I work remotely, I try to visit the city no more than once a week - all plans were violated. As a result, they did not apologize, they said "It's not our problem, it's not us SMS helmet, it's automatic," but promised to figure it out and call. I did not wait for the call, I called the help line for 2 days myself, they fed me breakfast, in the end I still had to go to Kiselyov.
This is not the first time I have used their services, but apparently in the future I will contact other companies. Energy, for example, is much cheaper and there have never been any problems with them.
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4
October 15, 2019
Great company. Cheerful, smiling and, most importantly, literate staff. Wonderful office. Everything is clear, coordinated, and fast. Very comfortable. I advise everyone)))
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December 23, 2020
Friendly staff, fast delivery of shipments and inexpensive, a good alternative to mail. I recommend it!
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December 16, 2020
I really liked it. The last time I was there, I saw a woman who didn't want to be served without a mask. So she took her panties out of her pocket and put them on her head!
The place is interesting, I advise everyone!
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4
October 21, 2023
Fast service.
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July 30, 2022
The service is at zero level. Employees refuse to provide their last name for writing a complaint
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