Scat Airlines
423 reviews
March 25, 2024
Good staff, but very often tired planes, regular flight delays.
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November 18, 2024
It's a good airline, but there are always delays
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3
June 1, 2024
I took the Novosibirsk Almaty round trip tickets. Direct flight, which is very convenient. I liked everything:service, friendly staff.
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2
1
November 2, 2024
Flights are always delayed, the airport terminal looks like a barn
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1
December 16, 2022
The worst airline: flight 12/16/2022 Moscow (Sheremetyevo)-Almaty was unreasonably delayed first for 3 hours, then for another 2. I do not know how it went on and whether it took place at all, but there was no more time to wait, I had to buy new tickets and fly another flight to Astana in order to get another flight on time from there to Almaty and catch another flight. There is no mechanism for operational ticket exchange (the option of exchanging Almaty for Astana at the right time was not offered in the personal account, although such a flight was by the same airline!). They could not help at the check-in desks, referring to the need for all manipulations only in the personal account. Okay, we go to the LC and apply for a refund of tickets and find that it is no longer possible to return the ticket for one section (Moscow-Almaty), if we want to return, then only the entire ticket, that is, together with the return ticket (Almaty-Moscow), the flight on which is already in a month. Okay, we agreed. And then a message comes that the airline does not refund any fees for this refusal, includes a fine, etc. As a result, of the paid tickets in the amount of 24 thousand rubles, only 13 thousand agreed to return. 11 thousand were withheld for their flight delay. Class, everyone should work like this!
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5
November 6, 2023
I flew from Almaty to Ust-Kamennogorsk by plane of the airline Skat. I was unpleasantly surprised that the plane of the last century, apparently, was old, creaky, with yellowed ceiling lights from time, worn seat upholstery. It was scary....
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May 16, 2024
I flew twice with this company, I liked the service. I liked the food, no negative emotions
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March 19, 2024
Everything is fine, I liked it except for one thing... hand luggage can only be 5kg. this is such nonsense, the suitcase itself weighs 2.7 kg
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1
September 22, 2023
2 years ago, I had a ticket for two from Shymkent via Almaty to Ustyevo-Kamenogorsk in Shymkent, the flight was delayed due to fog, and the plane took off on schedule for Ustyevo-Kamenogorsk, but then how terrible it was, I think you can imagine, but there is no such assessment.
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3
October 23, 2024
The planes are old, the staff is treated so-so
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September 24, 2024
The tickets are expensive, the planes are old, they always take off with a delay
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1
2
July 8, 2023
If there is an opportunity not to fly a Ramp, then it is better to take advantage of this opportunity. Old, dead planes. The service is below the baseboard, the onboard conductors behave as if you came to visit them uninvited.
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May 22, 2024
I'll give you one star, because it's very dirty on board, the blankets are used, everything is in my hair, I expected the best!
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2
1
January 8, 2024
Hello, I flew from Istanbul yesterday, flight 494.
The steward dropped coffee on me, and I got a burn on my arm. They provided first aid, but today the burn site hurts. Unfortunately, I am disappointed with these airlines.
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1
August 4, 2024
I land gently, the price and quality match!!!
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January 7, 2023
Flight DV 5303 Shymkent - Phuket - Shymkent
The reception desk.
On the Boeing 737 max 9, as many as 2 employees were allocated, who barely moved, registration opened 2 hours before departure, the flight was delayed for about 20 minutes, because not all people had time to register by the time of departure.
The planes are new, but made according to the type of minibus, everything is very cramped, the distance to the previous seat is very small (I have a height of 165, and I can't imagine how people with more equipment endured this flight). Flying for 7 hours is very difficult on this board.
Of the advantages: selection of drinks and meals.
The erased do not perform their duties, they are allowed to transfer to free (paid) places during the climb. They do not respond to comments.
The situation: a mother was flying with a huge number of children, during the flight they ran, jumped over the seats, changed seats, the mother simply moved away from them, did not react to our remarks, called erased, asked to check if everyone was sitting in their seats, he shrugged and left.
The staff is not aware of the flight at all: they do not know where we are flying, how much time is left before the descent.
The entire flight (except for handing out food and collecting garbage), the flight attendants are just hiding from people.
The flight was officially postponed back for an hour, in fact for three hours (no one reported anything), people crowded into the departure area, no one knew when boarding would begin, when takeoff would take place. There was no information on the scoreboard, the start of boarding was not announced.
God bless the pilots who delivered us safely, but the flight attendants are a wild horror, pay them for advanced training courses and explain their duties to them.
Prices for excess baggage look at the photo, if you have a preponderance of at least 1 kg, then shift or pay for the preponderance (the company has no concept of spreading the weight of luggage on passengers, if, for example, one suitcase is 11 kg, the second is 21, then shift or pay for the preponderance).
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4
1
March 11, 2024
The worst airline with a bad contact center in Shymkent. There are no phones in other cities. It is impossible to find out anything
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1
December 19, 2022
It is better to pay extra than to take tickets here.
It was postponed from 22:10 to 20:50. As a result, half an hour before departure, the flight was postponed to 23:30, no SMS, no updates on the online scoreboard. How should people find out about the changes, even if your SMS newsletter works every other time! Out of 10 flights, 9 are at least half an hour late!
If possible, I will avoid any relationship with your bottom company!
P.S. Good reviews are clearly inflated by employees of a cowardly and dishonest company!
UPD: as a result, the flight was postponed to 22:15, it's good that we decided to go early. To know when a stingray will fly out, you need to have psychic skills. Again, no notifications, no call from the airline! Belissimo!
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5
January 17, 2023
Constant flight delays. They can delay for an hour, or they can delay for 6. I fly often, in my memory, only one flight out of 20 was not delayed. And those who were detained, for some reason, did not speak, and, obviously, in half of the cases, even more, the weather was normal.
The food is not very good, but for this price it is OK
There was one ticket refund from this office (the company will not turn to call this sewer), the money was not returned, I did it through the official website. It's been more than 2 months. The application is still hanging on the website
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5
February 8, 2024
02/07/2024 Phuket-Almaty , flight delay by 10 hours! BY 10! considering that people are being evicted from the hotel at 12:00 in the afternoon!
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1
September 16, 2023
The most unreliable, not punctual airline.There is no comfort.You can not take connecting flights with other airlines, there has never been a flight at the specified time, a refund is not possible if you did not make the connecting flight due to their fault.
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3
November 28, 2022
I really liked the food and service on the flight Moscow (Cher)-Almaty. One caveat is that the flight from Moscow was delayed for ~ 4 hours, they gave vouchers for 100 rubles / ticket that no one wanted to accept in the catering of the departure terminal, they flew back 5 days later and also delayed the departure from Almaty for the same ~ 4 hours and all the same reason, they say the flight from Moscow was delayed....
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2
1
May 1, 2023
I have been actively flying for 12 years, but I have not seen this. I have nothing against the quality, aircraft, personnel and employees. But the site where you book a ticket and then you can't buy it back from the word at all and in no way. Even 3 representatives of the company could not. The result flew away a day later from another city.
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3
October 22, 2022
A terrible airline company, I do not advise anyone to fly it. We flew on the Shymkent-Phuket route, 1.5 hours before departure they report that the departure is delayed by 3 hours, well, it happens. After 3 hours, registration did not start, they started saying that the system was not working, the plane was broken, etc. At the same time, none of the airline companies came out and explained themselves. After prolonged attempts to get information, they gave us a hard time and seemed to start checking in for 10 minutes per person, after everyone had checked in and ended up in the departure hall, the airline company, warning no one, rescheduled another 2.5 hours of departure. No one offered water or food and did not even deign to explain, after the passengers started a riot, they began to move.
A terrible boorish airline company and an equally disgusting airport
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9
May 14, 2023
If you have scat plane tickets in your hands, then you are doomed to psychosis, nervousness,you will be thrown for money, you will lose time because the plane will be delayed well, if, as with us for 7 hours, they will not say that they will sit down for additional treatment in another city having lost more time,they do not respond to official letters,tubes They don't take it, so you won't get anything back.Overpay 2 rubles for a ticket and you will be happy.
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3
1
May 17, 2024
Narrow chairs. The backs are not adjustable. No entertainment systems. The food is good
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January 10, 2023
The starts are polite, the food is hearty, there is hot. Water, tea with lemon or milk, coffee, everything is decent. Overall, I liked it.
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1
1
February 19, 2024
The company is well respected and well fed.It was a great flight.
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November 2, 2022
My wife and I flew from Yekaterinburg to Taraz and then to Phuket on 10/22/2012 and back on 11/01/2012 Phuket- Taraz Yekaterinburg. There were no flight delays, the crew members were polite, diligent, the service was fast and high-quality.Many thanks to all the crews involved in these flights
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4
5
December 6, 2022
A miracle from heaven, and not the airline, twice postponed flight Dv721 06.12.22 from Astana to Aktobe from 15.15 to 16.20, then from 16.20 to 07.12.22 to 01.40. The deal fell through, the hotel that was booked and embezzled did not return the money since the reservation is withdrawn in a day, lost 19800 tenge (more than half the ticket price). The fleet is pouring on the move, they repaired it until the last moment on landing, everything was visible and in front of everyone's eyes, it's a pity I didn't remove the repairs on the runway. It's a shame and there's no way to describe it anymore. Not a foot more, I'd rather pay too much than mess with such an unorganized job and a decrepit Park.
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6
June 21, 2023
A unique aviation company, I thought there was no such thing in aviation. Flight DV824 Batumi-Astana. Departure from Batumi is scheduled at 12:00 and arrival in Astana at 16:40. And now we're counting. The time difference is +2 hours, the flight time is about 3:30. Math: 12:00 + 2 hours time difference + 3:30 flight - ..... 17:30 (!). That is, initially, the airline's schedule includes a delay of almost an hour. Plus the taxiing time at the airport of departure and arrival, and as a result, the delay in the schedule (!) has been about 1 hour and 20 minutes. And now what about those who combined this flight with another or with a train based on the schedule?! SCAT, what are you doing?! I thought this didn't happen :-(
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April 1, 2024
The airline is good, I give 3 stars because they stopped flying to Russia, it's a pity!
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1
August 17, 2023
Green tea is not offered on board, the flight is constantly delayed. Employees are ignorant. I don't want to fly this airline anymore. They offered dinner with beef or chicken, I took beef, and there were sausages.
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February 24, 2024
I was disgustingly greeted by Alma-Ata (((( 1.5 hours we can't get our luggage (((((((((( sad , it wasn't like that before !!!!!
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1
December 31, 2024
The airport is old, there is a lot of queue
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March 8, 2024
Everything is fine, the flight is excellent, and the prices are reasonable
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July 13, 2023
The last 2 times I purchased tickets through the Caspian Sea, I found out at registration that there were no tickets either for me or for the children. They are responding to a program failure.
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1
December 3, 2023
There is no call center from a mobile phone, one number is Shymkent city, which no one answers on weekends. There is no support service.
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November 20, 2022
The most disgusting airline I've ever come across!13.11 flight delay from Moscow to Almaty by 6.5 hours!!!20.11Almaty - Moscow flight delay of 2.5 hours, in connection with which the ticket for the flight to St. Petersburg was burned. I wonder how they haven't gone broke yet, because there are only negative reviews on the Internet. It's better to overpay for another flight, but you won't break your plans and won't sit at the airport all day!
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5
December 19, 2023
A normal company, a few old planes, but it flies to Moscow without problems.
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July 17, 2024
As always delays, terrible company
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3
2
March 5, 2023
A stable existing airline company, expectations of the quality of service at the same level, no special marketing steps are being taken (visually not marked), even refused to treat with ordinary water, although this is a step to attract a customer,
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3
1
November 29, 2024
It's okay why doesn't it give you anything
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August 21, 2024
You can't get from the word never in time
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February 16, 2024
We waited a very long time after arrival, we sat inside the toilet and waited for 20 minutes , then just opened the door
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1
1
December 6, 2024
Good evening! Scat is always a flight delay, so if you need to fly urgently to make it on time, take tickets from another airline.
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1
May 6, 2024
The service needs to be improved.
Flight delays are very common.
Expensive tickets.
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October 30, 2022
30.10.2022.It was terrible, the flight was postponed twice from 23.40 to 01.00, as a result 02.30.We boarded the plane , it was very old .10 minutes after landing, smoke appeared, it began to hurt my eyes.They asked everyone to come out.They were already leaving in smoke.As a result, they waited for 30 minutes in the ramp area, they didn't even let us go back to the airport.And everyone was breathing the smoke that was coming out of the plane.Then everyone was released to the airport terminal.After 30 minutes, everyone was invited back to the same plane.I didn't fly, and about 15 other people refused to come with me.
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4
December 7, 2022
The impression is wonderful. The salon is clean, the staff is sooo attentive, water on demand. But there are delays...all Kazakh airlines have a problem with this.
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3
2
December 28, 2023
Good evening. It is very inconvenient, You take a ticket for a certain hour, the next day you have to postpone the message.
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3
2