I flew with this airline from Moscow to Alma-Ata. In principle, I really liked everything. The ticket price is more affordable, as it is lower than that of competitors (Air Astana and Aeroflot). A cozy, clean plane. Pleasant and considerate flight attendant staff. During the flight, they provided good on-board meals at no extra charge (which has not been available on many Russian flights for a long time). There was a delay in departure from Vnukovo, but delays due to the late arrival of the aircraft sometimes occur for any airline. We were notified about the delay in departure by SMS. It was possible to choose a seat in the salon at the stage of electronic registration - this is also a pleasant advantage. Of the disadvantages, I will only note that the seat back did not recline on the plane I got.
I would like to put a higher rating, but alas, not how. For such a ticket price, it would be possible to feed passengers, as it was before, but it is clear that the greed of the airline owner is insatiable. Which affects the reputation of the company. And one more thing. As for me, flight attendants should still be women, and this is more aesthetically pleasing and more beautiful than when you are served by a steward "polupoker". (I have nothing against stewards, but how terrible it looks when a guy tries to be nice and behaves like a woman, since this is, after all, a female profession)
We flew for the first time with this airline, before that I flew with different airlines, there is something to compare, and the ramp is just terrible, it probably doesn't happen worse. The flight was delayed, they began to feed only three hours after they flew, arrived in another city for some reason, they sat on the plane for two hours. The stewardess was not allowed to use the toilet by a very unpleasant person when they were standing in another city and waiting for something incomprehensible. When I eventually got to the toilet, it was filthy (a question, of course, for passengers who do not clean up after themselves)We lost almost a day of rest. All the negative reviews are true, we must try to avoid this Ramp-for the bestial attitude towards passengers