I might have been very unlucky…
I had to transfer a bigger amount of money and it was a little bit complicated for me, because my Russian is very basic. A rather unfriendly woman behind the desk checked it. She said I had to pay a commission for it. As it was absurdly high, I declined.
Later I asked a friend and he could make the transfer from the app for a few hundreds ₽ commission. Ten times less!
I cannot believe, that the woman at the desk didn’t know about this option.