SberPervyj
Directions
Kastrychnickaja
560 m
Janki Kupaly
212 m
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63 reviews
September 13, 2024
I will tell you my history of interaction with the bank. I bought a car on credit. I took an impressive amount from the bank (75,000 rubles). At the very initial stage, the jokes began. It was necessary to open an account in yuan in order to transfer money to China. They told me to pay 15p for opening an account. Well, okay, I thought. It's a small thing compared to the amount of the loan. Then another $200 for currency conversion. Hmm, it's already unpleasant. And then the bank took the initiative and decided to independently pay for a car to China to a dealer's account in China, although it was originally planned to transfer funds to the account of a Belarusian dealer. And, off she went. The money did not reach China. Sanctions, they told me. Let's say, I thought. A week has passed, 2... the dealer has no money in China. They suggested that an investigation of the way of funds should be done. Okay, I thought, I came to the bank, where they stunned me: Pay, they say, 135p, and we will do it. To my reasonable question, why should I pay for the joints of the bank, I was answered - these are the rules, so everyone has. I didn't have much choice, so I paid. Another month has passed - nothing has changed, where the money is is unclear. I come to the bank, write an application for a refund, pay another 135p for it (think about it, you really need to pay for every step in the bank), leave the bank and, lo and behold, a Belarusian dealer calls and says that Chinese colleagues saw the money in their account. I was overjoyed, returned to the bank, took the application for a refund (the paid 135p was returned, thank you). But, this is not a happy ending to the story. It turned out that the money in the Chinese dealer's account was frozen and the investigation is ongoing. Another 1.5 months of waiting and, lo and behold, it was over, the Chinese dealer was able to pay for the car to the Chinese factory. What is the result. Instead of 2 months, I waited 5.5 months for a car. I did all the contract extensions myself, the bank did not move a single gram. All this time, I regularly paid the loan in larger amounts than the bank offered me and proved myself to be a decent customer. The car was planned for the birth of my son, but as a result, my son has already turned 3 months old since I received it. The customer orientation of the bank is 0. Participation in their own jamb is 0. Empathy of ordinary staff is 10 (only this, alas, is of little use). According to the results of the calculation for this loan, there is no desire to contact this bank again. Such things.
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February 22
I am a customer of the first, usually at the entrance the managers always offer tea / coffee and try to promptly resolve any issue or problem. They said at the entrance that we have a deal, everyone is busy, go to the branch opposite. The issue was resolved in the Cyber Premiere, but the sediment remained.
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February 27
It is a pleasure to work with such a bank. The staff is always polite and prompt, and the office is conveniently located.
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