Good afternoon, I turned to the Office No. 777 on Mulyavin of Sberbank OJSC, just to pick up a ready-made certificate. I came at 14:39 and took a ticket, 35 minutes passed, I was not invited. I came up to clarify, they said it was necessary to take a coupon and pay at the checkout, while the girl who clarified wrote on the leaflet "payment for the certificate is 20 rubles.. After waiting for another 25 minutes and going to the cashier, they started asking me who gave me this piece of paper and for which certificate it should be paid 20? I have the same question who? How do people work here in general and on what principle? Maintenance of the same skirting board.