It was very pleasant to be in the department — the responsive and attentive staff. Consultations are comfortable and, most importantly, fast. It is especially convenient that now you can sign up for service in advance through the website at a time convenient for me
The worst department, if you can call it that, I have never met! This department does not produce a simple operating room about closing an account, and as they said, they have it written on the wall, it feels like I go to the offices every day and read everything that is written on the walls!!! After asking for a book of comments and suggestions, the specialist replied that they did not have it and in general it was located in another department on Uralskaya Street and the principle of operation of their department, according to the specialist, was remote. I asked a counter question that, in my understanding, remote work certainly does not consist in an open shopping mall with a free entrance to this room. The specialist also pointed me to the stand where the information supposedly hangs that the book of comments should not be in their possession and this is the decision of the bank's board, So that you understand this is a beautifully printed piece of paper where there is no seal or the articles they refer to are listed, every student will print such a piece of paper in two minutes, my patience has run out and I called the police and wrote a statement, and I'm waiting for a response. Another point is when you call support, you are not under any circumstances connected with management representatives, it feels like these managers themselves have made nonsense and are now hiding behind ordinary employees so as not to be responsible for their actions!!! I have been working at this bank for 10 years now and I can say one thing, over the past two years it has greatly disappointed me, I judge not only on this occasion!!! Even in a snuffbox, you can find a book of comments and suggestions directly at the kiosk, and here there is a whole bank!! Then why such a branch at all if they cannot perform a trivial operation like closing or opening an account!!! In the near future, I will leave this bank as a customer!
I am very satisfied with the service provided by this bank branch. The staff is always friendly and ready to help with any question. One day I had a small problem with the card, and it was promptly resolved right in front of me. Thanks!
After signing up for the service, I was pleasantly surprised by how I was greeted at the office and everything was explained in detail. I come here for help and understand the value of the employees' work.
I am a user of this bank.Judging by the capabilities and level of service in the branches, the bank either saves heavily on employee salaries, or is very "raw", or it's time to change HR specialists.For example, a working case - you will not be able to withdraw money from the deposit if the transfer of funds was made after 17.00. It is sad - because this does not give mobility in decision-making and money can be cashed out only the next day. I also have a Russian Savings Bank card.The difference in the interface and capabilities is the earth and the sky.Surprisingly, even tactile application works worse.The land in this case is a Belarusian bank.We wish him success and development.
The staff is not working promptly. They called several times to solve the problem and sent me to this department. Where, after a long wait, we received a refusal, and again we were sent somewhere. Of course, there are more questions about the bank itself than about the branch, but still! I have very unpleasant impressions!
It is very convenient to track the conditions and balance of the bonuses of the Thank You program through the application, everything is always at hand. I liked the personal showcase with offers for points, I wonder what you can get.
Online recording saved time, I was called by a specialist on time. In addition, I learned that money can be transferred to a Savings bank card easier and without commission, and with a Savings loan this feature has become even more convenient. I enter the phone number and the money is gone
In general, if you want a card for yourself, then get an anonymous one and definitely not in this branch. HORROR AND NIGHTMARE. It feels like people are clearly working to stretch their time. In the messages, the bank cannot notify when to come for the card - it's your problem to catch the employee.
Colleagues told me that the Savings Bank has a cool feature, you can save points for purchases. I decided to get started, opened a virtual Savings card. I transfer money to her through the ERIP. I was glad that the commission is not being withdrawn. During the first month, I accumulated 15 points simply by paying in the usual stores with a savings card. it's nice that I can immediately change points for money if I suddenly don't have enough money on the card to buy.
I wanted to remove the limit so that there would be no active credit or close the account to the fan card. I waited in vain, the specialist in working with clents said that they don't do this in this department and sent them to Uralskaya, the "most comfortable" service.
The point of an electronic queue to a single specialist is if you sit for 40 minutes, and then people come, wait for a couple of minutes and they are immediately invited 🤌
It was not only me who was unhappy, but also the man on whom the program hung up and he was sent for a walk 🤡
The staff is extremely slow, coming to this branch to close the card, be ready to stand in line for 2 + HOURS.
(Not to mention that in normal banks you can close the card by calling)
This is not the first time I have taken out a loan from Sberbank. Everything is always fast and reliable. It's just that he turned out to be my assistant in various situations online. The application is processed quickly
Everything is simple and clear. I transferred the money to a savings card, paid with the card, and the points are already in the account. No complicated schemes or conditions. really convenient
I issued a savings card because of the loyalty program. I transfer money through ERIP without commission and immediately pay with this card. Points accumulate quickly, I have already bought football tickets)
Sberbank called for 3 days in a row, and on the fourth day I decided to answer. I thought that they would offer to become their client, but as it turned out, I had a card issued in Sberbank, which I did not even know existed! There is also a debt on this card, I did not see this card, did not know about its existence at all, and even more so did not use the card. I only use Belarusbank.
There is a Momo shopping center near the house, where there is a Savings Bank, a girl (an employee of the Savings Bank) sent me there.
I came and took the ticket at 12: 50. in the window where lunch should be served from 12:30 to 13:00, there are few people. At 13: 28 I was called, I told an employee about my problem, to which they replied: "yes, you have a card, operations on which were not carried out and there is a debt. To pay, go to the next window." I just got up to pay the debt, as a sign was put in the window where I was redirected, lunch from 13:30 to 14:00
I haven't had so much anger for a long time, the only day off, and such jokes
At 14.10 I came to the window at which I was transferred, paid the debt, signed and was free. My service took 3 minutes at most, and I spent 1 hour and 20 minutes in the bank.
It's just a complete horror to waste my personal time on something I didn't know about.
Overall, the service is not bad, but the waiting time is too long. I DO NOT RECOMMEND IT!!!
Terrible separation
Slow service, lunches and breaks alternate, and money at the checkout can be withdrawn only if there are two people at the checkout and a specialist.
Lottery
The service sector is terrible. One cash register. The exchange rate is usually higher compared to other banks. The room was cramped, I had to stand in the aisle. Cashiers work slowly.
I get my salary on another card, but I also have a savings card. I transfer the money in two clicks without %, and they are immediately on the desired card. I often use a taxi. I paid for the trip, converted the points into rubles - that's what I understand, real savings, not a month to wait!
It is very convenient that the branches have ATMs with the function of accepting cash. The staff is very polite
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Станислава Крайникова
Level 6 Local Expert
April 18
I decided to open a Save deposit in Belarusian rubles, because I was attracted by transparent conditions and the ability to manage finances through the application. It's really convenient: I can see my balance at any time and be sure that my money is safe.
A compact and stylish office, there is an ATM and a cash register. A bank employee knows the answers to all customer questions. Everything is fast and efficient.
A terrible bank. Only one manager. The queues are large and you can sit for almost half a day to perform any operation.
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Тимофей Ковшун
Level 9 Local Expert
March 5
It is very convenient when you can choose a convenient time to visit and not spend hours in line. Making the deposit went smoothly, and the rate was favorable. And thanks to online deposit management, I can now control everything from the comfort of my home.
Disgusting service, slow, there are 3 people in the queue, those who come new customers almost immediately call the rest are sitting... Or they call only those who need to buy currency, the rest sit for 40 minutes or more.
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Таисия Роднянская
Level 7 Local Expert
May 16
The service is good, the staff quickly solves all problems. I remain satisfied, no negative emotions. Everything is fine, I recommend it to everyone
What a terrible department. Super slow people. While I was opening my passport, I almost fell asleep! What kind of brakes!!!!!! Shock!!! Waiting for your turn for 40 minutes is just terrible!!!! It would be nice if there were 10 people, so there was one!!!!!!! Disgusting!!!!!
If you need cash transactions, I do not recommend this department because the cash register window works in the operating room mode. Because of this, you can stand forever, even if there are a couple of people in front of you.
I liked that I did not need to call the bank to make an appointment for service. Everything can be done online through the website, it is very convenient.
Queues to the specialist for 5-8 people. There is a fancy ATM, BUT it only works for issuing money. Neither accepting funds nor making payments - THERE is no such option on the screen. A minus, however.