I arrived at the department in the heat, but it is closed due to technical reasons.for reasons. I arrived the next day and picked up a new card. It was also necessary to close the account using the old card and withdraw the remaining money, the specialist redirected it to the cashier. The cashier said that the money can be withdrawn 15 days after the account is closed, or write an application addressed to the head and, after his approval, collect the money in 3 hours. I decided that I would have to come back in 15 days. The cashier immediately left for lunch.
Then I decided that I needed this amount earlier. I clarified with another specialist, it turns out that it does not take 3 hours to wait for approval, because the request is sent electronically to the head, he quickly coordinates and you can take the money.
It turns out that the cashier was in such a hurry for lunch that she just decided to send me.
A very bad attitude towards clients, at the same time, I want to note that some specialists, on the contrary, behave very friendly, there is a desire to help. But the overall impression is of course very spoiled.
I had to make a third visit to the bank to collect my money.
I came to the office of the Savings Bank to apply for a loan "Socrates" for refinancing. It turned out to be a great option that you can get a loan on favorable terms and without too much fuss. I was glad that there are no hidden fees, everything is transparent.
A loan "Just online" is very convenient. I applied online, and the approval came quickly. The money was credited to the card without delay. You can connect without the help of a specialist and choose a repayment schedule
It was necessary to reissue the card. I didn't want to sit in queues, so I made an appointment with a specialist via the Internet. I came to the bank, everything was done quickly, I left after 15 minutes. It would always be like this!
The replenishment of the RUR card in Russian rubles in Russian rubles via an ATM has been disabled. Now a minute-long operation of replenishing the card in the general queue to the cashier takes from half an hour or more!
Everything is for the client.
A small compartment.
There are practically no queues from 10 to 12 and from 14 to 16.
During rush hours, of course, I don't know, I haven't been, maybe there are enough people.
Finally, an ATM-info kiosk was installed!
The ATM often does not work, the cash registers do not work. Only 4 people work and at the same time there are failures in the programs. It was not possible to exchange the currency after 2 visits to the branch
It's terrible, I came to the bank to put money in the account, and change the registration number, I come at least 30 minutes before closing, and everything is already closed as if it should be, I do not advise
Terrible service. In an attempt to issue a bank card, I went to this branch of Sberbank on 12/01/2023. I took the ticket and waited for 30 minutes. Although there were few people, the queue moved so slowly that I had to leave, realizing that it still took at least an hour to issue a card. Of the 8 windows, only the 7th and 8th actually worked, and in the 1st someone hung for a long time. I do not recommend visiting this place if you do not have an hour and a half of free time.
An ordinary bank branch. The queues are small, there is an ATM. The polite staff helped to understand how to be a guest from Russia with a Sberbank card.
See original · Русский
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Л
Лариса Орлова
Level 6 Local Expert
September 29
I wanted to go to the sea, but I didn't have enough money. I took the first step of the loan, it was quickly approved, the money came to the card. I went on vacation, everything turned out great)
The bank's employees are professionals in their field. Applying for a loan online, but we are always ready to prompt you by phone. Convenient and simple.
I came to pick up the card, one visitor is served for at least 30 minutes, if not an hour, why do I need to wait until the person who issues the cards sets up the application on the phone, and not a trained person in the hall is doing this. An inconvenient place to wait. I just wasted my time.
Добрый день. Сеголня посетили это «замечательное» заведение. Итог: с истерикой поехали в другой банк. Началось все с того , что мы зашли , ни одного консультанта не было рядом. Нужно было нам всего лишь завести виртуальную карту , БЕСПЛАТНО, и перевести деньги. После того как мы постояли там минут пять , выловили мимо бегущую женщину. Она вела себя очень по-хамски. Начало грубо говлрить , что нам гадо платить деньги, ПЛАТНО становиться клиентам , заключать контракты и тд. Повторюсь , всё было сказанно в ужасно грубой форме. Решили позвонить агенству, которое собственно получало деньги. Оттуда было услышано , что проблем никаких возникать не должно. Попрлсил трубку консультанта, на что хамоватый консультант продолжил хамить , но трубку не взял.
Итог: испорченные нервы, потраченное время.
Добрый совет: сразу едьте в другое отделение.
Конечно не закончу на этом , напишу жалобу. Такое ужасное отношение к клиентам не терплю. Можно хотя бы объяснить нормально было, А НЕ ХАМИТЬ!!!!!
Нет интернета для зала, только для персонала. Мне надо было скинуть денег на карточку Мир, чтобы воспользоваться банкоматом и получить BYNы, чтобы купить сим-карту и дальше спокойно продолжить свое путешествие. С интернетом мне помогла девочка, работающая в подземном переходе в небольшой кофейне. Ей спасибо, вам спасибо говорить, к сожалению, не за что
Приехала в банк,чтобы выяснить непонятную ситуацию по действующему кредиту. Мало того что ничем не помогли, кормят завтраками,что завтра с вами свяжется специалист, который неделю почему-то связаться со мной не может. Так ещё и ерунды наговорили по моему вопросу. В другом отделении к сожалению ничем помочь не могут, так как по моему вопросу нужно обращаться в отделение где был взять кредит. И увы это то отделение,где помочь мне к сожалению отказались! Отвратительно
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Show business's response
О
Оксана Б.
Level 3 Local Expert
January 29
Everything is fine, only the bank works from 10 to 17, at a time when all people are at work, you come at lunch, like 2 people in line, but everything is so long that you have to wait half an hour to put money on the card. Please put an ATM with the receipt of bills so that people do not be late for work from lunch
Единственное отделение в центре без предупреждений меняет время работы. И теперь крутят к хочешь, а в банк успей до 17.00,в рабочее время. На яндекс карты обновление времени работы прислать не хотят. Единица за отношение к клиентам.
Совсем не понимаю, по какой причине банк сегодня был закрыт раньше времени?!
Никакого объявления не висит. Да и предупреждения не было. Пришлось ехать до ближайшего банка в кратчайшие сроки!