It's just beautiful! The hotel, the staff, the breakfast, the bar, the location, the grounds-it was all wonderful! Be sure to take a walk along the rowing canal!
The hotel is nice, new, modern. The bed is large, the mattress is comfortable. The room has bathrobes and slippers, a large panel, a sofa. The hotel is on the banks of the Mushroom Canal, but far from the center
Excellent service, cozy rooms, a varied menu for breakfast, a nice bar downstairs.
If you order a taxi at the reception, you should pay attention to what kind of car you need (minivan or specify the number of people. Preferably 2-3 times). Otherwise, the smallest Chevrolet will arrive.
We stayed at this hotel with our family. On the very first day, the maids forgot to clean our room... they only cleaned it the next evening after the reminder. And in the morning I found an unpleasant surprise - the child's medicine, which was in the refrigerator, was moved to the refrigerator, accordingly it was in the heat and spoiled. The medicine cost more than the hotel itself. I went to the reception, reminded them for 3 days, and as a result, after my indignation, the supervisor created a conversation with me. Bottom line - the maid says she didn't touch anything, it's not her, it's all by itself. Then, however, they announced to me that it was my children who moved everything themselves 🤦🏻♀️ And then I was offered a brilliant idea - to call the maid and arrange a showdown with her. I was just in shock. I specifically chose a more expensive hotel to see the service and customer orientation, but I saw this. In short, the client is always wrong. I didn't expect to get a refund for the medicine or anything else, but they didn't even apologize to me!!! Well, wasn't it hard to bring a plate of fruit to the room and just apologize? Should I give a small discount on my next stay? Or at least just apologize and not try to make others feel guilty. This kind of work with clients is just terrible. It's a shame. The maid is a human being and can make mistakes, so the management should be able to smooth out the corners and admit guilt, and not blame everything on the guests.
Next, the next day there was no cleaning again, I had to call the reception again. And every day I needed to be reminded that I needed 4 towels! 1 for each guest. But the hotel apparently believes that drying off with one towel for two is the norm.
The hotel is beautiful, but it is difficult to classify it as 4 stars, it is a beautiful 3 stars:
1. There is no carpet, only a small piece under the bed
2. There was no porter, we had to carry the things ourselves.
3. There is no pool or spa in the hotel!!! There is a swimming pool in the hotel nearby and it's for a fee!!! Although many booking sites say that the hotel has a swimming pool.
4. It is not suitable for children at all - there is no children's corner, there is no children's menu, there is also no simplest playground. There is nothing to offer children from the adult menu…
5. The breakfasts are delicious, the staff in the kitchen is friendly. An omelet that is prepared especially for you is a separate delight.
6. The restaurant is not bad, but during the day everything is carried for a very long time and there are no pizzas, although they are on the menu. The beer and wine are good, the food is not exciting, at 3 minus.
7. The bed linen is soft, the bed is comfortable, the towels are large and soft. You can't hear the neighbors at all, but you can hear the bathroom too much (
8. Very nice lobby, the room itself is comfortable, quite clean (4/5 if they don't forget to clean your room).
If you lower the price and remove one star, then the hotel will meet expectations. And, of course, learn how to work out the objections of visitors. Although we extended the hotel for another night, we took a ticket later, but after this attitude we decided to move to another hotel…
Excellent modern hotel. Downstairs is a restaurant with a brewery. The beer is the best, from what we have tasted in Uzbekistan, right worthy. The location of the hotel is not near the center, you may face a long wait for a taxi
A place you want to return to! Starting from the Pearl of Samarkand district, ending with the hotel - everything is excellent! The rooms are equipped in the best possible way! Great view! A delicious varied breakfast!
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Светлана Шандракова
Level 7 Local Expert
November 25, 2024
Great hotel. Modern and beautiful style. The location of the hotel has a good rest, quiet. Polite staff. A rich selection for breakfast. Delicious.
A delightful hotel. New, pleasant modern design in the rooms. Friendly staff. Room cleaning is 5, bed linen is changed every day. Breakfast is different every day. The restaurant is delicious
while staying in other hotels in Uzbekistan, I want to come to your hotel. How good you are. Well, it's comfortable in everything
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Elina Sadykova
Level 14 Local Expert
September 3, 2024
The prices are above average, there are chips a compliment for everyone. The beer is not bad. The staff speaks Russian and English, there are blankets. The terrace is very large, there are also balconies and live music.
Filling the rooms is top! The rooms are spacious, the price is 14,000 rubles per day without breakfast, there is no alternative to eat, only to go to the city, it's not close, the territory is also beautiful, although there is not much entertainment. All the sights are very far away, although taxis are not expensive. The staff is very slow, everything is long. The eviction took almost an hour 🤦♂️
Excellent service. Rooms with everything you need. Clear. Comfortably. The balcony overlooks the park and the canal. Excellent breakfasts. The huge territory of the complex. I recommend.
A very modern place. The hotel is super. It's away from the city center, but it's like a "city within a city." Everything is there and everything is thought out. I recommend.
I'm thrilled! A magnificent hotel with excellent service. It was a rare case when there were no questions. The breakfast is excellent, the coffee is excellent, the beds are soft, quiet, clean. The view from the window is a special pleasure.
Also, I would like to mention the IPA from the hotel's brewery (!) - just a bomb!
I'll be happy to come back again.
A chic hotel, super decoration, clean, excellent staff, good breakfasts.
There is a brewery on the ground floor. The invited brewer brews cool and fresh beer of different varieties, very tasty!
The wheat beer is good, but the level of service is low, as the order was waited for a long time and the staff disappeared for a long time. We need to update the manager and staff to normalize the situation
Great hotel. The hotel is located in Sam.the city, and this is a great view from the window of the canal and silence. Very comfortable beds. I managed to get enough sleep and relax.
Good breakfasts.
On the downside, there was no toothpaste and brush in the room. The set of towels was for the 1st person. The call to the reception did not affect the correction of the defects in any way.
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Mari z
Level 17 Local Expert
October 28, 2023
A new hotel, everything is new and thoughtful: quiet ventilation, a comfortable bed, a small terrace overlooking the canal. Heated toilet seat)) couldn't help but note)) the shower room is super, but there is no bathtub; the lower light with a motion sensor is everywhere in the room if you like to walk at night. A varied and delicious breakfast, but cheesecakes are not the best dish. Scramble - super, sausage minisams, - you'll lick your fingers, fruits, desserts. The restaurant itself is European and more German cuisine for its own beer. I don't drink beer, so I can't say anything. The selection of wines is good and there are very tasty, gin is not bad either. Of the cons: the walls in the rooms are very thin, the phone in the next room is like in my room. There is no hammam, sauna or swimming pool. The lobby bar is open until one in the morning, although it says that until three. Outside the city - for someone a plus (quiet), for someone a minus: always only a taxi. The territory of the hotel is large and there is a place to walk in silence and away from the hustle and bustle of the city
The stay at the hotel was wonderful. Polite staff, new room stock, view from the window of the rowing canal and the eternal city, the interior of the hotel. Initially, the location of the hotel scared off, but, given the development and speed of taxi delivery, this did not become a disadvantage. In addition, some attractions such as the "eternal city" and the singing fountain are in the immediate vicinity.
A wonderful new hotel is above all praise! Wonderful rooms and a Swedish line for breakfast, fast Internet and responsive staff, everything is just wonderful!
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Кристина Козырева
Level 5 Local Expert
December 11, 2023
Gorgeous view from the window, very attentive staff, pleased with the fact that on the ground floor there is a private brewery Khmelnof, where you can have a delicious dinner in the evening, rooms in a well-kept style, did not save on plumbing, service is on the level, for an additional fee you can visit the spa centers of neighboring hotels, rested well, if I come to Samarkand be sure I'll come back here
In general, the project is amazing, you can immediately see how much money and effort has been invested in creating this beauty, but I want to express my dissatisfaction with staying at this hotel, since the service here is very lame, objections about the cleanliness of the room began on the first day of my stay, since I have been allergic to dust for a long time
I called the cleanliness manager as many as 3 times, but apparently this man did not have time for me and he decided not to come to me at all.
On the second day of my stay, oddly enough, my room was not entered either, although the four-star hotel should be cleaned at least once a day
In short, for 2 days of staying at the hotel, I paid 1 million 300 thousand, but unfortunately I did not receive decent service
The water in the shower does not go away, the room is not well cleaned, hair is everywhere in the room. The dishes in the room are also dirty, the trash can was filled with garbage
New hotel, modern interior, gorgeous view from the window, green area, polite and courteous staff.
The only drawback is the lack of a swimming pool and a gym
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Филипп
Level 5 Local Expert
October 17, 2023
Lovely hotel. Modern. Good plumbing. Everything works fine. There is a kettle in the room. The room is spacious, mattresses, pillows are all new and of good quality. The service is excellent, the staff is responsive, they respond to all requests instantly. Various and very tasty breakfasts. The hotel has a nice restaurant with a terrace. The views are excellent.
A good business hotel. The rooms, the location, the breakfasts are all good. But you need to make allowances for the local mentality, you should not relax.
It was very difficult to find hotels of this quality in Samarkand, but now these hotels located Jul on silkroad are very nice clean and successful hotels in terms of price performance. Breakfast and cleanliness are excellent, the beds are spacious and comfortable.
The hotel is new and comfortable. Cleanliness and comfort. Helpful and courteous staff. View of the rowing canal and singing fountains. A huge, beautiful park nearby. The hotel has a bar with craft beer. I recommend.
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Дмитрий K
Level 13 Local Expert
July 5, 2024
Perhaps the best hotel in Samarkand in terms of price-quality ratio. Excellent breakfast and restaurants on site in general. Of the disadvantages, it is not worth stopping for more than a couple of days, since only food is entertainment
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Lena Lena
Level 6 Local Expert
July 14, 2024
Good rooms, good breakfasts. Room cleaning for four, towels were not changed. In rooms with a terrace where you can sunbathe, the staff walks along the terrace. To get out onto the terrace from the room, you need a jump, there is no door or something like that. Nice bar and restaurant, you can have dinner. But it's boring, there's absolutely nothing to do.
The hotel is fantastic. It is part of the complex where the SCO summit was held. Nearby is the Eternal City - a stunning replica of Samarkand. The hotel has its own brewery with incredibly delicious beer.
The hotel has recently been put into operation. It also smells a bit of paint. All the equipment is new. Clear. The filters work perfectly. The staff is respectful, but has yet to "grow up". The breakfasts are great. There is no pool or sauna yet. The bar is sparse. The cost of a room in som is equivalent to $120 per day.
A very decent hotel.
It is a pity that there is no pool.
The breakfast is good, but not great.
The coffee leaves much to be desired.
The staff, apart from the restaurant, is excellent
Great hotel, great service.
The service is excellent.
The view from the balcony is fascinating. The splendor of the views, the water channel and the evening fireworks, it's all just a miracle. The child was delighted
Great hotel!
The views are amazing around the hotel.
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Константин П.
Level 16 Local Expert
November 16, 2024
Of all the nearby hotels, the most little-known one, but this does not mean that the hotel is very chic. By the way, he is a little cheaper than the rest of the neighbors.