I really liked the hotel.
The staff is friendly, the Wi-Fi is working, the room is equipped with everything you need.
Very interesting interior.
The breakfasts deserve special appreciation, everything is fresh, very tasty, the dining room is clean, there is no smell of anything superfluous. Thank you.
The hotel is located near the airport, Yandex taxi costs about 3 thousand tenge.
There is a market, a pastry shop and a family cooking in a couple of blocks.
I recommend.
The hotel is not bad. A large number of rooms. The rooms are spacious, with unusual wooden furniture. Delicious and hearty breakfasts. The only negative is that when we checked in, we didn't notice that the room was after the fire. We saw it only in the morning in the sunlight. However, there was no smell of burning at all, just a corner of the ceiling was whitewashed over blackness and it was noticeable in sunlight.
We vacationed in September 2023, looking for a hotel not far from the airport and with an outdoor pool. The choice fell on Saraishyk. The hotel is not new, but clean and is being renovated quietly. We were met, there is a transfer, we were placed quickly. The rooms have everything you need, a TV, a refrigerator, a kettle. Breakfast is included, porridge, eggs, sliced cheese, sausages, tea, coffee, sweets. A gorgeous swimming pool, heated water, there is a small Jacuzzi with very warm water. You can swim from 10 a.m. to 23:00 p.m. Beauty. There is a good restaurant nearby. Of the disadvantages, the beds in the 2-bed room are very narrow.
It was autumn, and the pool didn't work for the most part, only the outdoor Jacuzzi. The breakfasts are excellent, you can eat enough for the whole day. There is a sauna, but it is not very hot there, I want to give in to the park, but it is forbidden there. Overall excellent
A very good restaurant, we always relax here with friends. Convenient parking. Pleasant atmosphere. Great cuisine. The staff is polite and attentive. You can rent a real Kazakh yurt and arrange a family holiday in it for your loved ones.
We are vacationing tourists from Kyrgyzstan who arrived on 31.12.2024, and during our vacation, May's staff was very nice and pleasant, and we are glad to treat her.
Impressions from 4 days of stay are very good. Reception - perfect, bar - perfect, transfer - perfect. Breakfast is weak, in Kazakhstan it was possible to make it more diverse. We lived for 4 days - no one ever cleaned. Kazakhs don't seem to be dirty, but why take guests in the mud. And the cherry on the cake is the day of departure, the cleaning worker before departure tried to "rip off" the money for the dirty laundry in her opinion. Apparently the hotel has a problem with the washing machine and shifts the laundry from one room to another. My wife had to teach her to wash clothes, at least with the help of toilet soap.
Convenient and fast booking. The staff is very polite, competent.The check-in went very smoothly, r
yesepshionist Nikita 5+. The room is great. Comfortable bed (right mattress), TV with Airplay. Friendly maids. Breakfast is up to 10 on weekdays and up to 11 on weekends, which is especially nice.
Special thanks for the warm pool and sauna.
The most spacious rooms with a pleasant interior, an interesting option is a sleeping place on the upper tier. Delicious coffee and tea in the cozy lobby, a good breakfast. The receptionists are very friendly and helpful. There is a large swimming pool.
When we went to this hotel, I did not believe that there could be a guest house in this area corresponding to the photos. Excellent coffee zone - it is convenient to work, drink coffee, and eat pies. Breakfast buffet for 3, but for the cost of the day is acceptable. The pool was already closed. The food is generally good, tasty, without adventures afterwards. Minus, the rooms are dusty and not very well cleaned. Considering the cost, the food, the coffee zone- I would come back.
Nice hotel and kind staff. The perfect restaurant with delicious food. Large territory and interesting design.
But when entering the territory, they immediately noticed that there was no Russian flag. There are American, European, Arab Emirates, Turkey, Kazakhstan. But there was no place for the Russian flag.
Then draw your own conclusions, who thinks in what categories themselves...and who cares about this attitude
A great place to relax. The rooms are comfortable and clean. Good cuisine, lamb kebab is especially good! The highlight of this place is a clean, large swimming pool and sauna. I will be in Almaty, I will live in Saraishyk!
A very good three-star.
The staff is friendly and helpful.
A good breakfast, not monotonous, you can always choose something. There is a room for storing things, you can also take things to the laundry room, where everything is neatly washed and dried.
The price includes access to the outdoor pool, which helps a lot when you relax with a child. There is also an excellent restaurant on site with delicious food and reasonable prices.
The silence at night and in the morning is very captivating, because there is something to compare (we were in a hotel in the center, it is impossible to sleep because of the constant noise).
A good hotel and wonderful service. They also cook well.
Atmospheric repair.
One of the disadvantages is that the heating does not turn off in the spring and in some rooms there is hot water instead of cold water
An excellent hotel, the staff is as polite as possible, the rooms are good, parking is convenient, and of course the pool in the summer is very useful. The discount system through Booking is great, you can save money not bad)))
Everything is best! I only stay here. Yes, there are disadvantages, such as a simple interior, sometimes noisy drunks in the rooms and a simple breakfast, as well as non-working towel rails. But all the disadvantages are outweighed by a large outdoor heated pool and SPA, friendly staff. The cost is affordable.
There are friendly receptionists at the reception, they try to help if possible, room cleaning does not take place regularly, you have to ask. The rooms are in poor condition, layers of plaster hang from the ceiling, the walls are stained, the furniture is old, the air conditioners have never been serviced - with a smell, the rooms are dirty: there are all sorts of things under the beds, dust in lumps, someone's socks and much more. The bathroom is an old shower stall in black mold.
The breakfasts are modest, mostly greens- cucumbers, tomatoes, you can order scrambled eggs or an omelet.
The pool seems to be paid, mostly children frolic there, but it is monitored and cleaned every morning.
I must say that the hall and dining room have been renovated and everything looks pretty good. But the numbers.... It's a nightmare
We were as guests for 3 days. The staff is open, polite and helpful. There were health problems - an ambulance was called. The breakfasts are varied. The pool is clean, there are bathrobes for the pool.
The most disgusting and bluesy hotel in my life. The pool is dirty, terrible music is playing 24/7 by the pool, a lifeguard with a loudspeaker (as if on purpose) tries to shout over the music with his ridiculous statements about his friends swimming in the pool for free. It looks disgusting. Not culturally.
The rooms are dead, dirty. The TV doesn't work, the air conditioner doesn't work either. There was no cleaning during the week of stay. Although these rooms are perfect for fans of unpleasant odors from the kitchen, which is located on the minus ground floor. By the way, the waiters are terribly stupid. They practically do not communicate in Russian, and they can only swear in Kazakh. Get ready to listen to reproaches and complaints from the staff on any occasion.
I wish you all a good rest and a pleasant stay in Kazakhstan! Almaty loves you ❤
I liked the pool. And the infinitely kind girls at the reception. It's about the good stuff. And about the cons:
1. No one knows anything about whether the machine works with coffee in the morning. And when will it be repaired
2. Waiters do not know the menu from the word at all. And they just say - I don't know
3. I waited for the bill by the pool for 20 minutes until I went to get it myself
4. Yesterday the reception bar did not work, and today it does- but there is no bartender. We need to ask the reception and they will call the bartender.
5. Sheets, sorry with holes…
6. Tables are dirty in the morning, you need to ask to be wiped. Although there are a lot of waiters, they just have their own party.
The general feeling is that the waiters "children" work by inertia, there are no elders, there is simply no one to explain to them that the guests need attention. We're leaving in a couple of days, I'm afraid we won't be back.
A gorgeous place! While we were on vacation, it was planned to live in different places every day, this is the best place we lived in, and we returned here on the last day. The staff is well-mannered and interested in your comfort, leaving a very pleasant impression.
Pros: near the airport, spa pool, pharmacies; staff, delicious food and portion size; air conditioning; refrigerator in the room.
Cons: I would also like a kettle in the room, there is nothing more to complain about.
Just a good hotel for a modest price! Therefore, 5 stars for the price/quality ratio. Always clean towels, bed linen, a good breakfast and a lot of cheap additional services (laundress, pool, spa, etc.). The only thing that has worsened over the past month is that they stopped leaving cakes and buns in the lobby) Otherwise, I am very pleased with my long (4 months) stay here.
Clean, unusual architecture, pleasant decorative custom furniture, a bar and a PC were useful for guests, a pleasant space near the bar. minus, the room is not cleaned very often. Friendly staff.
A great hotel! I have been staying here for 4 years now. The breakfasts are delicious, the rooms are clean, the staff is friendly. There is everything you need for relaxation, rest, and work.
A lovely small hotel, pleasant interior, helpful staff. They helped us with all the problems that arose. Breakfast is a little poor, but you can order an omelette. There is also a delivery service from a nearby restaurant.
4 stars, I would have put 3 if it wasn't for the MEGA delicious food in the restaurant. Lamb kebab Wah!
The price and quality are super
The minus star is that there is NO Russia among all the flags. Well, if you are not expecting guests from the Russian Federation, then write then.
The cost of services does not correspond to their quality at all!
The room is smoky, despite the fact that it was declared as "non-smoking". Of furniture: a wardrobe without doors, more like a shelving, a bed and a kind of table are made of varnished boards, bedside tables and lamps are missing (so to turn off the light before going to bed, you have to get out of bed). The kettle has to be moved to another part of the room to warm up, because there is no outlet nearby. The existing outlet is "loose", which does not comply with fire safety standards at all. The sound insulation is very poor: being in the room, you become an unwitting participant in all the dialogues in the hotel lobby and by the pool.
Only cafes and breakfasts that are prepared there deserve a positive assessment (cleanliness, comfort and quality).
I will be looking for another hotel for future trips
A very nice hotel with delicious breakfasts and airport transfer!! 👍👍👍The rooms are fresh and cozy, and the presence of a swimming pool in the hot season gives a very significant bonus, even though the hotel is far from the center.
By the way, a 10% discount is provided for hotel guests at a local cafe. We found out about it already at the check-out, we were not informed about it at check-in
We really liked it. Clean, cozy, very hearty and delicious breakfasts. The complex has all the amenities, a pool for children, a spa, a girl named Dina does a cool massage. Thanks to the staff of Saraishyk, for a good rest. Gulzhan village from Atyrau
An excellent hotel with a year-round outdoor warm pool. The sauna is good, but there are not enough stones on the stove. Because of this, it is not hot in the sauna.
Wonderful place: very cozy, clean, friendly staff. There is a free shuttle service, access to the gym is free, breakfast is included, and very decent. And so at any time you can drink tea with desserts for free. There is a laundry room, a sauna, a swimming pool, a place to work on a computer and print. Wi-Fi in the room and in the lobby. I definitely recommend this place!
Nice hotel in a quiet corner of the city.
The spacious rooms and friendly hotel staff make your stay comfortable. Good breakfast buffet. There is an excellent restaurant on site with quite democratic prices and good service. There are shops within walking distance from the hotel. You can buy everything from groceries to electronics.
It's fine for its price, I took it from behind the gym, but you have to plop into the gym, not far, of course, but it's not said anywhere about it. The hall is certainly not that level, there are a lot of people, there is little iron, 10 tons at most, but you can train. The hotel is cozy, wooden style, rattan wallpaper, I liked it. One minus, there are a lot of Indians, I have nothing against them, but it's disgusting to eat next to them. They put their feet on the table, belch at the top of their lungs, left some rejection. The staff is polite and friendly, only positive towards them.
I liked the hotel, pleasant staff, excellent breakfasts. Of course, the rooms are not the first "freshness", they are asking for repairs, and it is far from the city center, but there are much more advantages. We lived with pleasure.
A good hotel for those who need to stay in the area. Good breakfast with hot, you can order additional dishes for free, the rooms are clean, cleaned every day, towels and bed are changed.
Among the disadvantages: strong audibility in the rooms.
The whole city uses the pool, so there are a lot of people on a hot day.
Very nice and cozy place, good service, reasonable prices and delicious cuisine!
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3
Елена Боярская
Level 12 Local Expert
October 25, 2023
A nice hotel, cozy, BUT
- a trifle, not nice, there are no lamps by the bed, only ceiling ones, with a switch at the door
- much bigger - I came for breakfast at 9.00 (announced 7.00-10.00)
And there is no hot and the girl advised: "come earlier"
At the same time, after the request of the guests from India, something hot appeared.
Excellent hotel, reasonable prices, pleasant interior and very friendly receptionists. Breakfast, pool and gym are included in the price. I definitely recommend it