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Samal Resort & SPA

Rating 5.0
492 ratings
24 hours
+7 (727) 330-23-11
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Almaty, Medeu City Administrative District, Kereı-Jánіbek Handar kóshesі, 548/1
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Hotel Samal Resort & SPA, Almaty, photo
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Overview
Photos
137
Reviews
169
Features

Address

Almaty, Medeu City Administrative District, Kereı-Jánіbek Handar kóshesі, 548/1
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Directions

Contacts

+7 (727) 330-23-11
Show phone

Business hours

24 hours
Schedule

Directions

Samal restaurant
206 m
2
Samal restaurantEcopostМедеу
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Features

Parking
Swimming pool
Air conditioning
Credit card payment
Gym
Cafe
Wi-Fi
Bellboy
Massage services
Price for room:35000–60000 tng
Stars:4
Business center equipment:computer, scanning, printer, photocopying
Year of foundation:1974
Info about organization
Panorama
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Be Fine
Rating 5.0
Rating 5.0
492 ratings
Rate this place

169 reviews

By default
Andreas B.
Level 4 Local Expert
April 2
Lovely resort, fresh air, good spa.
1
Nasser Almanji
Level 2 Local Expert
November 10, 2024
The food, the service was good. The rooms are good. And the view was good. Good place.
1
Натали
Level 4 Local Expert
April 6
We stayed at the hotel for 10 days. Everything is fine, starting from the reception area. Cozy rooms, excellent service. Cleaning, change of bed linen and towels daily. The girls know their job and clean efficiently. I also really liked the pool and spa area. The only thing I took off one star for is that there is no anti-slip coating on the floor in the hammam, and there is also no warning that the floor is slippery. That's why my mom had an accident- she fell there and severely injured her leg on the first night of her stay at the hotel. Which greatly overshadowed our vacation. The hotel staff responded to this emergency. We bought medicines and everything necessary in the current situation. Breakfast was brought to her room. But the aftertaste of what happened remained. And the consequences of the fall are the forced sick leave and the upcoming long-term treatment and restoration of health. I would like the management of the hotel and the spa to take precautions so that this does not happen to hotel guests again. But over the next 9 days, the situation in the spa did not change, that is, the mats from the hammam, which were allegedly cleaned that day and sent to the dry cleaner (according to the administrator), did not appear. The breakfasts at the hotel are excellent and there is a choice of dishes: Fruits, vegetables, meat products, porridge, omelets, boiled eggs, desserts, sandwiches, cheese, yoghurts, cheesecakes, cottage cheese, etc. In general, I recommend the hotel.
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