We bought a sightseeing tour of Doha (Qatar) from the welcoming party "RUSTAR QATAR" (September 9, 2024). Among the attractions we visited the Blue Mosque of Doha. We went into the hall of the mosque, where only men prayed, with the possibility of photographing. The women prayed in the "hallway", where we changed into black wrapping clothes. There were those in our group who laughed in the mosque during prayers. Has the tour operator bought the rights to allow tourists into the mosque hall, where female believers are not allowed to pray? Why not learn from the experience of Turkey: The Blue Mosque of Istanbul and Hagia Sophia - the visiting time for believers and tourists are clearly separated.

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Алия Е.

Level 2 Local Expert

We had a great vacation with our family in Qatar. Only the agency turned out to be irresponsible, they did not provide a transfer to the airport. It's just that the bus left without us, although we got off at the specified time in the lobby, without being late., for unknown reasons, the bus left earlier than the specified time for the airport, and it's surprising that the Rustar tourism staff did not even check the list whether everyone was on the bus to go to the airport. Well, the airport in Doha is nearby and taxis are not so expensive. Your service is at a very low level. "Customers don't expect you to be perfect, but they want you to be able to fix what went wrong. Donald Porte, Vice President of British Airways"

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Иван Х

Level 10 Local Expert

We faced a critical situation related to the cancellation of flight Dubai - Moscow 965 on 04/16/2024. Due to heavy rains, Dubai Airport canceled all flights that day. When contacting representatives of (three) of the host party, namely rustar, for help in the form of hotel accommodation and transfer, a categorical refusal was received. Since the flydubai carrier company has canceled flights, you should contact them. They didn't give a damn about their guests, young children are wet, as they almost swam to the airport, they sleep on suitcases in the departure area. The company's employees ignore phone calls. Verbatim text from the correspondence # Good evening! In this weather-related force majeure situation, you should contact representatives of the airline whose flight was delayed. The flight was previously cancelled for more than a day! The short review so far sounds like this. Then let the lawyers write. To whom-the carrier or the travel company, will be determined. P.S. Representatives of other travel companies provided their clients with hotels and round-trip transfers.

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