Romeo
Address
Contacts
+7 (747) 821-41-40
Show phone
Business hours
24 hours
Directions
Abay
1.62 km
Kindergarten № 32
720 m
9 reviews
November 17, 2024
I ordered a large basket for my wife and a small bouquet for my daughter with a bento cake.
By order, the manager responds about once an hour, so you should worry about ordering in advance. They don't offer much options, I relied on my experience and knowledge of colors.
The assembled composition was never sent for approval.
The delivery was half an hour late. There were no traffic jams - delivery by 00:00.
The cake was not sent in the order. They promised to send it by Yandex, but this did not happen. They also didn't send it in the morning, none of the store managers bothered to fix the error or at least apologize. A day has passed, there is no return. They promise to find out something from someone, contact me, arrange for me at 00:00, what and why have not yet been explained to me.
Almaty flowers are the bottom from the point of view of service, Romeo has once again confirmed this standard.
In fairness, the quality of the flower and the assembly are not bad, apparently the florists are still good from the old days.
See original · Русский
September 17, 2024
I would not put a single star for a spoiled gift and mood...
on September 15, at 11 a.m., a bouquet of roses, chrysanthemums, gerberas and gypsophiles was delivered. A lot of wrapping paper, ribbons. Since I was waiting for guests, I quickly unwrapped it and put it in water, which I defend in advance for flowers. The next day, when changing the water, I saw that the gypsophila was crumbling all over, and the stems of the gerber were wrapped with tape and they were already soft and yellow. These are gerberas, which, with proper care, cost 1-2 weeks... I contacted the seller's representative and sent the photos. At first they replied that I did not know how to take care of flowers, then, when I said that I would demand the cancellation of payment via PayPal (it was a gift from a friend from abroad), they began to apologize and offer me a discount on subsequent bouquets.
In such services, it is necessary to replace the bouquet when a customer complains, which I suggested, not wanting to develop the conflict further. This is what responsible sellers like Flora Express do, for example, which values its brand and quality. But not Romeo Flowers Almaty...
Do you think that I or my friends will contact this company again?
See original · Русский
August 27, 2024
Great store! We collected an amazingly beautiful bouquet, arrived fresh, everything is in the best possible condition. Special thanks to manager Ramina!
See original · Русский