The guys are great. They compete with the giants of spare parts by dumping prices) they often have everything cheaper than their competitors. Yes, there are several suppliers who do not work with them, but the lion's share of spare parts is cheaper. Only the search on the site works so-so. You need to know what to drive in and without spaces in order for something to find. And the catalog is not very on the site. But everything is good with prices, so a solid 5. The only thing is that the girl on the issue is not strongly harnessed by carrying boxes with cans :)
Not competence and no attitude towards clients. They gave you the wrong spare part, and in the end you have to think about how to change it. The promised delivery is the next day - God forbid three. Total plus 7 days car on the lift
Everything is just great! Everything comes on time and promptly! They will always help and prompt you on the spot!!! A young man with a hairstyle a la under zero is more handsome: he will tell you and tell you everything, and also help you place an order!!! Keep it up !!! Happy holidays to all the men of the company!!! Good luck and prosperity!
It's a terrible store. I ordered the oil on Monday, the website says that the delivery is 1 day. The manager calls back and says 1-2 days, as a result, the oil arrives on Saturday. "Super fast work", no one even thought to call and say that the order was delayed. Don't waste your time in this store, it's better to order in another one!!!
In short, everything is bad.
They answer questions for a long time in correspondence. I have the order in particular...they issued it any way. As a result, the order was not delivered at the agreed time, wasting my time. When clarifying the circumstances in the chat, they allowed themselves to communicate boorishly. I had to give up. Honestly, I didn't think that such a frankly terrible "conditioning" could be. A lot more..but most importantly, I would not advise anyone to contact them.
They work disgustingly. I ordered a spare part with delivery to Baranovichi, delivery is paid. Okay, I agreed, They brought me to the third!!!!! day, the wrong spare part, while I was dumping the photo of the technical passport with the VIN code, for which it is not clear... I'm calling - what are we going to do? The answer is that we will order an Autolight, it will arrive, pick it up, bring it to us, and after checking we will refund the money to your card.
I went to Minsk myself, gave the spare part, returned it in cash. I ask - why don't you return the shipping cost? This is your "joint". The answer is to pick up the spare part and when you arrive with a certificate from the service station that the spare part does not fit, then we will refund both the cost of the spare part and the cost of delivery.
Yes... guys ...
I'm a very busy person and, unfortunately, I don't have time to deal with you and dot the "I", But you could count my lost profit for 3 days of downtime (the bus was standing at a hundred, I couldn't go and earn on it), the cost of delivery, the cost of my travel, etc.
It's a pity that there's no time...
I highly recommend not buying something on roko.by
Low prices, quality of goods, efficiency of work. I ordered antifreeze in the afternoon, and in the evening I already picked it up (although there should be delivery the next day), thank you for your work and prosperity to your team!
Not a store, but a circus. I ordered butter. I waited a couple of days....I'm calling to find out where my oil is. They say "we'll call you back now" and that's it. The next day I call again, they say "we'll call you back now" and disappeared again))). I went to the pick-up point on Leshchinsky. They said that the supplier was to blame and offered to bring another oil instead of mine in a couple of hours. I agreed. I waited until the store closed... No one called back. a month has passed! The store is calling. He was talking vaguely into the phone about the manager's mistake....and then he says, "well, we'll note on the Online that the order has been delivered, okay?")))) Don't mess with these weirdos. Spend your time and nerves. It feels like they are being used in the workplace.
I made an order, called back to confirm, promised on Tuesday, as a result, on Friday the order (oil) only came, came, but the oil turns out to be wrong, promised to solve it in a few days, as a result, after several weeks of calls, I decided to order in another store, and did not call back, a month later I received a message about the cancellation of the order, the attitude towards the buyer is terrible, I do not recommend it.
It's a disgusting job.The order was confirmed, and then no response, no greetings.The order was not received at the appointed time.I called twice myself, but the order time was postponed, referring to the supplier's work.A few days later, I asked a question about the order in the social network.networks.The answer was not quick.They wrote that the supplier refused to deliver the goods.So maybe you need to coordinate with the supplier somehow?And not to make the buyer wait for several days, and not to notify about changes in the order?I do not recommend making orders in this store.
Evaluation for the service. I left a request for Viber, called back to clarify whether they see it, they said they would call back. I waited for a day, called myself, no one processed the order.
A great store , with great prices , that rocks me personally
( I made an order on 06.01.2022, having previously clarified that I would be able to pick up the order on 07.01.2022, arriving that day at around 4 p.m., there was no one, and I could not get through to 1 number, when calling to order what I needed, it was also problematic to get through, they will not call you back, so call if you want order it there )
Based on everything, my score is 4
When ordering, the wrong thing was brought. They promised to replace it, but that was the end of it. The attitude towards customers is extremely indifferent.