We stayed at this hotel in the month of May, with a friend. The first reaction when we arrived was - how small it is, that is, there is only a small pool from the territory. We arrived at 6 a.m., check-in was very fast, after 10 minutes they already gave us the keys to our room (we asked for a mountain view and were not refused). The room is also small, but cozy, has everything you need, refrigerator , TV , wardrobe, two beds, one double and one single (apparently family), freshly renovated, very clean! They cleaned it every day. We did not take the safe (there is a $ 1 fee at the reception), nothing ever disappeared from the room, we left both money and things. The staff is all very friendly, everyone is somehow at home, everyone is smiling. They solve everything instantly, the light bulb burned out , they immediately changed it , we accidentally locked the toilet door , we also reacted instantly! And how they fed, it was beyond praise, it was very tasty, the food was varied: porridge, soups, a lot of greens, stewed vegetables, meat mostly chicken, shish kebab several times, also chicken, and sweets are so brain explosion and beautiful and impossibly delicious. The hotel is in the center, everything is nearby, there is a bus to the sea, in my opinion three times a day, but we always walked, we really liked to walk around the beautiful Kemer (walk about 30 minutes to the ruins). But if you didn't want to go to the beach of the hotel, we went to the city, 10 minutes on foot along a beautiful alley. There is no animation, those who wish are taken to clubs. Who needs sports, there is a beautiful volleyball court on the city beach, also 10 minutes on foot.
I'm writing a review on the plane and I already miss Kemer and Melissa 😁
We stayed at this hotel in September 2023 for 10 nights, the cost is 2559€ for 3:
1. Food. To be honest, the availability of food is the minimum, so as not to starve to death. In 11 days, there was chicken and a shin three times. So there was almost a fight behind them (it was a shock, you don't really eat it at home). Once there was a lamb shawarma. It is not possible to eat it at all (since it is made from an old ram. Whoever ate mutton will understand its spicefic taste of old mutton) So the meat went to feed the cats. There were 3 times, for dinner, that there was not enough space (tables) at all, we had to wait for min.20-40. Until the place is free. The fish was only canned, probably 2 times. So that's it. If you eat only vegetables and herbs, then this hotel will suit you.
2. Leisure time. The Internet is paid. The safe is paid. There is no kettle in the room. They don't give you drinking water either. The room is of average freshness (as if it were not so, but you can live). It was amazing that they didn't even have a first-aid kit in their hotel. The child was tempted at night (at the end of the rest). I applied at the reception to be given an antipyretic (I was ready to take it for money). But they didn't have any medicines (which is very strange for a hotel). I had to look for a 24-hour pharmacy. Take a taxi. Since there was no one nearby. There are no animations or discos at all. In the evenings, Turkish music is played at full volume (for background).
3. The sea. There is no beach of its own. He picks up the bus at a certain time, collects other tourists from hotels and takes them to the beach. There is a bar on the beach, for a fee. Water -2$, beer -5$. At 12 o'clock, the bus is packed with people. You're driving, you're sweating profusely. We were traveling on a bus that is packed with people, and everyone stinks of sweat (I'll say that's the feeling).
That's about it. Will I come here again?. I'm not even naked here for free. This is not a vacation, this is a mockery of people.
To begin with, this hotel is actually not 4 stars, and in some places it does not even reach the top three.
From the very first day, various problems arose, because of which I had to run to the reception many times. We had a broken front door lock, flickering lamps and a wifi that did not work in the room.
Cleaning. Upon checking into the room, it immediately became clear that after the previous guests, they did not really clean it, and for the new ones, they skimped on towels (they left only 2 small ones), the bed was made with leaky sheets and bedspreads. I also had to run after the maid to beg for toilet paper and towels.
In general, cleaning is not daily here, and even if it took place, it is hardly noticeable: the floors will be slightly washed, the trash will be updated, but bed linen and towels will not be changed. Turkish cleanliness somehow does not smell.
Meal. Many dishes are on the tables solely for the sake of appearance: 4 almost identical vegetable salads, 5 types of pickled inedible olives, and cheap ketchup-mayonnaise of course. Desserts (with the exception of two or three) are sugary and moist, there is no baklava at all. Normal meat dishes are not given every day, there is not enough hot variety. Occasionally they do something on the grill, such as fish.
The only dining room is always very noisy during rush hour, as there are many families with children in the hotel.
Staff. The waiters and bartenders work well, but the administration is kind of useless. To solve problems, you need to approach them many times.
One evening we returned from an excursion to the room, and the door to it was wide open. And this is not our forgetfulness - the door was closed. But apparently then someone from the staff came in and did not close the door (judging by the lack of cleaning, it was not a cleaner). We tried to watch the cameras from the corridor with the administrator, but they themselves do not navigate them and it did not work out who broke down the door. Well, at least the things remained in place. After such an incident, there was no longer any trust in the hotel.
Walking around Kemer all these days, we saw many other four-star hotels that at least look appropriate and are on the first or second line, and it's sad. Don't repeat our mistake and don't go to Rich Melissa - it's not worth it.