RestCom
Address
Contacts
+7 (71645) 7-90-33
Show phone
Business hours
Open until 18:00
Directions
Мечеть
143 m
8 reviews
September 8, 2023
A review of the company, a look from the outside. A good RestComp company is well known to everyone, many people knew it, but after rebranding into Business Growth and moving the owner to Astana, the branch in Stepnogorsk, it seems to me, lost a real leader who would cheer with all his heart for the prosperity and development of the company, who would set an example to employees every day with his presence in the workplace, as everyone should do! I think this is one of the key points that needs to be worked on well so that the company can continue to fully compete in the modern market.
It is very nice to see that the management is very careful and scrupulous about each regular customer, we are ready to do everything for them! It is very pleasant and joyful, but, unfortunately, in addition to regular customers, to whom the doors are always open at any time, there are ordinary customers who came for the first time and here, it seems to me, the saddest thing begins, for some reason the attitude towards such customers is not the best, to put it mildly, less prompt, promises which are given, but not performed in a timely manner, and sometimes, extremely rarely, but still not performed at all. The client arrives, he is asked to wait 5-10 minutes and no one comes out to him for an hour and a half, or even 40 minutes. The client sits, waits patiently, but they forget about him and he modestly leaves without being indignant. The client comes in a few days in the hope that maybe now they will give him what he has been asking for for a week (a price offer for computer components), but no, they ask him to wait again and no one, as you guessed, has come out to him, since everyone is very busy. Well, actually, double standards, how to become your regular customer, the one who came to you for the first time?! It remains a mystery to me. I would no longer come to this company, which would treat customers this way, the market is large and there are actually places where they can serve faster and better, I think the company loses none, but many customers – this, in my opinion, is unacceptable.
Another important problem is the discipline of the company's employees, some have a free visiting schedule, they come slowly from 9 to 10:30 and the management does not react to this in any way, but what one can do is not forbidden to another, and hence the discipline within the team decomposes. One says goodbye to everything, while others are told for being 5 minutes late as if you don't come to work for a week without a good reason, here you go again, double standards, it's unpleasant. I will continue this small digression further...
The big plus of the company is that there is always an exclusive product available, which is often not available in other stores in the city, quite often there are even at very favorable prices much lower than those of competitors in the city and even more profitable than in online stores, but if there is no director then, unfortunately, it becomes very difficult to find out the cost of this product, and in order for the customer to be able to purchase the product in the store, this often requires a whole director. Hence, the efficiency of customer service leaves much to be desired. It seems to me that there is a slight shortage of personnel who should be engaged in their duties at the workplace, and not one person to do 2 or 3 jobs, which leads to the fact that customer service suffers and as a result, the loss of company profits.
Summing up, I would like to wish you prosperity, overcoming all temporary difficulties, it was a pleasure to work with you, although not for long, I wish you success in everything.
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1
January 11, 2023
Excellent specialists. In the complex, you can immediately open an IP/ LLP, make a seal, a trademark, get accounting services, buy trading equipment - a cash register, a barcode scanner, etc.
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February 2, 2023
Everything is wonderful, the staff is polite. New components, not a bad assortment. Fast refilling of cartridges, high print quality. Everything is always checked. I definitely advise you to contact here.
See original · Русский
2