The Republican center for research and practice in otolaryngology
180 reviews
August 2
I would like to express my gratitude to the doctors and the director of the RNPC for their professionalism, responsiveness and prompt resolution of our appeal and issue.
Exactly a month ago, an operation was performed on an almost emergency basis to remove adenoids, bypass the eardrums and trim the tonsils by Dr. Tchaikovsky Vladimir Viktorovich and a team of other doctors, and our anesthesiologist was Dr. Evgeny Igorevich Polovikov.
I thank each of them for their sensitive and attentive attitude to my 3-year-old daughter during and after the operation.
My daughter's hearing was restored quite quickly, too, despite the serious intervention and long-term operation.
I also want to express my gratitude to Nikolai Ivanovich, Director of the RNPC Greben, for not refusing us hospitalization at this Center.
We have been seeing the Center's sign language specialist for more than a year and have already had eardrum bypass surgery twice.
All doctors always inspire confidence and confidence that the child is in safe hands.
Thanks to the entire RNPC team once again from our family. We wish prosperity to the institution, and grateful patients to the doctors and management.
P.s. separately, I would like to say thank you to the girl doctor who unexpectedly gave my daughter a luminous ring after surgery. This surprise relieved the stress of what was happening and became a definite symbol of our daughter's courage.
I bow low to all of you 🙏
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July 31
A doctor from God and a professional with a capital letter, audiologist Sinyakova Natalia Alexandrovna and a nurse from 310, who makes audiograms best of all! I have never seen such understanding, approach and humanity! I was lucky that I got into your hands and it was according to your recommendations that I had a stapedoplasty! Thank you very much! God bless you!
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September 18
Good afternoon, to write me a review, and even more so not a very good one, you need to try very hard to bring it to such a peak. So on 07/26/2024, there was a call to this center to enroll the child in the VSWP. At the reception, I was told to read out what was written in the direction from the polyclinic and which polyclinic sent it. The direction indicated "ksvp + consultation of a surdologist" Minsk polyclinic, which is not a little important. I was told by an employee that the child will have to sleep at this time. Will September 12, 2024 at 12:30 be suitable? I said yes, because the child is sleeping at about this time. I arrived at this center on 09/12/2024, we were sent only to a surdologist, which then she said at the consultation that let's do an aoemetry, and said that we would have to wait about 2 months. To which I said, we were already waiting and when recording it was said that the child needed to have a CVP. The doctor sent us to the registry office because she did not see that we were enrolled in the VSWP, and told us to check with the registry. After that, the reception still confirmed to us that we were not registered for the vswp. The question is why then it was necessary to specify at what time the child would sleep when making an appointment by phone on 07/26/2024? They also clarified at the reception, since we are from Minsk, they do not immediately register for the vswp for the first time. It is the Minsk residents. Next, we were offered time only for the month of December!!! And then there was no time suitable for the child's sleep. That is, in fact, the child must wait at least 5 months! To have this procedure done to him ? Almost six months! The fact that you deprimate an employee will not make it easier for anyone. A child has to wait such a long time, just because you don't train employees! And it doesn't matter if the registrar is sitting for a year or 25 years and laughing maliciously in his face. First of all, this is the face of the center at least. Due to improper consultation, the child does not receive treatment in a timely manner.
You leave only good reviews on your website
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September 9
Recording for your time does not mean anything. Stand in line at the reception, in front of you, those who are brought by doctors-relatives will pass to the reception in an echelon. Of the three windows of the registry, 2 are working, one accepts, apparently, those in white coats by the hand with relatives, in their free time - calls 1 coupon in 8 minutes, bravo! The chief physician should pay attention to this outright rudeness.
They are called to the registry in turn, although it is obvious that those who came for the ordered coupons need to go to the registry faster! Then why is this division in the coupon issuing apparatus at all?!
I haven't even reached the doctor yet - I've already got on a horse because of the incompetence of women at the registry!
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November 20
It is impossible to make a record. On the phone, recording is conducted only in a one-way format, that is, when they have a window, they recorded you and did not ask if the time was right (I'm already silent about the day). I said that I was from another city, that I would be in Minsk at 9 a.m., which means I was going home in the evening, I was booked for 15, 17.18 hours, how do I catch the train? should I probably spend the night at the train station or does your center provide overnight accommodation?! When asked to reconsider the time, I heard, why didn't you say that it didn't fit?! And you asked me if it was a convenient time, just wrote it down and notified me. Then she signed me up for 9 a.m.)) she probably thinks that I'm teleporting right from the train station to the center)) I don't understand how you work there at all! You can't write to you, only to foreign citizens, how is that?! People who don't hear at all, how should they communicate with you?! Foreigners can write to them with bread and salt, both diplomatically and in Belarusian. I don't understand, in general, how anyone can sign up there. A convenient center only for citizens of Minsk. The rest of them are tormented, especially when you have an MREC commission and you need several doctors. It is not realistic to pass in one day. Even for a fee. I think it was done on purpose so that at this stage people would give up. 3 months of commission in my clinic for nothing, if I had known that there was still such a quest, I would have immediately refused. In general, this is how everything works in our country. You seem to be disabled, but without disability. You go to a center that works with people with disabilities and the attitude is disgusting. Make an online recording, let people record themselves when it's convenient for them. And so minimize contact with your operators, who find it difficult to solve the recording problem. I gave up, I don't want to go any further. It is useless to fight the system when there is such a mess at all levels. The cherry on the cake! And so, in response to my claims, I was sent to contact the window of the unified treatment system))) People, how I sympathize with you all that there are those who need to go there vitally. Fortunately, I have a choice, I lived without the help of the state, and I will continue to live. The state has shown itself in every building of the city, behind those people who sit on its behalf. That's all.
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November 12, 2023
The center is very good!The staff and doctors are polite, they will show and tell you everything!I had an operation here in 2012 in my opinion (they put a shunt in my right ear, removed the tonsils and adenoids).Everything went well, under anesthesia (in the direction).The palatala was good, now a lot of people also say that the center was good before and now!
The prices for operations are crazy, of course, but it's worth it, because real specialists work here!To be honest, I don't remember who performed the operation, but the head of pediatric otorhinolaryngology was definitely at the operation.
After the operation, they came for an examination every 2 months, and a year later it was time to get a shunt and one abnormal doctor told them to go to bed and remove it (I hope she no longer works and put 4 stars because of her), and another doctor (how familiar is the face, now he's the director, like-as I read) got it shunt without anesthesia and even gave it as a keepsake.
Thank you very much who performed the operation on me, because then these doctors said that if they had not removed the tonsils (they had very strong pus on them), I would have stayed with the device for life ... thanks to the doctors in my city ... and then they helped!
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January 17
Ermine Ivan Ivanovich, an excellent, talented doctor from God with golden hands.An excellent specialist in his field.My gratitude is sincere and boundless. I would like to wish you long years of successful medical practice, happy years of a prosperous life!And also In the same clinic there is a doctor, Artyom Arturovich Poddubny, I want to express my gratitude for his sensitivity, professionalism, and ability to convey everything to the patient correctly. He is a real angel in a white coat who does everything possible to make the patient feel comfortable.Thank you very much, to all the staff of this center!!!
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July 27
I was lying there, well, I also want to thank the doctor who saw me when I was not in the hospital yet. Maltsev Dmitry Alexandrovich, a very good doctor! And I also came there to remove adenoids, and many thanks to those who removed my adenoids!! Photos from the hospital:
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November 26
I had surgery on my right ear today, a very large choleostomy (more than 20 years of its "gadawau"), now I am lying in intensive care, no matter what, I am grateful not only to the attending doctor, he is immensely, but also to the whole center, you are just angels!!!! Thanks
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April 10
We were in hospital with a child this year in February . I want to say that there are just wonderful people working in this place in the psychoneurological department, I like everything here: from the janitor to the doctors.
I would like to express my deep gratitude to the Head of the Comb, Svetlana Anatolyevna, and also to all speech therapists and a child psychologist.
They are professionals in their field.
They help many children to live a normal life. They helped us a lot in rehabilitation. We plan to come again in the future.
The friendly staff is good, kind and really ready to help everyone. This place evokes only positive emotions in me.
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May 17
I want to leave a review about the reception for insurance people pay money and sit under the cabinets for 2 hours, my client came to make an auditory sound in 1h20 minutes, only 2 people were called, and 5 people passed in the usual queue. It turns out that you will pay, but at the same time you will wait two hours for your turn. The conclusion is that the RNPC does not need such patients .I do not recommend contacting here for a fee.
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March 20
So, I am writing a review from the Hospital (children's department \ intensive care unit \ operating unit.
The purpose of arrival at the hospital: removal of tonsils.
Department (2nd floor).
I immediately want to express my gratitude to the procedural team.to my sister, who gave painkillers with understanding and accuracy, and supported me in every possible way. Also a couple of honey workers.the staff, and his doctor (who performed the operation.
When I had the operation, it was very painful, some honey.the staff did not show much attention to me, some doctors gave me injections to horror. They were forced to eat food from the dining room, despite the fact that in a terrible tone, they pumped glucose terribly. On the first day of the operation, they gave a terrible injection of an anesthetic, they just gave an injection to the wind.
The teacher is generally something, the attitude is terrible, to go to the buffet, you have to wait until she finishes sitting on the phone, and only takes her to the buffet. It is necessary to go to the buffet, because there is terrible food in the dining room (about PP, and ground food in general I am silent). Hair, dirty, cold dishes just don't want to be perceived. There are only three normal meds in the department.sisters who can help with a clear word.
There are children without parents in the department, from other cities, children are sick of being without parents, and such treatment is terrible for them.
Intensive care unit:
After the operation, I woke up in the intensive care unit, no one was sitting next to me, no one was controlling when I came out of anesthesia. I got up with a wild pain, with blood in my mouth, with a wild headache. No one came up to me, only when I started my postoperative voice, the cleaner came up to me and said that you were anesthetized, lick it. I'm telling the time, please at least tell me how much longer I have to lie here, and I was just ignored. Then they took me to my department, and it was only there that I began to think.
the opera block:
Surprisingly, when they brought me, they helped me a lot, calmed me down. They calmed me down in every possible way, joked, asked about me, it's a lot of fun before the operation. The anesthesiologist was also very good, it is very nice that there are such specialists.
RNPC is rated two. Take care of yourself and your loved ones. Good luck to everyone!
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January 23
Just before the New Year, I had an operation here.I would like to express my gratitude to all the staff, nurses, nurses, doctors.A separate favor to the doctor is Cut by Anna Yurievna
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June 16
It's an old hospital, but there are super good specialists here. But it is very very difficult to get to them
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March 10
I want to express my gratitude to the doctors of the RNPC of Otolaryngology. They are true professionals in their field, provide highly qualified assistance and are always ready to meet the patient. Their attentiveness, competence and sensitivity to each patient arouses sincere respect and trust.
However, unfortunately, the organization of the clinic's work in terms of waiting for admission leaves much to be desired. Long waiting times, and sometimes the incompatibility of doctors' schedules with patients' personal time, creates certain inconveniences.
I am sure that the clinic administration will be able to solve this problem so that visiting the clinic becomes as comfortable as possible for all patients.
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October 25
Yes, I was in the day hospital myself. With speech stuttering. It really helped that I would like to walk again.It was in the summer of 1992
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November 30, 2023
Please contact Svetlana Anatolyevna Greben! An excellent doctor who knows his job. He approaches his business with exceptional professionalism, kindness and understanding. Thank you for such a doctor!
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July 24
We visited a speech therapist and a psychiatrist with the child. We are satisfied, each doctor has an appointment for 20 minutes, they are interviewed carefully
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July 1
A long wait, because of the special coupons, which sometimes one by one... And I would like it to be through one, not so insulting and fair!
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March 28
Very good and pleasant doctors, the attitude towards the child is wonderful, they try to find an approach. We were left with a good impression)
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May 20, 2023
Отличный Рнпц, оперируюсь там, врачи хорошие, Подрез А. И, Горностай И. И. Медсестры очень хорошие 🥰, санитарочки тоже приятные люди, никогда не откажут, всегда помогут. В целом центр хороший, очень хороший. Мне нравится. Приятные врачи. Спасибо им.
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May 18
An excellent hospital, I had surgery twice, my doctor is kind, responsive, competent and this is Tatyana Mikhailovna Kazachonok
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February 17
It was a long time ago. But recently there was a sister. She received very professional help. She got rid of the problem that she had. Thanks to our doctors.
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November 29, 2023
A good hospital and polyclinic, attentive medical staff. I did the operation, good surgeons, clean and cozy, thank you all!
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January 27
Excellent doctors, students, and interns.I treat my teeth with interns, yes, for a long time, but everything is as it should be, as according to the book.There are no complaints, and with anesthesia, if you want - without....any whim for your money😆
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August 21, 2023
Место хорошое. Врач нам достался хороший. А вот администратор, грубо со мной разговаривала, в чем-то меня обвиняла. Все было на повышенных тонах. Я спросила так как русские и, если не хочет со мной разговаривать можно поменяться с кем-то другим, кто сможет говорить профессионально, она сразу сказала что Вы что Вы я никого не делю по национальному признаку.
November 27, 2023
У́сё цудоу́на, асаблiва, у́рач прыемнага пакою Дмiтрый Александравiч Мальцев. Прaфесiaнал свaëй справы. Аккуратны, чёткi, кaнкретны Доктaр оторыналарiнголaг, aкромя прыёма, сам робiць аперацыи!!!!!
December 19, 2023
If you can put up with queues to doctors, then queues at the reception are simply infuriating! If there are three windows in operation, each one opens in turn! One is working, two receptionists are walking, and she starts working with the look that she was torn from her lunch nap!
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August 24, 2023
Немогу не оставить слова благодарности врачу слухопротезисту специалисту сваего дела.Дрозд.Б.А.Впервые за годы посещения этого центра .Мы увидели внимание ответственность любовь и долг к сваей специальности.В этом молодом враче есть все.Что хочет видеть пациент идя на прием.Побольше бы таких специалистов и людей (с большой буквы).
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October 17, 2023
Today I was at an appointment with Dr. Andrushkova M.V. I have not seen such an attitude towards a patient for a long time.A very attentive and competent doctor, although a very young doctor.I want to wish the doctor good health and success in her work and, of course, female happiness
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May 1, 2023
Классные врачи! Был у Буценко Т.Н. в платном кабинете, диагноз поставили, лечение назначили и самое главное, что оно помогло! Очереди не было, пришёл в назначенное время и буквально через пару минут я в кабинете у врача, современное оборудование , внимательный и компетентный врач, стоимость не высокая по сравнению с частными центрами, а в несколько раз ниже. Да, есть очередь, в течение дня не попадешь, но записаться и через пару недель попасть можно.
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April 28, 2023
Ставлю 4 звезды, очень хороший врач попался моей жене, но есть некоторые нюансы, жена говорила, что очень долго ждала по времени очередь на аудиограмму и на прием к врачу. Очень хотелось чтобы сделали электронную очередь на прием к врачу, как в регистратуре, чтобы пришел нажал на кнопку на прием к врачу первично и на прием к врачу повторно,чтобы не сидеть полчаса под кабинетом а чтобы вызывали к врачу по номеру талона.
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March 26, 2023
Были с ребенком в клинике два раза, и оба раза я осталась очень недовольна приёмом. Точнее даже не именно приемом , а сервисом клиники.
Мы были у трёх врачей- логопед, невролог и психиатр.
Начался треш изначально, по приходу в регистратуру, девушки в регистратуре грубят, хамят, на вопросы отвечают с неохотой.
Сначала мы пошли к логопеду (фамилии писать не буду,так как тут дело даже не конкретных врачах,а в общем отношении и сервисе) она весь приём зевала , даже не удосужилась рот рукой прикрыть🤦и в общем ничего толкового не сказала. Дальше мы пошли к неврологу, доктор переписал себя в карточку всё,что я привезла из других учреждений и на основе этого прописала курс лечения, и последний врач был психиатр, Я не могла нормально описать проблему с которой я приехала,так как это был не приём,а проходной двор, в кабинет приходили все кому не лень, перебивали, разговаривали на личные темы, врач постоянно отвлекалась , медсестра очень громко разговаривала с какой-то другой медсестрой которая пришла в кабинет "по делу" ( у невролога и логопеда была такая ситуация, только в меньшей степени, все заходили без стука перебивали приём),по итогу врач сказала,что невролог выписал не верное лечение (!!!), а она выписала другое, ее лечение будет верное... Точно по той же схеме,что и невролог, психиатр почитала все наши заключение из другим мед.центров и все переписала себе в карточку.... После того как мне все таки удалось рассказать что меня волнует, всё что я услышала от врача,что да, такое поведение имеет место быть, а что делать так и не сказала..... Я бы действительно списала это на какое-то совпадение,но так как мы были в этой центре во второй раз, и оба раза ситуация была идентичной.... Возможно причина в том ,что на приеме бы были бесплатно,по направлению, возможно если бы я заплатила за прием,то и отношение было бы другое......
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August 28
A random queue for paid services.The average waiting time for your own money is 3 hours!!!
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February 28
I was at a paid consultation, I was disappointed that I couldn't get there during the coupon, I was invited 30 minutes later. The consultation itself and the doctor left a pleasant impression.
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November 6, 2023
The whole problem starts with the registry! The waiting time on the call to make an appointment is from seven minutes, in my case it is the least and so ten minutes. and even more so despite the fact that you are second in line When you arrive at the reception, there are "sleepy flies" working there, etc. you won't say.Do something about this situation
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November 30, 2023
The child was lying alone for 10 years, but there was a constant connection with the post and the doctor, all the staff is responsive, attentive, very good attitude to children.
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November 2, 2023
In general, there are no questions to the center, everything was fine until I had a chance to cross paths with the doctor Podrez A.Y. Unfortunately, the doctor does not know how to communicate, and the concept of ethics is poorly familiar to her. I hope this is an isolated case.
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November 9, 2023
Good evening, my child was being treated in the neuropsychiatric department from 12.10 to 08.11.we took him away on 08.11.2023.and tonight on 09.11.2023 we found lice. I am very outraged that the staff was not informed. I am very outraged by the negligence of doctors.
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November 1, 2023
Zubkovskaya is rude and incompetent. Sent to the polyclinic at the place of residence to do the procedure, although it is not done in the polyclinic, then it is said to go to a paid ENT- so she is not a paid ent? What was the money paid for? For being rude and rewriting papers?
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September 5, 2023
Был на бесплатном приёме у стоматолога. Специалист профессиональный и внимательно относится к клиентам. Очереди не было. Ремонт хороший, обородувание современное.
March 29, 2023
Были на платном приеме с ребенком 4 лет .Записывались к неврологу и логопеду,но логопед пошла на больничный и заменить ее оказалось не кем.Невролог Редуто вскользь осмотрела ребенка,точнее переписала все диагнозы с наших старых выписок (мы из Могилёва и как оказалась наши местные детские неврологи даже лучше!) ,повторила прошлое "лечение" не посмотрев никаких наших обследований.От Научно практического центра хотелось бы намного больше.Очень разочарована.
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February 7
A 9-year-old child was being treated at the center, and they were in the hospital for the first time. The staff is very attentive, there is a tutor in the department who accompanies children to the procedure and to the doctors. And most importantly, doctors are very attentive, knowledgeable and loving their work.
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April 20
ENT specialists are better. It's a long recording, but the reception is worth it. They cooperate with major insurance companies.
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May 22, 2023
Отличные специалисты. Хорошее обслуживание. Очень хорошие платные палаты. К еде претензий нет. На 1 этаже есть буфет с широким ассортиментом.
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August 6, 2023
Хочу выразить огромную благодарность своему лечащему врачу малец е. Л. За её профессионализм, внимательность к пациентам. Медперсонал очень добро желателен, особенно медсестра процедурного кабинета. Работа центра поставлена на высоком уровне.
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June 22, 2022
отличный центр с отличными специалистами! приезжал на операцию из России в феврале 21г. у себя в регионе по ряду причин отказался от операции в пользу операции в Минске. для меня как гражданина РФ вообще не было ни каких проблем, созвонился по телефону с сайта с девушками экономистами-объяснил свой диагноз , мне сразу сказали приблизительную стоимость со стационаром, наркозом и всем остальным. По прилету в тот же день прошел первичный осмотр и сдал все нужные анализы (заняло все от силы 1.5-2 часа), через пару дней лег в стационар и был прооперирован. Хочу выразить свою благодарность Буценко Татьяне Николаевне которая была первым специалистом который меня встретил в Минске и я понял что в надежных руках специалистов! ОГромнейшее спасибо Горностай Иван Ивановичу, врачу который меня оперировал и дал возможность полноценно дышать и чувствовать запахи! Отдельное спасибо Анастасии из экономистов, которая очень чутко вела все вопросы ! И спасибо всему персоналу рнпц на сухой 8, кто помог мне восстановится. Спасибо вам огромное от всей души.
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August 7, 2023
Хорошая больница, врачи высокой квалификации, доброжелательные, отвечают на все вопросы, говорят все по честному. Оперировались дважды. Очень хорошая больница.
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January 27
A very good center with highly qualified specialists. He was undergoing surgical treatment.
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August 23, 2023
Квалифицированные специалисты. Их работой очень довольна.
Но организация процесса попадания в кабинет хромает. Очереди на весь этаж. Мало специалистов нужно профиля
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