I own a 2020 LADA Vesta, 180,000 mileage. It was bought right there, in the sales area. There is a dealer service at the salon. I am serviced only here - warranty and post-warranty service. Under warranty, everything changed without question! But that's not even the point! I was pleasantly surprised by the cost of maintenance after warranty! For post-warranty service at the dealer - good discounts on work and parts! I get repaired only here, and I also buy 90% of spare parts from them (on average, not much and more expensive spare parts than in the store, Lada gives a guarantee for work and parts). Urgent repairs were needed several times, they will always go to a meeting and try to find a "window" off the record! I Definitely Recommend It!👍
Nice office, beautiful polite courteous managers and bank employees. Pleasant atmosphere. There are recreation areas for clients. They sell new cars. It's always a pleasure!
A very polite consultant, there is a place to wait, and most importantly, they will never be deceived, they only tell you what really needs to be done or repaired.
Spector service is not the best!
Take the same Guard, an arrogant, uneducated man who was put in charge of the order! We wanted to look for a car for ourselves, but after communicating with the Security Company, we did not want to visit this car dealership at all! If the head of the Guard sees this review, let him work on himself as he recruits these mountain Guards there!
The most disrespectful attitude towards customers in the service. You will not see any unsubscriptions, documents with signatures and seals on the change of warranty conditions, etc. The manager was just laughing in my face. We wasted our time, because everything could be explained over the phone, the feeling that they just create the appearance of a stormy activity.
The service took place by appointment. They were accepted even before the appointed time. We did everything as quickly as possible. In the waiting area there is an opportunity to sit on the sofa, drink tea and coffee.
An excellent dealer. Thanks to Manager Artyom for his attentiveness and responsiveness. To specialists - for solving non-standard tasks and ideas :-)
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Константин Б.
Level 15 Local Expert
December 19, 2023
I love it a HUNDRED times. if there are important nodes, then only there. Of course, I want it cheaper, but the original spare parts always bit. The recreation area is equipped, you can have a cup of tea.
Good service. Reasonable prices. Friendly employees.
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Андрей Ерашов
Level 12 Local Expert
May 26, 2024
A good attitude and quality of work, however, are not done quickly, but if you need to be sure of the safety of the car, this is not so important. I recommend you to visit!
I give the Renault salon in Vitebsk 5 out of 5. Logan bought, the car was prepared quickly, everything was neat + gifts were given, the car was tied with a bow at the issuance, my wife really liked it. Special thanks to the beginning. sales department to Yuri Moskalev, an excellent, adequate specialist.
Thank you my rescuers, everything was done quickly and efficiently, I advise all Duster waters, and I will be serviced myself, the only service station in the city that you can trust.It's been checked, it's great.10 points.
Salon for the sale of new cars. There is an opportunity to take a test drive of the car you like. Friendly and attentive managers. I bought a new Renault Kaptur. I liked everything. P.S. Lada and Nissan salons are within walking distance. You can compare and get a price.
The Renault service station staff is very polite, the work is done perfectly, although it is expensive. It's a little annoying that the master receptionists are sitting on the half of the Lada.
The staff is Super , and the prices for the domestic car industry are just space , the car is like an apartment , it would be better if car prices rose along with the PO .
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В
Level 14 Local Expert
August 4, 2024
So far, this is the assessment. This is due to an unjustified refusal in the warranty case. If there is a positive decision, it will be 5*.
The car was purchased here. Lada Largus cross 7 seats. There were some difficulties with the design. The set of mats was for the 5-seater version. The car is less than a year old, the mileage is 42 thousand. There are no complaints about it yet. The passage of the planned maintenance was excellent, according to the hard hat they gave it to the hood belt. They were accepted without problems and quickly. The disadvantage is that there is no replacement car. 2 weeks without a car at my job is unacceptable. I have to move around a lot.
Calmly, everything is on time. The main thing is that the spare parts were all at once, we did not have to wait. It is expensive, but there is an installment plan on the purchase card for 4 months
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Anonymous review
June 10, 2021
In the Renault kaptur car, after running 4,500 km, there was a knock and crunch from the driver's side in front, contacted the service on 05/18.21. They explained that the suspension elements and steering mechanism were diagnosed - there is no reason, you need to drive so that the defect shows itself, the knock and crunch are the same. 09.06.21. the knock and crunch are the same, the craftsmen, the locksmith, the warranty engineer can all hear-they carried out preventive tightening of the threaded connections of the suspension elements, the stretcher, the transmission, cleaning the brakes and explained that the reason was the additional plastic protection, which clung to the spring of the shock absorber and gave the car away. 06/10.21 the symptoms are the same - knocking and crunching, arriving at the service and at the request, let's listen and determine the actual cause, we hear the answer, but we can't do anything, we recorded it on 06/14.21. At the request of the contact of the warranty engineer on weekdays and working days to communicate and find a compromise - the answer of the master, he communicates only with direct recording. It remains to write a review in the complaint book. When selling a car, everyone is good and friendly, but as soon as the question of solving problems arises, kindness and goodwill end here, and a period of indifference begins.
The car is under warranty. 2 times we asked for help to fix the problem (knocking on the driver's side, in front). The specialists of the warranty department center also hear it, but they can't do anything. How is it, a new car, and the knocking is getting more and more frequent. One of two things, either the specialists are illiterate or they just don't want to figure it out. They said if you contact them again, the whole service will be paid. The main thing for you is to sell a car, and then if something is wrong, then the customer's problem? It turns out that way. Renault kaptur car
Managers are not willing to offer you a product, they are not very savvy in the knowledge of the product they sell, and the warranty there is generally a separate story 😂
Renault in Vitebsk at 169 Gagarin Street.
The sale of cars was realized by 4.5 points out of 5. At first it is difficult to choose options, but after long conversations everything is solved. But the service is just terrible, by 3 points out of 5. The service does not want to understand the client and fulfill the client's wishes. If there is no plug from the factory, then it is simply impossible to prove it. When you pick up a car at the time of purchase, you also need to hire a videographer for detailed shooting outside the car, under the car and in the cabin, otherwise you will never prove anything. And if any emergency indicator lights up on the way, and then goes out and you want to be diagnosed under warranty, then you will be notified in advance that the error may not have been recorded in the car's computer and you will have to pay the cost of diagnostics, and photos and videos with this error are not taken into account. This means that you also need to order a forensic examination of your own video and attach it to the repair application. And it's even more interesting when, during pre-sale preparation, they lose the password to your alarm and joyfully inform you that now this is your problem and you have to go abroad to the service center of this alarm yourself and solve this issue there at your own expense. In a word, the service is just terrible.
Excellent courteous customer service, there is no imposition of additional options upon purchase. If it is possible to purchase a car of the appropriate brands, this is the place where it is nice to turn.
The manager answered all your questions. The test drive was completed. I liked everything. As soon as there is money, I will definitely come back for a purchase
The sale is 4.5%, there is no service, the rear-view camera cannot be changed for 38 days. When they were filming, the accident connector was not put in place.