In general, they can't even be given one star, just for the beautiful packaging of services. The last time I came for an oil change, I washed the car at a professional car wash before the trip, and when I was issued, they included a technical car wash without my consent, which cost more than a professional wax-coated car wash. The blue eye claimed that the car was dirty. Before that, there was a case where the side rearview mirror broke (only a piece of glass), after they called the price, I started looking at other service stations, found it and replaced it at 16 (sixteen!) times cheaper. I changed the oil a couple of years ago, so I managed to replace 2 oil filters. I noticed it well before the payment, but it turned out that there was no boss who could authorize the recalculation, I had to wait several hours, the payment was not accepted anyway, the car was not returned, the book of comments also turned out to be with that boss (at least that's what they explained to me), the boss appeared only after threatening to call the police and did not even I apologized. Don't set foot on them anymore, and I don't advise others.
We left the car for repair to master Andrey, we were very satisfied, everything is good and fast
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Сергей Шандра
Level 18 Local Expert
March 1
It is normally serviced exactly until the warranty expires. Repairs of up to 1,000 rubles are charged with obvious irritation. There are almost never any spare parts. When installing their own spare parts (even those purchased from an official supplier), they will definitely slip a piece of paper that they do not bear any responsibility. They regularly try to put a car wash on the bill (although they always have my car right at the entrance to the center). And the funny thing is, if you go to three different masters with the same problem, you get three different diagnoses and three different amounts.
Just tin will never turn again. The replacement of the timing resulted in two days of replacements at work and three washes before each attempt to replace it. The first time I signed up, I arrived. At first it seems to be nothing, but then it's just a circus. Prices dance incomprehensible discounts. Prices take such a feeling from the ceiling on the principle of rolled or not rolled. The first attempt to replace the timing ended with the return of the car back with a fucked-up working day, time and washing. For some strange reasons, they did not have a video. Then there was a whole two-part story with this video. I arrived next time with the purchased spare part on the side on their tip. I washed the car and fucked up the second working day for money, of course, and after a few hours they call and say the video does not fit and then they show what it should be according to the photos. As a result, the car was issued again and the video was returned. In addition, asking a question about the warranty after replacing the timing was to slip a piece of paper that I was warned about the consequences with my piece of paper. That is, as I understand it, if something goes wrong, they will legally turn everything out in such a way where my video purchased on their recommendation and their negligence will be the culprit. Later they said that their video costs as much as 216 rubles. What are you, crazy, a timing kit costs 280 rubles. As a result, I bought a whole timing kit for them, they slipped everything the same thing for another day for money, they fucked up at work plus a sink. And so on, there were a lot of interesting things between all this, I would be happy to share, but I will not write a poem anymore. I do not advise in the literal sense. And I myself will never go to the same garage again, only the cover and everyone in suits. If you hope for guarantees and so on, then no one will ever give. The most important thing is that the hands grow from the right place
Excellent service, polite, unobtrusive staff, loans and leasing are available. If you have 6000 rubles and are ready to pay 900 rubles per month for 10 years, come.
A double impression! The car was bought in this salon and I would like the equipment to be in the same hands, serviced by professionals! The salon does not do anything for this! I've been here for 3 years, but I still doubt whether it's worth continuing! Guys, convince me otherwise! Work on the pricing policy, pull us to yourself with promotions! In the meantime, I'm looking for an opportunity to perform automatic transmission maintenance at a reasonable cost!!! We need to attract customers, not scare them! Thanks! I look forward to pleasant meetings!
Everything is beautiful. Modern. But very expensive. When you call, it's not a fact that you will discuss the issue of interest, but you will definitely listen to the advertisement from beginning to end.
For all the time I've been driving, there have been different cars, so I've visited manufacturers' service centers quite often. We have a Renault, 2 cars in the family. Because of this attitude of the service staff, I regret that I contacted this company. Service and facial expressions of the staff on 1. As if you are not bringing money to them, but taking it away. They are constantly trying to sell you some of the additional services, and when you refuse, the face of the staff displays all the notes of hatred towards you. Perhaps I was unlucky and I fell for such employees, but the sediment remained and I made a conclusion for myself throughout the company
The quality of the staff's work is the highest! The staff is ready to kiss every customer in the truest sense of the word. All your wishes will undoubtedly be heard and do not doubt that they will be fulfilled. I bought a car there myself. I advise everyone, you will not regret it.
Good time of day.
I would like to deal with the issue of the illiteracy of your specialists and the correctness of the cost of the service.
I, a distant Renault kaptur, 1.6 2020, am undergoing maintenance on schedule.
A week ago, I recruited a service in Grodno to clarify the cost of the 3 for the car. The master listed a list of what should be produced:
- with a mileage of 45,000 km;
Included in the maintenance:
Comprehensive vehicle inspection;
5w40 Engine oil and filter replacement;
Replacing the interior ventilation filter;
Replacing the air filter;
Cost: 379 bel. rub
09/12/2022 I dial into the service to determine the date, set the date and time, and announce the cost of 3 - 785r.
And include in the price:
Brake fluid Replacement;
Replacement of the coolant.
Which, according to the regulations, should not be performed during this run.
It is very unpleasant that you yourself push away regular customers with such work.
07/19/12 I signed up for an 11.00 service for an oil change on Renault Master.
I myself was traveling that day from the Vitebsk region to load in Grodno. At around 10.00 on 19.07, a message from the service came to my phone : You are scheduled for 11:00, we are waiting for you, come.
By 11 o'clock I get to Grodno and immediately go to the service, because at 13.00 I had to be loaded with a speed bump (I figured that 2 hours for an oil change would be more than enough).
Arriving at the service, they immediately told me from the doorstep that the car would not get on the lift before 13.00. The manager didn't even apologize for what happened. They say you want to leave the car, but you want to get out. I understand if I make an appointment at 11:00, then I make an appointment at 11:00, and not somewhere during the day.
I honestly did not expect such an attitude towards customers in the Official service (I got the impression that they were doing me a favor).
04/29/2022 I gave the car to replace the windshield, they promised to do the job the next day, as it turned out, it stuck badly, water flowed down the counter during the check. 02.05 I picked up the car already with a scratched rack, the plastic at the glass is glued on double-sided tape.. inside, the interior trim is smeared, the visors, apparently when the old glass was removed, black glue fell down - the entire panel is covered in black garbage. Why do non-professionals work there? This is an official dealer, carry the title of the best and do not turn into garage masters. People pay this kind of money to keep the brand that way, and to hire experienced workers.
I liked the center very much, a huge range of services, a friendly atmosphere, professionals work. We were very satisfied. Many thanks to the Specialist Roman Zayats. Thank you for your approach!!!!! I recommend it!!!!
A very cool company. The staff is at the highest level. Attentive and responsive not only in terms of car service, but also in such small things as offering tea! In one word - "Respect"!!!
I liked the center, a huge range of services, a friendly atmosphere, professionals work. I bought a car here myself with the help of Vitaly's dealer.
I recommend this place to buy the car of your dreams!
There is no service. The attitude towards customers, as if employees are not interested in customers returning. With such an attitude towards customers, I generally regret contacting this dealer.
I turned to the spare parts department with the hope of buying a front shock absorber specifically for my Logan , they punched the vin , sold it and assured that this was the one , in fact it turned out to be 2 cm longer. the dealer's answer is one that fits , I do not advise you to contact them for spare parts , the same thing can lead to another store but cheaper than 40-50 rubles. Conclusion sharaga is even better than Armtek and other service because there is no guarantee that they will sell exactly that spare part, so prices also bite.
My husband and I bought our new car here in October of this year. We were satisfied with the service, the consultant led us from the inspection-test drive, to the conclusion of the transaction. The staff is very polite and competent. Almost everything is done on the spot, even a hard hat could be issued in the salon. We had a pleasant impression. I recommend visiting, well, and choosing a car as well.
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Иван Иванов
Level 8 Local Expert
July 1, 2023
As always, everything is fine. The service is at the highest level.
I will say this, the next car purchase, only here, we listened, picked up, equipped, shod the tires, refueled, wiped, ..... Many thanks to Specialist Kurilov A. Thank you for your approach!
Rubber replacement in an hour and a half. Hooray guys. Have you tried to work faster???
Terrible service.
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Олег Комар
Level 9 Local Expert
March 25, 2020
Very good service. It's just great. Especially the manager Vitaly. Even for children there is something to do, they have entertainment for them while their parents choose a car.
The service is not bad, they just take their time, they are not in a hurry, and the price is too high in comparison.the only thing that captivates is that there are papers and I hope that competent locksmiths and mechanics. The staff works well and is friendly.
I came for THAT. It was done quickly. The only thing was that I had to wait a long time for the employees to be released.
If you come here by car from Russia, you must have a purchase and sale agreement with you for warranty repairs. I didn't know about it, so I'm returning home, as it turned out, with a backlash in the ball.
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Anonymous review
January 31, 2020
I like everything: and the car is on order , and the service, and the staff is good
There are non-experts, too intrusive sales consultants. And they didn't really explain everything, according to the program
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DrozdovichAlexandr
Level 5 Local Expert
March 9, 2019
I go through the service station, because the car is under warranty. They do well, there is a place to wait, and in controversial situations they meet the client halfway. I recommend Renault car owners