I have been using the services for two decades. Convenient location. Massage chairs appeared in the waiting area. The staff is young and polite. You can buy a car and maintain it without hassle.
When registering the car, everything went fine, the manager explained everything, all the subtleties of paperwork in the Russian Federation. We arrived by the morning train, the documents were already ready, we examined the car, signed the documents. Minus a star, for the tire service that was done for 2 hours, although they promised to do everything before arriving at the salon.
A positive moment.
I was driving through the city and suddenly the car stalled, the attempt to start it was unsuccessful. I put an emergency sign, got into the car, turned the key, and miraculously it started. The problem did not appear again during the day.
I decided to contact the service the next day, they carried out diagnostics and replaced the temperature sensor. So far, everything is normal.
Negative.
There was an appeal about the paintwork on the hood (I started to climb from the inside) and they did not give an answer. Although this problem is universal for all stepwey2. It's a small thing, but it's unpleasant.
Excellent service, I have been using their services for more than three years. They do everything in a predetermined time and efficiently. All the problems that were solved. For the price, it is quite an acceptable price tag
I bought a car, they treated me perfectly, they answered all my questions. I was satisfied with both the car and the staff. Everyone at the Renault Center wishes you success in the New Year!
My favorite place, I go to Renault, it's a pity that there's not much left of Renault there anymore
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Anonymous review
July 20, 2020
Excellent salon and service! We have been servicing the car since the purchase here. Under warranty, they changed the spare part for free, which we did not complain about, but upon inspection they found a malfunction. The masters will tell you everything, explain everything, and all with the mood and ease!
They did their job very badly. The master receptionist could not accept the car for repair, nor give it out of repair. The main problem has not been solved. The warranty does not work, everything is attributed to operational defects, without explanation. They can't explain anything at all, and what and how they did IT. Look at the documents, everything is fine there. The service crashed at this point.
I did IT in Minsk, ul. Svislochskaya 9.
I would like to express my gratitude to D. A. Maksimov, the Head of the station, as well as to the employees assisting
in resolving the disputed issue, who responded to the appeal and my request was fulfilled in a short time. I'm happy with everything! Great company! I recommend it!
I have been a client of APS since 2013, I am very satisfied with the quality of the work, good craftsmen. Fast service, there is a coffee shop in the showroom.
I have never been serviced on official services, in fact, the opinion has not changed.
The exception is when there are some actions, like the current one, to replace the oil. Well, or if there are some very narrowly focused works.
90% can be done in garages, more than 2 times cheaper.
I did another ONE on Renault Clio IV 1.5 dci, quality for reasonable money, they check the car on the brake stand. I would like to make payments through the application and have the service history directly in it, rather than collecting papers.
Great attitude. I bought a car . We agreed with the manager Yana by phone about a meeting at 11.00. I came by 11.00 the documents for the car are all ready, it remains only to sign. At 11.40 he left in a new car.
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Борис Марлеев
Level 13 Local Expert
November 9, 2023
For a very long time and in my opinion not very qualified employees work here. With a minimum number of visitors and a maximum number of employees, everything is very long. And as a result, the issue has not been resolved.
Pretty girls ) in general, the service is not bad! Only there was a joint that was released on a new car without insurance) in general, an ordinary salon with cheap cars and expensive merchandise and service
Do not take Renault, they will treat you as a customer like a piece of meat, then they gave the money away and what knocks in the car or troits the engine on cold and eats rubber in front of everything they have pre-prepared answers, "the car is high so it eats rubber", "troits because it did not warm up" " Knocking is within the tolerance
For 40 minutes in the salon, NO ONE came up to consult, advise - the feeling and views of the staff, whatever it is that I want to buy from them, but they are thinking of selling me something or not. Complete negativity
I have been serviced for 6 years.
I gave the car for tire service on 11/10/2021.
The wheels were not turned properly when they were installed. There was a rumble at speed. Fortunately, I quickly figured out what was going on.
"It used to be better" (c)
Once there was a company, and now it's a soap opera. The usual in-line maintenance aimed at the volume of repairs, THEN, sales of new cars and again promotion is still guaranteed. As they say, nothing personal is a business.
Not a bad service for new cars. There are many promotions for cars older than 3 years.
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Дима Д
Level 11 Local Expert
June 18, 2023
There are no questions about the specialists at the reception, although it was difficult to get through initially. There are no complaints about the work done yet either. Registration, paperwork also gives everything. Inconveniently located.
The quality of work is excellent. We treat our clients with respect and gratitude.
It can be seen right away, a high-quality attitude to work!
I advise everyone who prefers this brand of car!
I do not recommend it to anyone.
And I won't contact them anymore.
In the warranty Arcana, they can't make an air conditioner for a month and a half.
We will file a lawsuit.
Great car center! Professionals in their field work here. I recommend
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Martin
Level 21 Local Expert
February 22, 2022
Considering that the senior master Maxim turned out to be the only one who heard me, understood and apologized, I decided to delete my frank review and personally give him 5 stars. I hope that from now on, the service will be customer-oriented, honest, and attentive, to whom I would like to trust my car.
They do everything clearly, they arrived - left the car, returned - took it away. the price tag is 10 percent higher than on non-official service stations
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Дмитрий Гершончик
Level 8 Local Expert
March 19, 2023
Good service. All services are as transparent as possible, based on the norms of the time of the plant, and not the whim of the locksmith. Spare parts are of high quality and with a guarantee