Regency Hammamet

1.4

49 ratings

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Level 10 Local Expert

We were with Dad in August 2019.I decided to take my dad abroad to a 4—star hotel for the first time in my life!I always went to 3-star hotels and was always happy!There is complete horror here😡😡😡I wouldn't even give you 1 star!!!They constantly quarreled with the employees, trying to at least scratch something out😡The rooms are not cleaned at all, from the word at all!They came to my complaint once and cleaned it up, then that's it!((The food is meager and disgusting, monotonous!Even salads made from the same vegetables, just cut in different ways!There have never been olives and olives in 10 days!The attitude of the staff is no and even arrogant!My Tunisian friend talked to them many times, tried to settle something, reached the son of the owner—they gave us tickets to the alyakart restaurant, which, for a moment, is already included in the price of an expensive ticket!!They gave them to us as an apology for the inconvenience!The TV does not work, everything is broken in the shower, towels are not changed, there is no refrigerator, although all this was promised in the package and in the advertisements!A dirty beach with broken sun beds, an unkempt overgrown area, no animation at all!A man with long hair is constantly sitting in the bar in the same clothes-black trousers and a light-colored long-sleeved shirt of an older age....As it turned out, this is the hotel manager, the owner's brother!We tried to move to another hotel, but we would have to pay for a NEW ticket!!And we paid much more for these than for 3-star hotels (where I always rested!)But the day of departure killed the most!!!This is something!!!The bus was supposed to come for us after 15.00, we vacated the room before 12.00 as expected!When I tried to get coffee and water at the bar downstairs while waiting for the bus, this manager just ran up and roughly tore the bracelets off my hand and my father's hand, shouting to the bartender not to give us anything, because our vouchers were over!!You won't believe it!Here I just burst into tears from shame in front of dad, from resentment for a ruined vacation, for losing SO much money for a real disgrace!!In all hotels, you could eat and drink even after renting a room while waiting for a transfer!!I really love Tunisia!I go to Tunisia every year!But I have never seen such a disgusting vacation, such rudeness and lawlessness in a hotel!It was also necessary to file a complaint against the tour operator, just as usual from vacation immediately to work..There is no rest, no good impressions left at all-solid negativity, dirt, resentment and fatigue with disappointment.I DO NOT RECOMMEND IT AT ALL!!Even if they sell it cheap!!!

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OzOrnOv

Level 18 Local Expert

A warm country is good, but everything is abandoned, there are a lot of abandoned hotels between cities, a lot of stray dogs ... Sometimes it's scary to walk the streets!

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Александр Астахов

Level 4 Local Expert

It's a dump, not a hotel. All covered in greenery, but only because no one cares. The beach is covered in camel droppings. The sea is super.

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Valentina Nesterova

Level 4 Local Expert

MY VACATION IN TUNISIA IS HAMMAMET REGENCY 4* HOTEL __... My vacation in Tunisia is Hammamet Regency 4* hotel __ for 15 nights, all inclusive meals. Description of the hotel : a cozy hotel with traditions, a green area, a beautiful garden, air conditioning, telephone and other services. In fact, I got a terrible rest and stress. On 07.09.2019, in the evening at 22.30hours local time, I arrived in the country of Tunisia, at the REGENCY 4* hotel. They were greeted kindly at the reception and without much delay arranged arrival at the hotel and gave the keys to room 233 for accommodation. Well done. But when I went up to the second floor in a four-star hotel room, I was shocked by the condition of this room ((four-star hotel)!. The lighting did not work at the entrance, the strongest smell of a mixture of carbolic acid, chlorine and a pronounced corpse smell, by the way, I began to feel such a smell even on the approach to the room in the corridor 10-15 meters from the room. I repeat - the smell, and to be precise, this was the strongest cadaveric chemical mixture. It's like a stinking old morgue. In the room itself, there was only a TV case, namely the case, since there was not only a remote control, but also an outlet for it and a piece of wire dangled from it, and the toilet was working but dirty, in some curly black hair and soaked paper floating along with the hair. The word Purity is out of place there!. There was also a bed, covered with a blanket of dubious cleanliness and completely missing bed linen. There were two pillows with yellow streaks and smelly ones. (video). There was no refrigerator, there were no towels, there were no detergents, the air conditioner did not work - it was covered in cobwebs and dirt, the doors did not close - the locks were broken, wisps of dirty hair on the floor and all over the bathroom, hordes of flies everywhere night and day there is no rest from them. In the morning I went to their dining room for breakfast (they mistakenly call it a Restaurant), there were only boiled eggs in the dining room, but then they served oatmeal porridge, but they didn't give spoons and cups!, how to eat this porridge?. People were outraged and turned to the workers of the canteen, which is interesting, they left in silence and after a while returned also silently and without dishes, then there was nothing left for those who limited themselves to leaving this institution. There is also depressing dirt in the dining room!. And hordes of flies and cats!.having demanded that the administrators replace the number, I received consent to replace it, which turned out to be the case when I replaced it, I will write in the second article. Part two (no less interesting). On 08.09.2019, in the morning, I refused to stay in room 233 at the reception and explained that I had videotaped the room for the reliability of my requirements. And in case of refusal to provide me with another room, I will be forced to contact a representative of the Coral tour operator on the issue of relocation from this hotel. The receptionist agreed with me and offered me room 310 and gave me a key for inspection. Upon inspection, the following was revealed: the room was not cleaned, like dirt everywhere, and the most important thing is the smell of mustiness and stench from unhealthy fumes (later I found out that the hotel is equipped with centralized air conditioning, the system of which practically does not work in the hot season!, the old equipment simply does not have enough power), and this The hotel is 4 Stars!. I refused such a number. I was asked to check into room 475, cleaning is also disgusting in this room, but due to the fact that the room is blown, there is no smell here. And that suited me and I agreed to check into this room. But later it turned out that it is located on the sunny side and during the day it is just hot in the room, and at night it is suffocating heat, since the air conditioner is buzzing and noisy, but there is zero sense. The administrator promised me two days to repair the air conditioner, but it turned out that this was also a hoax, since this condition is all over the hotel, the cooling system is centralized here, but it does not pull, so here is a 4-Star hotel for you!. People turn to the administration., they are promised to repair, they even come to the room to check the alleged master with a screwdriver and that's the end of it, And a separate song about drinking water!. I arrived at this hotel on 07.09.2019, at 22.30 hours, you can't bring water on the plane, as it turned out there was nowhere to take it at the hotel. I had to endure it until morning. And water is extremely necessary for me to take medicine, and all day I could not get the administration to give me drinking water. The administration sends to the bar, but the bar is refused and so far by the evening of 08.09.2019, I had to persistently demand water, then I was given one 1.5 liter bottle per day! I was without water for almost a day and suffered from dehydration, Just like today, at lunch I demanded water to my room to take medicines, and they brought two plastic cups to the table and ran away, and only in the late afternoon they managed to get two 0.5 liter bottles of water, and I only need to take one drug, at least a liter. This tour company organized a torture vacation for me. And in another way, the actions of the tour operator are called Fraud!. They promised - they took the money - I'm there at least stones from the sky!. Due to the fact that the declared hotel does not even correspond to a 1* hotel, the living conditions are depressing, dirt, stench, there is practically no food, and it is impossible to eat, it is not clear who will eat the food faster, you or the flies, I was forced to request a replacement hotel. For the replacement of the hotel, local agents asked for almost another cost of the tour. I was forced to search on my own and move to another hotel on my own. If you want to throw money away and ruin your vacation, come here.

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Ирина Непряхина

Level 7 Local Expert

I stayed at the hotel in September 2019. The hotel requires major repairs and a change of management. The staff is clearly not trying to make people's rest comfortable, the maids stand talking for hours, there is garbage nearby, leftovers - they pretend not to notice. They cook terribly spicy and monotonous food , the dishes are old , the edges of the plates are broken off . This hotel clearly does not pull at 4 stars . I liked its location, 5 minutes to the sea, friendly managers at the reception and that's about it. I also wanted to add how we got to this hotel. This is a separate song about the dishonest tour operator TUI , who came up with a cunning divorce, how to take money from people and stuff it into this creepy hotel. I would put a -1 star to the Vologda ticket seller Exclusive Travel LLC, represented by director Berezina E. N. What is on Kozlenskaya Street 35 . office 320 .It was their employee who swore that the hotel would be very decent , despite all my doubts . I have never met such an unscrupulous agency . If you are going to have a vacation abroad, I strongly recommend that you bypass this agency 3 km away. Their signboard is Maga Travel , another name is in the contract , apparently they are encrypted , they confuse customers . Do not use their services , I strongly advise you .

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Людмила В.

Level 4 Local Expert

I visited this hotel in June 2019. The hotel is green, small, on the first line. Perhaps that's where all the advantages end. The biggest disadvantage of this hotel is the administration, which does not do its job properly. Why? So the disadvantages of this hotel are: dirt is everywhere - on the walls, on the floors, in the elevator, in the restaurant, in the bar, in the rooms, on the beach. It just seems from the outside that people come to work with a dirty brush and a rag to carry dirt. No one controls their work. Because of this, it is disgusting to go to a restaurant and eat, although in principle there is a variety of dishes from meat, vegetables, pastries and fruits. You can eat, but it's disgusting to be there because of dirty floors, tables, dishes. The room stock is outdated and needs to be updated. There is a mess on the beach, the sun beds are broken, the mattresses are old. In general, either the hotel administration does not want anyone to invest money in the renovation of the hotel, or there is simply no money. I wish this hotel to find a good manager who will work to increase the rating of the hotel, not to decrease it. And I wish people who may read this review to choose another hotel, let it be better to be more expensive. Pay attention when consulting with the manager of the travel agency- whether there were other people at the hotel, maybe the manager himself was there and what impressions the hotel you wanted to visit left on them. Be careful and have a good rest!

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Светлана Б.

Level 6 Local Expert

The hotel is terrible! We checked in immediately upon arrival, gave 10 euros at the reception in the hope of a better room, but this did not help us in any way in the future, so do not do this! First, we were given a room on the 3rd floor with Windows on the entrance to the hotel. Okay, I think I'll get over it. Then we start to find out: the balcony door does not lock, i.e. the room is always open; the hose in the shower is rewound with cling film. Okay, I think I'll get over it, but over time, the film leaked. By the way, as the guide was told, we got a new hose on the same day! Next, there is one sweetheart working in the room! 5 are provided! Okay, I think I'll get over it. The door to the closet does not close, you can also survive. The hotel was getting more and more shocked! The dining room is so dirty, the dishes are stained, or even dirty. Something like a tablecloth or napkin is sooo dirty! The floor has not been washed for years, although it is wiped... i.e. it is so dirty! The food is so-so, but we didn't starve! The buns for breakfast are just awesome! But that's all! Tourists are all angry, dissatisfied, constantly outraged, and all you hear from all sides is "the hotel is terrible." In general, all rooms have problems: some with a hairdryer, some with a toilet, some with air conditioning, etc. There were those who changed to another hotel. But I can survive all this more or less. but!! COCKROACHES in the bathroom! It finally finished me off. I wrote to the travel agency so that she would keep in mind and not send tourists here, but, thank her very much, she went ahead and wrote a complaint about the hotel. So the next day we were given another room with a sea view on the 4th floor. I understand they have it like a suite. But there are also minor problems there. The hotel grounds are green, but the poor palm trees are all dried up. In general, the hotel is abandoned, there is no sensible owner. Everything is in decline. It can be seen that there used to be a good hotel, but it was abandoned, they are squeezing out all the juices. I want to say separately about the beach and the sea. It smells like a toilet, as it turned out, camels and horses walk along the beach, and they shit! On one side there is a large pile of garbage, which was later covered with sand))). The sea was cold, the wind was cold, I was constantly freezing. By the end of the vacation, it had warmed up a little. I also want to add about an excursion to the Sahara, my subjective opinion is that this money is not worth it. If I had been warned right away that I would spend two days on the road, I would not have gone. Be ready for this! You will be driving all the time! With stops, but still! They don't give much time for the excursions themselves, just to take a quick photo. In fact, I am not a picky tourist, I did not rest in 5 rooms, I always treat the disadvantages of hotels calmly, but this hotel angered even me!

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Любовь Собчук

Level 4 Local Expert

I want to say that the hotel does not pull for 4 *, a maximum of 2 * and then with a big minus.If you want to ruin your vacation, then come here.)) I'm not picky in life, but that's what's here...complete unsanitary conditions, it doesn't even make sense to list, from the dishes to the floor.As for the food..I've always said not to "eat" food, too But excuse me, I'm not a pig, the serving is disgusting, for breakfast there is only one kind of porridge, eggs and buns, if you want an omelette or pancakes, stand in line....Wait for it to be baked There are not enough forks, and napkins and spices are missing altogether.The rooms do not match the pictures, even the superior comfort, as do not fall asleep with pastel flowers, and the quality of cleaning, wants the best and no tips help. The beach is not well maintained, there are very few sunbeds.Animation is nothing. I want to appeal to my compatriots, do not spoil your vacation and do not come here with children in any case, in order to move to another hotel later, you will need to pay a decent amount, from $ 20 per day per person.Every day people swear in the lobby, our group of 15 people (with threats of relocation)We managed to improve the food and living conditions a little bit, but it is impossible to teach them how to clean.If you want to spend a boring vacation with poisoning, then you are here!)

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Level 15 Local Expert

We were there from September 9-15.the territory is beautiful, there is a lot of greenery, it would be nice to remove dry leaves from palm trees, WiFi is very weak.according to the food-an ugly serving of dishes, monotonous, tasteless, dirty, one watermelon (melon one-time) from fruits.it's dirty, the rooms with cleaning are terrible, a towel of 1 piece per person and they don't change it prematurely, you have to ask for everything.Breakfast was not ready on the day of the tour.cats sleep on tables at night.Disorganized.I would not recommend this hotel either in terms of food or service.for comparison; we were on excursuses and stayed in other 4*, which I did not deliver to this hotel more than 3*

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Ермакова И.А

Level 7 Local Expert

What are 4 stars, maximum one. The sea is good, the territory is green, that's all. Moreover, we are positive vacationers. But the kitchen is disgusting, tasteless, queues for food. The plates are poorly washed, the tables are sticky. Internet is only available in the lobby. Cleaning and cooking are not their specialty. Although decent money was paid. Only watermelons are made of fruits, and this is in the season of peaches, grapes and apples. I had to go to the market to buy myself. So much for "all inclusive"

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А Г

Level 11 Local Expert

Excellent location of the hotel relative to the beach, good sea. That's where the advantages end. Everything related to the service is terrible. It looks very much like it was once a nice hotel, green, well maintained. Now everything is ruined. The pool is dirty, the territory is not well maintained, there is dirt everywhere, there is a problem with cleaning the rooms.

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Иван Коробатов

Level 12 Local Expert

At the hotel, at the reception, when exchanging currency, they lie that the printer for printing a receipt for exchanging money does not work (you cannot take the dinars out of the country). The drain was not repaired in a week. The tap water is salty. Double room - two beds pushed together. Poor sound insulation. The food is varied, but the quality of the products is poor. Nice pool, close to the sea.

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Лариса Московцева

Level 10 Local Expert

Dirt and an old hotel with old furniture and poor staff. Even if I get a ticket there, I still won't go. The impressions of the hotel were the worst. Thanks to our Russian "elderly women" for complaining to their tour operators and they, in turn, contacted the hotel management.

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Alexsandr -

Level 4 Local Expert

score on the weight and enjoy the sea, excursions, try to settle on the 4th floor with a good view and wii.

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Хайдар Сагиров

Level 6 Local Expert

There were two families.Everything is fine.Wishes:1) bring everything in the rooms in accordance with the stated advertisement. 2) Catering also requires a different approach.

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Юрий Н

Level 9 Local Expert

I liked everything the sea nearby the air conditioning in the room is comfortable of course not 5 stars

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Ильназ Мансуров

Level 6 Local Expert

Dirt, dirt, and more dirt. They give food like cattle. It is the food. Terrible room stock and the attitude of the staff towards you. I have never seen such horror.

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Anonymous review

There has been no repair for a long time, the slow work of the bartenders, constant queues, preference for local vacationers. The dishes are the same for 11 days.

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