Regardal
149 reviews
November 26
A good hotel, but repairs already need to be done
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September 15, 2023
Complete lack of service. We booked the rooms in advance and warned that we would be checking in at 5 a.m., but in the end they just sold our rooms for cash and we had to sit and not sleep. The worst place to visit
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2
November 1, 2022
It's just a bottom. We rented a junior suite on the 12th floor. Everything is packed. The robes are washed to holes. The shower stall is leaking. The drain on the barrel does not work. I had to press 2-3 times so that the water would stop flowing after filling the barrel. There were no glasses in the room. When I asked them to bring them, the reception replied that the dining room was already closed, we will bring them tomorrow. They didn't bring it… He asked me to bring water every day. It didn't work without reminders. The breakfasts, as you may have guessed, are the same as the hotel, bastard. And the apotheosis... you can open absolutely any number with an electronic key. We checked on 4 rooms. Our room was also easily opened with the keys of other users' guests. In general, I recommend everyone to avoid this institution.
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4
August 2, 2023
It's disgusting. The best thing you can do if you respect yourself is never, under any circumstances, book this hotel. They won't put you in anything here.
At 7:30 after the flight, after a long wait in the lobby, a sleepy and rumpled young man will check you into the wrong room category that you booked in advance, but into any one and tell you that you will need to move around 12 o'clock. At 11:20 a.m., the cleaning lady will knock daily (even if you have a "do not disturb" sign), at 11:50 a.m., ignoring the "do not disturb" sign, the doorman will knock on you and demand that you immediately go to the reception to pay for your stay (by the way, it was paid for, but that no less). The care and respect of the guests? - No, it's not here.
Not once in a week!!! the plumbing was not cleaned, the floor was not washed and the tables were wiped. The cleaners made the bed, changed the towels, took out the trash, randomly replenished the shower accessories- that's all.
There is nothing to say about the disgusting breakfast, on which only boiled eggs are edible, a person who eats healthy food will stay hungry here. Tired rooms with broken lighting and a non-opening faucet in the sink are also without comment. The hotel is not worth the money that is being asked for it.
We travel a lot and this place is the worst. Usually, if the hotel is tired, then at least the staff is a miracle or the breakfasts are delicious, at least something justifies the price and makes a good impression. There are also NinaIlyaHaritonUlyanaYaks.
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2
1
April 26
A so-so hotel.
I just brought water and tea for two days, and they didn't bring it. Although they promised.
I do not recommend it.
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2
January 27
The hotel is large and beautiful.
Unfortunately, at some stage they decided to turn on the economy mode and the finish spoils the whole picture. Everything you touch falls apart in the rooms, starting from the sockets, ending with the fittings in the bathroom. With a strong desire, everything can be fixed, but will it be
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1
July 4
A great place to rent an office
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November 14, 2021
An incredibly gloomy place.
At first glance it looks cool, but in reality it is devastation. Extensive repairs, but everything is running. There are many breakdowns in the rooms - locks are broken, wallpaper is stripped, cracks in the tiles, switches are falling off. The impression is that the numbers are not being monitored.
At first they did not give out towels, then they gave out leaky ones.
It was 11 degrees in the room upon check-in. The air was heated for half a day. I had to insist on asking for an additional heater.
The staff is indifferent. They work slowly.
Breakfast is made from the cheapest products. It is impossible to eat.
We lived for 5 days. The room has not been cleaned once.
I don't recommend staying there.
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5
1
December 6, 2022
The very bottom. I can't remember when it was worse. The room was cold + 16 degrees. Then he was replaced. Different people just come into the room because the cards fit any door. You can't buy water and, in principle, you can't buy anything there. It's a long way to go to the store. In short, only the opinion about Almaty is spoiled. It is better to overpay and move somewhere else. You can't live there.
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1
September 4
It turns out a good hotel to accommodate China
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1
September 27
A very tired hotel. Cockroaches in the rooms
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December 5, 2022
After staying, I got a skin disease, be very careful!
Acceptable. But 4 stars is certainly like walking to Beijing.
I arrived in the evening, there was no one at the reception, I waited for ten minutes until an employee came up.
The rooms are average, although spacious. Very uncomfortable sockets right at the head of the bed behind the pillow. Breakfast is a little meager.
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1
September 7, 2022
There is no service in the rooms, the water stinks from the sink does not go away, hot water starts pouring at least 20 minutes later, the bed linen has not been changed for 4 days, the towel was asked to be changed 3 times. And the most terrible thing is that the wall between the bedroom and the bathroom is a huge glass. The guest house may have been good 15 years ago, but now it's terrible. Parking is also a problem there, there are a couple of restaurants nearby and if you do not have time to put the car properly, then you will need to constantly go out to put the car properly. Breakfasts for 3. It's clearly not worth your money
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3
April 28
A small cozy hotel. Friendly staff.
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November 18, 2022
A three-star hotel, well, not a 4-star hotel.
There is no heating in the hotel, the heaters are turned on, it is cold in the room, it did not rise above +21 degrees. The renovation in the room wants the best, the light bulbs do not work and the wallpaper is peeling off. The TV remote control does not work, there is no bar, but there is a small plus, 2 bottles of drinking water, so you need to upgrade to 4 *.
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August 30, 2022
Terrible hotel. In 4 days, the hotel has never cleaned the room. The furniture is all old junk. The rooms have a kettle and a mug, but you will not find a spoon or fork. The light is not working in the hallway. The air conditioner doesn't work either. Don't go to the SPA, it's just terrible. Everything is so old and dirty that despite the cheap entrance ticket, you definitely will not get pleasure. They did not give any accounting documents. The breakfast is just disgusting.
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3
March 6, 2023
Old, dead numbers. The windows are dirty, there is no service from the word at all. For breakfast, cold scrambled eggs, soy sausages, boiled egg, cottage cheese, instant coffee and the cheapest tea bags. The carpet in the hotel is not familiar with a vacuum cleaner.
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3
August 6
+5 maintenance. +4 comfort.
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February 8, 2023
The hotel itself is 4, but their staff at the spa, they want to be better, I would give them a two. What is Nargiza worth there, because of her, I don't even want to go there. A very unpleasant person. Breakfasts are weak. The corridors are stuffy.
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1
November 28
Cockroaches walk there. Awful.
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October 7, 2023
The worst hotel in Almaty. It's cold in autumn, the rooms are windowless. The worst kitchen. There is no spoon for a glass there is no glass at all
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5
September 26, 2023
I have never written negative reviews, but in this case I have to make an exception…
This hotel is terrible!!!
Everything is terrible - from the battered condition of the rooms to a completely unacceptable level of service. I had no choice - the agency paid in accordance with the standards of accommodation. But if you live for your money - run without hesitation!
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4
October 22, 2022
Horror, this hotel cannot have 4 stars. The rooms should have been renovated long ago, or it is better to burn them along with the furniture. It's better not to even come down for breakfast. The staff is not friendly. Of the positive points, only the cheap price, but it does not justify a stay at the hotel.
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1
March 5, 2023
In the cold season, the hotel is extremely bad.
There is no service. He's gone. Staff... It would be better if he didn't exist.
There are no breakfasts. The carpet has not been cleaned for 5 years. What's in the rooms, what's in the corridors.
Very bad.
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1
December 17, 2022
Wi-fi was not working, the air conditioning for heating should work around the clock to at least warm the room a little. I booked a room with a balcony, they gave me a room without a balcony, they said there were no others available. Tomorrow, more or less, but the same thing every day.
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1
June 27, 2023
It can be seen that once there was a very presentable hotel, now it requires significant cosmetic, and not only, repairs.
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1
1
October 3, 2023
There is no hot water, cleaning is almost not done, it is colder in the hotel than outside,there is a kettle in the room, but there is no water and tea
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4
November 12, 2021
The hotel is not bad, beautiful decoration, with a claim for quality, but as if no one was engaged in it. Doors and locks don't work well. Our friends had to change the room three times because the front door just wouldn't close. One of the rooms didn't have a handle on the front door. Breakfast at the hotel "no" - semolina porridge, paper sausages and cheap sliced, coffee (instant) and sugar on a saucer. Dirty plates , we didn't go to breakfast anymore after the first morning. Funny in the 21st century. The room was never cleaned in 5 days, I had to catch the staff in the hallway and ask for soap and finished toilet paper. The staff is polite but not tidy. I would not like to stay there anymore.
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3
1
May 21
Torn wallpaper, mold, broken light switch, creepy breakfast.
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1
August 21, 2022
A gorgeous hotel. The rooms are clean. Beautiful interior. Polite staff. I really enjoyed living there.
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2
September 10, 2022
A terrible and run-down hotel. The service is at zero, all the furniture is old and worn out, as well as the whole hotel. The plumbing in the rooms is in a depressing condition. The breakfasts are so-so (instant coffee, cold water - coffee and tea can not be brewed)
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5
July 26
I didn't like it at all, especially the huge window in the bathroom overlooking the room....
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1
July 17, 2022
We drove with the team to this "wonderful" hotel, as a result, the head coach had dirty cups in the room, most of the players were stoned, someone in the room had a hotel employee sleeping when they went there. And the top key cards are suitable for every room on the floor)
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4
1
November 16
Great hotel!
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September 2, 2022
There is ruin behind the veneer. Shabby rooms, indifferent staff. Everything in the pool and sauna has been asking for repairs for a long time. It seems that not a penny is invested in the hotel. I do not recommend it
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4
August 17
A gorgeous place
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1
May 31, 2023
The staff can sleep in your room and the guy at the reception plays dota for days and gets nervous if you ask him something
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1
October 16, 2021
Good location, good staff. But in general, cosmetic repairs are already needed for 4 stars- sockets are hanging on wires, plumbing is working, but it is necessary to carefully and tediously adjust the pressure and temperature.
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1
2
May 22, 2023
I will not say that the level is 4 stars, an old hotel, the corridor is very dark and gloomy, the building and location are good
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2
May 21, 2023
The rooms are very old, nothing works, there is nothing to eat at breakfast, the tables are not cleaned, I do not recommend it.
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2
1
March 9
Well, it's a very tired place
I do not recommend it at all!
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1
September 8, 2022
Good location, the rest are solid disadvantages. Incredible dirt, poor breakfast, unfriendly staff, and the receipt was never issued. I do not recommend it
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2
September 21, 2023
The rooms and the hotel itself require renovation. It is impossible to eat breakfast
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1
August 2, 2023
The worst hotel , the audibility in the rooms is terrible , dirty , nothing works
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4
September 5
The hotel is super! There are kind people there!
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1
November 25, 2023
5-star customer service does not allow.
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1
December 4, 2022
The staff is not the friendliest, but the hotel is not bad, the breakfasts are also tolerable
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3
1
December 4, 2021
We stayed overnight with a child. The plumbing in the bathroom should have been changed long ago, flowing from all sides. I was afraid that I would burst at all. The room was dusty. The breakfasts are very meager. The child had nothing to eat at all.
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4
1
April 30, 2023
The breakfast food is disgusting!! The staff is not friendly!!! I don't advise anyone!!
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3
1
April 25, 2023
I do not recommend this hotel. The rooms are tired. There is actually no cleaning.
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1