We have planned the tasks for the employees well. The queue is formed according to needs and is called for an appointment in the same way. Therefore, upon arrival, I recommend asking who is the deadline for submitting an application, for example. Birth and death certificates are given without waiting in line, but it is better to ask who is the last one, because there may be a lot of people willing on a particular day.
Well done girls, they found all the necessary information at my request and promptly sent it to me in Voronezh, called them, polite and tactful! Thanks to them