That's great! There is something to compare it with, I moved and lived a lot in different districts of Minsk. Despite the fact that there were 10 minutes left before closing, they accepted all my documents, calmly and politely told me everything. I express my gratitude to the team, thank you very much for your professionalism!
Everything was done clearly, quickly, and treated with understanding. No red tape. Yes, there are queues, but where there are none. The specialists are friendly, in their place. Thanks for the work.
Completely clueless customer service. You can stand in line for 20-30 minutes and so on 2-3 times. And not to get a proper consultation. It is written on the Internet that you do not need a birth certificate to exchange a Belarusian passport. But here it is necessary. That's how you go, back and forth. About the location of the center, a separate topic. Somewhere in the yards, the parking lot is small, there is nowhere to put the car. In short, everything is for the people...