For the European capital of the 21st century, the building looks frankly collective farm inside and out. The administration would do well to make repairs. But very good staff, friendly, they will explain everything that is necessary, if necessary, they can also dictate.
It's rude to report a break. The waiting time, as elsewhere in the RSC, has never been fast. Well, talking to people could be a little more friendly. Still, they do not communicate with technology From 3 windows, one works
Undoubtedly, the attitude towards the client has become with a human face, which is good news. Everything was explained, shown and told, I was pleasantly surprised, but the open and non-accepting window reminded me of old times ;)