Great hotel, the rooms are clean and cozy. Service at the reception, in the bar, in the restaurant for 5 c+. The menu is excellent, the food is delicious. The only and huge disadvantage is the very soft mattresses on the bed. You wake up in the morning feeling exhausted (( I give 4 stars only for mattresses. Otherwise, it's a very cool idea and execution.
Executive class, the room is slightly larger than in ordinary hotels. There is a separate plus for having a bath. There are 4 types of breakfasts, very tasty and varied. Parking is large. But... After 22-00, they do not accept payment by card, they have to look for a reception employee. The price per room is high for the services provided
A great, popular hotel. The city center has a beautiful view of the embankment. The room rate includes a gym and a swimming pool. Delicious breakfasts to choose from. There is almost always water. One of the wishes: there is not enough refrigerator in the rooms and full board.
A nice hotel, very clean, modern, at a time like this, it's a wonderful place. Thanks for the service and the level! The rooms are also very bright, clean and with lots of things for convenience) Insanely delicious food, from breakfast to dinner!
My job involves visiting different cities and staying at the Ramada hotel turned out to be on the same level!!!
Starting from the reception, a positive opinion was formed and it was preserved from the moment of departure. Cleanliness in the room, sound insulation in the room, a variety of menus.
I will definitely return to the Ramada Hotel on my next visit to Donetsk. Many thanks to the hotel administration and staff for the service!!!
Great hotel! Cleanliness in the rooms. Fresh bed and towels. Reasonable price for the rooms. Helpful and courteous staff. Walking distance from the center, next to the embankment.
I have been to the Ramada hotels many times, and now this hotel has been renamed Atlas, but it is just as cozy) in the realities of Donetsk, with the lack of water (even cold) in the apartments, there are no problems in the hotel) there are shops near the hotel, the hotel is located in a part of the city where there are enough cafes and restaurants. For me, a huge advantage in the location of the hotel is the presence of a pedestrian boulevard and a park on the river embankment — I love running and jogging was as pleasant as possible. The park has outdoor exercise equipment, horizontal bars and bars) the hotel also has a swimming pool and a gym) the restaurant, respectively, is also in the hotel, but this time I did not I went) the rooms are bright, the cleaning is regular and of high quality. The room has a kettle, tea, coffee, sugar and cups. I definitely recommend this hotel.
I have stayed in many hotels in Donetsk. I can say that the Ramada (now called Atlas) is the best of them.
Very comfortable rooms, excellent restaurant and affordable cost of living.
From now on, I'll only stop there.
We stayed for 3 nights. It can be seen that it was once a very good hotel. Polite staff. We arrived at 23:00, and we were checked in. The room is clean, there is everything for convenience. Kettle, bottled water. According to the standard. Upon request, the room is cleaned and the linen is changed. There are interruptions in the water supply in the city, but in the 3 days that we lived there, there were no problems. There are three 5-liter bottles and a bucket of water in the toilet.
Breakfast is available in the restaurant for an additional fee. I liked the kitchen.
I am very glad that I chose this place to stop in Donetsk.
The hotel is located in the city center. Nice large parking is free. The reception is open from 8 a.m. to 8 p.m. Our colleagues from Donetsk booked us, but I couldn't reach them myself. The room is expensive - almost 7 thousand, breakfast is included. The room itself is cozy, the furniture is brand new, the renovation is fresh, the Windows are panoramic. There is no refrigerator. There is a kettle, a safe, a hairdryer, and a TV. Cleaning is not done every day, and shower supplies are not replenished. An ironing board and iron are brought to the room upon request. They carry it for a long time. Both the board and the iron with carbon deposits are dirty.
Early breakfasts (from 7 o'clock), you need to choose from 4 complexes. The food is delicious , and you need to pay extra for coffee .
The most disgusting hotel service I've encountered, considering that I've visited 87 regions of Russia out of 89 onshore. Firstly, I was able to achieve the current room cleaning only after 3 days of stay, after several reminders. They told me that there were not enough maids and therefore I would have to live in an unmade room. Secondly, the disgusting breakfasts, which do not even include coffee, it is only for an additional fee. But the "cherry on the cake" is an absolute rudeness at the reception. Not only is there no one there from 20:00 to 08:00, but when there is an employee there, this does not change the case. Since I have to leave at 05:00 in the morning, when the employee is not there, I asked in advance to make accounting documents. In response, they "explained" to me in an ultimatum form that the ticket office closes at 19:00 and only after that I can receive the documents. I arrived at 19:15 and, again in an ultimatum, they told me to come by 20:00, because the employee was busy and he had no time to do it. That is, I have to adjust my schedule to the whim of the employee at the reception. I would like to note that the issuance of closing documents is mandatory under Russian law, but apparently this hotel does not know about it. To summarize my rather emotional review, I want to say that I myself never intend to stay in this hotel again, so to speak, and I do not advise anyone to do so.
The coolest hotel in Donetsk! There is always water. The bomba restaurant! There is a swimming pool and a fitness club. The view of the embankment is awesome!
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Станислав Попов
Level 11 Local Expert
March 13
Hello. I liked the rooms. I took the standard. The rooms are freely available, but it is better to book. Parking is above ground (free of charge), including for electric vehicles, and underground (inexpensive).
Clear. Heat. Good chemistry in the shower. I liked the renovation - it's very modern. In the kitchen: service class. The menu didn't seem clear to me (I'm a zoologist). A buffet with a large selection of dishes.
The gym is available 24 hours. Customer service is very important to me
A good hotel, even the simplest rooms are very comfortable, everything is there.
There is water, sometimes you need to wait a little.
The disadvantages are very monotonous breakfasts.
It was in 2018. Great. The hotel itself, the restaurant. Staff. Thanks to the staff of the Ramada Hotel... Happy New Year and Peace to you and your family on your land!!!!
Nice , most importantly clean , cozy , the room reservation included a visit to the pool, delicious in the restaurant, and service at the level!!!we will come and stay only at this hotel!Thank you very much for being clean 👌
For this money, you can clean more often and better, and most importantly, which is strange, coffee at breakfast in the morning for a fee).
Not that I feel sorry for 160 rubles, but just the fact itself. I haven't seen anything like this in 46 years of wandering and 50+ countries)
I really liked the hotel. Convenient location. The hotel is clean and tidy. Polite staff. High class of service. The school is visible. The hotel has a restaurant and a bar. An exquisite menu. There is everything. From borscht with pampushki to seafood dishes. I was pleasantly surprised when I found a salad with sardines on the menu. I ate such a delicious one only from the Greeks.
Well, I do not know who writes extremely positive reviews.
I booked two rooms on the hotel's website a month before check-in (I took screenshots - two separate booking rooms).
At the time of check-in, it turned out that supposedly only one room was booked and they could offer the second one only increased comfort - I will not even draw a conclusion about the purpose of such manipulations.
In addition, at the time of check-in, the reception was not working - no one warned about this either. It was about 22:30 when the security met us and said that we had to pay for the rooms either in cash or leave our passports as a deposit, because the reception is open only from 08:00 to 20:00 (yes, yes, if you need an iron and ironing board, then it will be available only from 08:0000, as well as other similar services). There is no ATM in the hotel and in fact I had to leave the document to it is unclear to whom.
To be honest, even in the polar settlements there is no such disgrace.
There is not a single hook in the bathroom in the superior room, and the mini-refrigerator does not work at all - the reception said that this is "not a refrigerator, but a mini-bar, it should not freeze" - OK, but even it does not create the required 2-8 degrees, in fact it is just a box in the form of a mini- the refrigerator. Oh, the mini-bar.
A small household hair dryer, there are no problems with water.
During the three days of stay, cleaning was not carried out even once. It is difficult to assess the quality of service, since the policy of the hotel owners is clearly unclear: asking the staff why all of the above exists is stupid.
The restaurant is not bad, the level of cuisine is average. Although it's a bit expensive for the provided one.
There was a desire on the last day to go to the manager regarding the reservation and the situation "you have a reservation for one room, but we can only provide increased comfort," but there was no time for this.
Bottom line: what is stated on the site is missing, there are no 4 stars in sight. It should be borne in mind that the service is very peculiar, you can forget about goodwill.
Donetsk is my favorite city. I spent the night in a hotel here for the first time. They recommended this one. I liked it very much. Solid, clean, downtown, inexpensive. Just fire , I advise you
The service leaves much to be desired, the room is not cleaned until you kick and that's bad. Breakfasts leave much to be desired, especially the trick of paying for drinks separately, greed will ruin you. Well, the reception is open only from 8 to 20, for the declared level there is a complete discrepancy.
I've stopped several times, I've had everything I need, and I've had water almost every day since I was 23. The room must be booked strongly in advance, day to day - no chance.
Well, what can I say...This is probably the most decent hotel in the city in the current conditions. And this is an undoubted plus. Wi-Fi is working quite stably. Almost the very center. Both cold and hot water was present on the 8th floor, although the pressure was so-so. The elevator is functioning. Of the disadvantages, there was no cleaning during the three days of stay..the trash can overflowed. Water and soapy and dusty supplies were also not replenished. I didn't dare take breakfast..Well, the price tag is too high for everything in the city...
The hotel is at the highest level, the service is excellent, the breakfasts suit all tastes, one thing is that the information at the reception did not arrive in a timely manner
Nice hotel, within walking distance from the center and from the waterfront. There is a stable Internet connection. A fitness room and a decent level swimming pool. If they had opened earlier and closed later, it would have been great.
Very clean, nice rooms. The weak point is the reception-it takes a very long time to serve, both upon check-in and check-out. Problems with water. Rooms are not cleaned daily.
A great place to relax, I often go on a business trip, the choice is obvious Ramada Donetsk, polite staff,good rooms, good breakfasts, the restaurant has a separate smoking area!
It 's a terrible hotel , and the bald , angry guard doesn 't know how to communicate with people at all !!! There are a lot of rooms available, but if you haven't booked them, they don't provide rooms, it's better if the room is empty for a day, the main thing is not to go to a meeting for guests! Terrible !!!
I really, really liked the hotel. We were in it in October 2024. Against the background of a half-empty and half-abandoned city, it looks like an oasis of cleanliness and comfort.
The prices will pleasantly surprise you.
Nice hotel. I liked everything. There is a restaurant. It is located almost in the center. There is a river nearby. A clean room, everything works. Sometimes there is a problem with water, but given the martial law and disruptions throughout the city, it is not critical.
Make a buffet breakfast.
And why, with the current coffee-for-money system?)
It's not that I feel sorry for 150 rubles, no problem. But in general it is not correct! There should be coffee in the morning!
Nice hotel, air conditioning in the room, kettle +tea set, mini safe. On June 24, there was no refrigerator in the room. The building has a restaurant and a fitness center. It is located near the embankment, you can walk
It's not a Ramada anymore, but on the whole it's not bad, although it's very worn. The rooms are small, the sound insulation is not the best - you can hear the street traffic, but the view from the window fixes everything. The restaurant is an important plus
Excellent, regardless of circumstances and events, the service is excellent, the staff is polite and responsive. Breakfast - a choice of 4-5 options, drinks for a fee.
A Chic Hotel Business Establishment!
The staff is polite, well-trained, friendly, and all in starched beautiful uniforms.
The hotel rooms are bright, cozy, spacious, and clean. They are equipped with everything necessary for travelers, shampoos, slippers, bathrobes, and even a safe.
The breakfast is very tasty, hearty, and healthy.
The cuisine is very diverse and able to satisfy any gourmet!
I recommend it!
Everything is fine, a good hotel. There is a slight annoyance that in the current political situation there is no water in the tap in the morning. But it's not the hotel's fault.
For the current times, an excellent hotel in Donetsk. Of course, it is already tired, but at least it resembles a standard grid.
A huge plus is a restroom on the 3rd floor with a veranda.
Of the minuses, it closes at 22, well, for some reason there is no person at the reception around the clock.
The hotel is very harmonious both outside and inside. Convenient location. The windows of the front rooms offer stunningly beautiful views of sunsets and sunrises, against the background of the embankment. I would like to wish you success and prosperity, as well as more
kind and generous guests. I recommend.
The hotel is located near the center and the river.
The staff is polite. Check-in is fast. The room is small and clean. Everything you need is present. Towels, slippers, tea, coffee, kettle.
We left early. The restaurant provided lunch boxes. The impression of the hotel is very good.
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yulya larina
Level 7 Local Expert
February 15
The restaurant is delicious
We stopped 10 times just because there's nowhere else in this city.
Cleaning suffered 8 times, this time I just finished it off, there was hair left in the bathroom drain ;) Before that, the room was just poorly cleaned, hair in the bedding, hair in the bathroom
Several times you need to ask for a second set of towels and accessories.
Half of the channels on the TV are not working
The toilet button is stuck in some of the rooms.
In general, it's OK for Donetsk, but for 6k I want to get at least a clean room.
There was a situation where the maid just looked into the room herself in the morning, I think this is unacceptable🥰