Not a bad hotel. The room is clean. But there were moments with the settlement, of course. At first, they gave the wrong key, and the number turns out to be the wrong one. There were two of us, and the room was ready for only one. They asked to clean the room, only the bar dishes were taken away. Well, they say you clean the bed yourself and take out the garbage yourself. Spa is a separate topic. Breakfast, well, it 's not bad
In general, the hotel is normal. But... we moved into a room that overlooks the courtyard, next to the hotel chiller. The window cannot be opened, there is a hum and noise, even with the window closed.
A comfortable hotel with good fitness equipment, a sauna and a small swimming pool. In this sense, it is a great place to stay on a business trip. The restaurant is expensive and tasteless (( the only minus and surprise. But you can eat nearby or order...
The service is excellent, the cleanliness and comfort in the room, the breakfast is delicious. The only thing in the room was cool, but for me it's even a plus than a minus
The smell in the room (presumably old pipes), rented a room with a kitchen (apartment), there was a kitchen set, there was nothing else, namely crackers, plates, pots, pans, spoons, forks, etc.
There is only one bed in the apartment of 50 sq.m., this is not enough for a family of three people, they brought a cot bed for an additional fee.the board, it is not possible to sleep on it, it is very hard and small
Everything is cool. But the breakfasts are boring, and the newest thing is that the air conditioner doesn't work. In May, it's a pleasure without a conditioner) and the air conditioners do not work in the entire hotel. So check in to see if the air conditioners have been repaired. In general, it's not even bad.
Perhaps my first review where I am satisfied with absolutely everything. Breakfast for me is scrambled eggs and cowhide with milk. There are a lot of things besides that. There is a 24-hour gym, sauna and swimming pool. The room is very clean, the TV is super, there is a smart phone. The guest is just right.
Large rooms, white bed linen, soft towels, cleanliness, comfort, buffet, polite and qualified staff. Excellent level! If I'm in Nur Sultan, I'll use it again
Clean room, delicious breakfast, reasonable price. It is located in the city center
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Anonymous review
May 23, 2022
I stopped by for a day. I stay at this hotel almost every week. I wanted to extend my stay, but they refused me. At the same time, they packed my things in the room without me and left me without a place to stay. It is especially unpleasant that I am a member of the club. But I was told that there is a high demand for rooms now and they cannot extend my stay or provide me with another room. They just kicked me out and didn't even apologize.
Never check into room 319, there are kitchen hoods under the windows! We were not warned about this.
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2
cleaning-k1 c.
Level 5 Local Expert
November 10, 2022
1. The water temperature jumps in room 207. And every minute. Or more often. My daughter is washing for 5 years. I run to the roar - I was scalded. I set up the shower, give it to her - she screams again! Dad, it's hot! The horror!
It's unpleasant for us, and I'm asking the plumber. I came and drank some water:
- So this pressure is weak! The neighbor turned on the cold one, and he'll cheat you.
- I'm surprised, but I agree (well, don't move out).
I come to the shower at 2:30 a.m. - the same story. So it's not a neighbor!
In the morning I tell the girl at the reception. But she:
- Oh, yes, this is so in our whole city...
- ?!
I understand myself, of course, that he is lying. And it is doubly unpleasant from this.
2. We come to the gym with our daughter. The coach (actually the overseer): "You can't come here until you're 13." And he didn't let me in. Damn, guys, why do you need your gym then?
3. The general impression of some kind of disorder, untidiness, thoughtlessness. It's like the director isn't at the hotel.
- the water temperature in the room is jumping
- it's really cold in the pool
- at night you get up to go to the toilet - you want a dim light, but it's super bright
- the bedside lamps are broken
- there is a toilet thermostat, but it is broken
I still have it, but I'm tired of writing.
In short, I do not recommend((
Exception: the steam room is good, the food is delicious, the maids are cool and polite