"Thank you very much" to Yandex drivers and support staff, and of course to the HR manager who hired them. A thing fell out in a taxi, while the driver was driving, violating traffic rules, I noticed when I checked the availability of a house. The driver could not be contacted, the call was reset. The support service kindly promised to sort everything out as soon as possible and no one received an answer, even considering that I promised to reimburse all the costs of returning the item. Well, in general, like all users, I think they definitely noticed the negativity and bad manners of some drivers: early waiting for a taxi, stopping at a wrong point, loud music while driving, talking on the phone, their lack of change on orders and aggression and time spent on what so that you change money despite that you're late and so on. The only thing that saves is the fact that the ratio of such employees is 60/40 in favor of good employees. I am silent about the nuances with orders and so on. I hope that at least with the feedback they learn to at least fix and solve problems and not just not answer questions.
Yesterday I ordered a taxi at 21:06
White Volkswagen 4764HK-7
Many thanks to the taxi driver for his tact, courtesy and for additional help in lifting things to the 4th floor🥰
And many thanks to the dispatcher🥰
The driver does not stop it is clear where the geolocation is going, you have to wait for him also and have to pay for waiting for him and running around looking for him. With a child seat, the trouble is generally 4 times they did not find it , for the fifth time they finally found it after 40 minutes of waiting , but the time is still 20 minutes of waiting , and the price is 3 times higher