Qazaq Auyl Eco Hotel
Directions
Medeu Sports Complex
790 m
32 reviews
August 28
Very nice rooms and a good location. The rest leaves much to be desired. Like the others, we were able to evaluate the "service"…. The staff here is very inattentive to the guests. To begin with, I was not given my passport at registration. It's good that I checked before I left… And I found out that there was no passport. None of the girls deigned to call and say that they had my passport. It's good that I saw this when I left, and not at the airport. Next, the restaurant. Which should work until 22, and closed at 21:30 ... it's good that after reading the reviews, we took food with us. Breakfast is a sadness. They bring it to you cooled down in some boxes. That's half the trouble. In the evening, when the menu was filled out, I clarified that the porridge should be cooked on water, that no milk should be added. Naturally, the porridge was on milk and the fruits were in yogurt.... I don't even know what to call it, if not a disregard for people. It was also indicated that porridge with berries and a banana. There were no berries or bananas in the porridge. When they decided to make coffee, it turned out that there were no mugs. We waited for the mugs to arrive. As a result, I brought two different mugs, I have not seen this before. Water was left for two 2 bottles of 0.5, one with gas, one without… We don't drink gas, so in fact we had one bottle of water for two. And for tea, and for a "drink".... Well, it's just a shame in a hotel for such a price. Considering that before that we stayed at the Ritz for only $150 more, but it's just heaven and earth… Well, houses with a view of the Parking lot, I attach a photo.... You open the curtains, and you have a parking lot and everyone can see you, because the windows are not darkened.... And as a result, you sit with the windows closed... in a house that is reserved for the sake of the view…
See original · Русский
September 9
And so, let's start with the pros.
The location of the hotel, individual houses and a view from the window.
That's where the advantages end.
Since we have something to compare it with, last year we rested in Tenir, we compare it.
There is practically no service, breakfast and food delivery from the restaurant, by the way, for money (to carry food 100 meters, the restaurant is located on the territory of the hotel. The cost of the service is 5 thousand tenge), it does not count.
We arrived, the young man at the reception gave us room cards, offered to choose tomorrow, but did not warn that we could choose only one position for each, as a result, the young man only with porridge, and I with a croissant, but about breakfast later. Next, saying go to the houses, I'm catching up with you, I'm gone. We found the house ourselves, we also figured out the sauna ourselves, no one explained anything to us, but we should have.
There is a meager mini-bar, 2 bottles of water (1 with gas, the other without) for 2 guests and to drink coffee/tea. I was also upset by the lack of a table, I had to eat on the bedside table.
There is a separate story with the restaurant on site. It's cute, national, but very crowded. The hostess offered to wait about half an hour, but we decided to take the food with us, which turned out to be a failure too: there were no available waiters. That's why we had to contact the hotel staff and their "room service", the service includes ordering food and delivering it to the room, the cost is 5 thousand rubles. We could have kept a couple of tables for hotel guests, since the restaurant and the hotel are located on the same territory.
About breakfast. They brought us one croissant with salmon and avocado, in which the salmon was cut with a laser, so that it was impossible to feel it, and the avocado turned out to be some kind of sauce, rarely smeared on the croissant itself. There were no berries in the porridge with bananas and berries, but there was a fruit salad, the porridge, by the way, was also cold. Breakfast had to be heated in the sauna.
In general, the place is good if you refine it, but I advise you to visit the Tenir. There to you
See original · Русский
February 2
The rooms are super, everything is new and stylish!!! The views are divine , the service is super !!! There is a problem with breakfast, breakfast in the room. The breakfast is delicious, it 's not convenient to eat in the room, but overall it 's a credit !!!
See original · Русский