Qatar Airways Operations Centre
14 reviews
November 4, 2022
Three stars for a brand new plane. All. We flew as a family to Dubai with a transfer in Doha, took tickets six months in advance, the connection was supposed to be 2 hours in Doha and departures at normal, not night time. As a result, two weeks before departure, they sent a letter, changed our flights to the most inconvenient, night flights, with a round trip in Doha for 14 hours!!!!! We lost a day at the hotel because of this. They didn't let you out of the airport in Doha, you had to issue a fan ID card in advance, even if the championship starts in 17 days and you are not fans. In general, they did not see Doha. After a night flight from Moscow, we were tired to death. I had to take a hotel room for 400 euros (4 people) to sleep, in fact, all these "events" with ID and not leaving the airport were calculated for the purchase of rooms. My son forgot expensive headphones on the plane, the room of lost things was never found, they assured me at the information desk that they searched and did not find it, well, well. The process of searching for lost items is absolutely not organized and is not understandable for foreigners. Well, finally, it blows in airplanes so that I had to wear a down jacket. People with weak immune systems, dress warmly for Qatar Airways flights.
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December 24, 2023
SVO - DXB flight on B 787-8 (Dreamliner). The plane is 9 years old. The chair I was sitting on is broken. Before boarding, two flight attendants somehow tore off the jammed back of the chair. The media equipment is old and buggy. There's not much to watch or listen to.
HKT- DXB flight on B 787-9 (Dreamliner). The plane is fresh. The light does not turn on in the toilet after the door is closed. You know what it's like there. The shawarma that I handed out for lunch was very spicy, the salad inedible. When I asked why they didn't warn me that the food was spicy, they shrugged their shoulders.
And they also have a "trick" - to turn off the light in the cabin during the day, like someone is sleeping there)))!
DXB - SVO flight on B 787-8 (Dreamliner). The plane is really old. The paint from the wings has peeled off in places along with the primer, in places numerous traces of smearing and painting over are visible (see photo). Either the operating conditions do not correspond (according to experts), or the aircraft is damaged.
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October 30, 2022
The company has changed the time of the connecting flight. As a result, I had to spend 18 hours at Doha airport instead of 4 hours. At the same time, no compensation was offered. In response to a written request, the staff recommended using the airport's paid services. At the airport, on principle, I tried to get at least a voucher for meals during these 18 hours of waiting. They were sent from one employee to another for a long time, and eventually they were rewarded with $ 8.5. For this amount, you can buy a glass of juice at the Doha airport. Or one 0.5 bottle of water (not enough for two). It should be understood that I would not willingly buy tickets with such a transfer. The purchased ticket was purchased precisely for a short connection, which the company deprived me of. To be fair, the service on the plane itself is good.
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October 23, 2021
There used to be a good airline. Now it's a complete mess! It is impossible to get through. There are simply not enough free lines in the call center. No one answers at all on weekends. If you got through, then their electronic system is not working. Then the flights are postponed so that it becomes more than 10 hours at the junction. Then the airport was changed, but not all people live in Moscow, many connect domestic flights. The company has become worse than low-cost airlines. They preferred the Cathars for a lot of money only due to the short docking time. As a result of the flight postponement, we will sit in Doha with a child for more than 10 hours and all further connections will collapse. The operators on the phones don't really care - we can't help them. Losses are more than $1,500. Next time, the choice will definitely be in favor of other companies! It feels like it's not an international airline that's working, but a pioneer artel... In my company, for such work, everyone would be fired in 24 hours without severance pay!
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January 14, 2022
An absolutely incompetent employee at Zanzibar airport, Ahmed Soliman Latif, and his colleague at Sheremetyevo airport, did not put me on a flight to Moscow, since I am a citizen of another country, but the fact that I have a residence permit, which makes me a resident, they could not understand it, but called the migration service of Russia was refused. They did not give any confirmation of the reason for their refusal.As a result, lost money for tickets, an additional paid hotel before the new flight, in Zanzibar, planes do not fly often in all directions, and a spoiled vacation experience.
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3
August 27, 2021
Great airline! In terms of service and flight safety, it is not inferior to Emirates, but flights are significantly cheaper.
Information for those who register on the site. When CHOOSING A SEAT on an AIRPLANE on flights through Doha Airport, social distance has been introduced on planes departing from Doha Airport.
That's what Qatar's Moscow office explained to me.
Therefore, when registering (for example) Moscow-Doha-Male, all seats are available for the flight to Doha, and from Doha to Male only through one. That is, NO ONE will take these seats! This is for flight safety, otherwise flights from Doha are not allowed. On the return flight, the plane is full from Male (all seats are available), and their Doha to Moscow seats are through one and the plane flies half empty.
But, if you are one family, then you will be allowed to move on board next to your relatives, but book as indicated on the website for free seats through one.
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January 12, 2022
Good airlines, I flew 2 years ago. Hamad is probably 5 times bigger than our Pulkovo and many times more modern. The service in the aircraft shop is at the highest level.
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May 24, 2021
I "flew" to the Maldives in winter with them. We bought tickets, 2 weeks before departure we were informed that there was no departure. They did not have a flight permit and knowing this, they sold tickets. The refund was received only thanks to the bank. It was impossible to get through to Qatar's office. The robot answered the emails. In short, the wall of misunderstanding)
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January 28, 2021
They were removed from the Qatar Lines flight on 01/28/2021 Nairobi-Doha-Islamabad (3 people, a family with a child of 13 years old, flew to Pakistan for competitions). They checked in, checked in their luggage, passport control, they take it off right before boarding: my husband does not have N in the passport number column in the visa. Was someone sent to our places? There is an invitation letter to the tournament, the human factor decides everything! NEVER FLY!!!! If you need to get to your destination on time. Disgusting attitude!!!
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April 16, 2023
One of the best carriers in the world.
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1
December 6, 2021
And since February 2021, we still have not received a refund for the ticket, they say "wait, we don't know anything"
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November 11, 2019
everything is expensive in duty-free and cafes. a disgusting departure hall to Russia, without a toilet with a non-return terminal.
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May 23, 2018
a wonderful airport, you can have a great time waiting for a flight
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December 6, 2019
Very convenient!!!
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