Hello what kind of company is this? the departure change one day earlier and they do not inform about it! and do not help to find another ticket or give the opportunity to fly on this day! in Uzbekistan are there any bodies who could solve such problems or still for rich people there is no law? I called all the numbers in two did not answer 10 times and another one does not exist at all number.
Flight number:HH-571
Data: 06.15.2024
Never buy tickets or fly with this airline!
The worst and least responsible employees gathered in one place!
The ticket was purchased with the OPTIMUM fare, taking into account 23 kg of luggage. During check-in, they did not let you on the flight as if your ticket was without luggage and sent you for an additional baggage charge of 13 thousand rubles for only 20 kg. And the ticket itself costs about 7 thousand rubles!
In another position, they boldly cancel the flight and do not warn anyone about the cancellation of the flight. Did you buy a ticket and pay for it, but they took the money and all their powers end here, no one else is dealing with you!
The flight was canceled and no one was notified. We arrive at the airport and it turns out that we will not be able to leave. We approach the airline representative and there is no one there
, the technical support is not responding
Then they reply that as if nothing had happened: if the flight is cancelled, you can issue a refund!
As a result, they bought a ticket for another urgent flight for 3 times more expensive
I suggest it is better not to buy and not to waste your money and not to be nervous
We flew to Sharm el Sheikh on 15.11.24 and back to Tashkent on 11/22.24. Everything was fine, the food was fresh and delicious. At first I didn't want to take it because of the reviews, but everything went great, they flew out on time, I just didn't notice the disadvantages. I am attaching a photo.