On May 9, at 9:00 a.m., it took 15 minutes. At the first barrier, a very polite and kind Border guard (sorry, I didn't see the name), let the child through with priority. Those who pass the control, if you are not visa runners (there are a lot of foreigners hanging around in a taxi), but citizens of the Republic of Kazakhstan and / or the Russian Federation, then ask the service how to pass the control faster, then there are a lot of visa runners. Thanks and good luck to the shift that worked at this time, everything is clear and fast. It is probably worth doing a special turn for technicians so that tourists do not suffer.

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СергейНиколаевич Б.

Level 4 Local Expert

If the passing passports of the Russian Federation and the Republic of Kazakhstan are available, the border crossing is carried out in a separate queue. If you have a passport, the crossing is generally not problematic. The border guards asked about the route, talked with customs about vacation plans and proposed routes. They suggested that travel is free on the toll road immediately after crossing by passenger car, they advised not to violate the speed limit - because the fines in the Republic of Kazakhstan are decent. The return trip was just as fast, they asked for their impressions, wished them a good journey. I am pleased with the professionalism of the employees.

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Tatyana Kozeletskaya

Level 2 Local Expert

This is not a customs office. It's A MESS! There is no order. Not only did the guard on duty at the barrier quarrel with someone, but he was also offended. And I said that I would not miss any cars until the morning. They tried to persuade him to calm down for 4 hours. What gentle customs officers! Somehow we stopped by, and then the situation is a NIGHTMARE! Trucks and cars in one formation (there is no separation as at other customs offices, separate cars, separate trucks). Crowds of people run out of cars to pass the control. And the traffic jams begin! If the driver has passed, but his passengers have not, the running begins. From one window to the other, to make it faster. And it turns out that 2 windows are working and people are running back and forth. And these 2 inspectors in the windows-then you need to go out for a smoke, then go to the toilet.They don't really check cars. There is no connection between the customs officers. Whoever wants to do what he does. With this repair at customs, it's a mess. There are no roads. The worst customs. It is better to drive an extra km in order to pass customs normally than to get into this mess.

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