The service is terrible.
I came to hand over the vacuum cleaner.
1. The point is closed, people have gathered.
I've been waiting for an hour (we've been calling all the phones all this time, they don't answer).
2. I got sick of it, I go to look for an emergency exit, I see the office window, I knocked, the employee WOKE UP at 17:15.
3. I hand over the goods and ask if you can give bonuses for the inconvenience? (there are bonuses for customers).
Why should I?
Maybe I'm sorry for the inconvenience, everything happens?
Well, I'm sorry, goodbye.
Can you give me an act of acceptance of the goods?
I gave you a copy of the contract.
I need an act, not a contract, which I already have.
I'll do it now.
I gave the act yesterday .
So I took the vacuum cleaner from you yesterday and gave it to you yesterday?
That you're bothering me, I have people, and a lot of people have already gathered in two hours.
HAVE PLEASANT DREAMS!!!
There is an unfriendly staff, and I ask the management to conduct a preventive conversation. In particular, we are talking about the store at 58 Matusevich Street and the girl operator at the store on Gursky Street. Moreover, I called several times to check the availability of a vacuum cleaner, but no one answered the phone. They didn't call back for an hour. I had to go myself and find out. The website is working strangely. It says that the equipment is available, but it is no longer in the store.
A huge selection of construction tools for rental.But what I would like to advise is to diversify the choice of consumables for the tool (diamond discs, drills, etc.)
Very pleasant staff) they will prompt and tell you) a huge selection of equipment for all kinds of purposes, pleasant prices) I will contact you again))!
More expensive than the competition. You need to look at what they give you. For example, I took a stroborez with a vacuum cleaner, but the vacuum cleaner turned out to be "weak" and the nozzle constantly flew off... They take a deposit for the return of a clean instrument, competitors do not have such a thing... Plus, they work on weekends and late, there seems to be a choice of tools.
There are a lot of tools, conditions and prices are quite acceptable. But there are shoals with the booking of the instrument. Namely, at the point on Belgradskaya. I called in the morning from work (about 10.30) and clarified the availability, asked to book for 15.30. They said no problem, everything is there, the reservation was made-we are waiting. I arrived, as agreed, by 15.30. I said I called, booked such an instrument. The girl says, yes, I remember. He looks at the stand with the tool, there is no one there, went to the back room (or to the xs warehouse) - there is also no one. I say no, but what about the reservation? I don't know, he says, maybe they took it away or maybe they didn't. They didn't even apologize for the jamb!!!
I had to go to Zakharova, I took everything there successfully and without any problems. Everything was explained / told)
I work not far from Zakharov, I live near Belgradskaya. I thought I'd go home and drop by Belgradskaya, it would be more convenient to return on Sunday. But I had to cut circles, it's a shame
Polite, friendly staff. The choice of goods for rent seemed small, maybe I came in at the wrong time)) I took a dryer, the price is excellent for a week, for 1-2 days it is expensive
The staff is a friendly simple man)
He told me everything, showed me how to use it (I took a branch shredder), offered help with loading.
Simply put, the whole process (took, used and returned) went fine.
Great rental. There is almost everything. The prices are not expensive. Everything is fine. The staff is helpful, they will tell you everything. There are no queues. I recommend. I like everything
The rental is located in different locations of the city, you can choose the one closest to your place of residence. The prices are acceptable, the staff working with the equipment will show and explain everything, there is a reservation, you need to call and check availability in advance!
See original · Русский
Show business's response
А
А
Level 7 Local Expert
November 18, 2024
There are a lot of things in this rental, I was looking for roller walkers, I did not pick up what I needed, in the future I will contact the Petrovich network. The range is extensive, the prices are reasonable.
They said on the phone that there are two eccentric polishing machines available for the car body. I've planned a day off. When I arrived, it turned out they didn't have them and never had them. They were misled. I lost my day off.
Normal rental, the girls work quickly, they do not find fault with the return, (dust, etc.). The only entrance is not very good, it is difficult to park in the evening. Prices are slightly higher than the city average
Excellent rental, took a wireless grinder, the administrator was extremely polite and friendly,
waited a long time when he gave it back, they said that the system was buggy when handing over...
Good rental. And most importantly, there is a huge selection of goods and there is delivery! I took a vacuum cleaner for furniture. It's not bad, though it was a little worn out. But I coped with my task! The next in line is a steam glass cleaner)
There are a lot of goods, but the workers do not know the assortment well, they had to make themselves look for information until the girl came out of the back room, but she did not fully know the goods.
A large assortment, everything is neat and polite. Build.the instruments are in good condition, which is not found everywhere at the box office.
See original · Русский
1
Show business's response
Анастасия К.
Level 5 Local Expert
August 5, 2024
It is impossible to get through. I tried to call for 2 hours, I also left a callback request - nothing. They don't pick up the phone, they don't call back themselves.
A great place, the equipment is in good condition, the staff is competent, extend the lease period, deliver the goods or consult - you get services without problems, thank you so much for your care!
We stood in line with a young man while we were processing goods for another person. A very rude girl is working. She talked to the client as if he owed her something. I answered questions about the rental with such irritation that we all just dropped out there. When I asked if the right product was available, again there was an answer with such irritation, I could not stand it and made a remark to her that it was possible to talk more simply and not be so rude. I understand everything, situations are different, tired, did not eat, someone got mad, some personal problems, etc. but if you work with people, be kind, consult correctly, do not vent your dissatisfaction on people who came to you to get a service, and if you hate people so much, so What are you doing at this job? As a result, we went to another place and rented what we needed and it was cheaper, and the woman who served us was very pleasant.