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+375 29 201-53-55
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Business hours
Closed until 10:00
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Vulica Karpovicha
250 m
9 reviews
May 7
I asked this institution to make me a bouquet for the wedding, 2 months before the celebration, on the evening before the wedding they wrote that everything was fine, the flowers were ready, 45 minutes the next day before the groom was supposed to pick up the bouquet, they write to me that my flowers were not drunk and send me a photo of what I did not ask for. And they're trying to make it sound like it's okay. I had to run to look for flowers that were missing from another delivery, I'm doing this for a second on my wedding day when I have a lot of other worries!!! in the end, they found it, brought it to them, and I had to ask for a discount myself for the fact that I had already spent the extra money. By the way, no one returned anything to me, and they ignore the messages altogether! they made me a terrible bouquet, although I asked for a completely different one, it was terribly fixed, as a result, the bouquet broke almost immediately!!!! I wrote about it, they just didn't answer me!!!!! I'm sorry, nothing!!!! It's a disgrace!!! you ruined my bouquet for the wedding and behaved like pigs, I will definitely tell everyone this in Gomel, I have already passed it on to the makeup artist and hair stylist, by the way, they recognized you, apparently the owner's name is Natasha, they said they would tell everyone. You're a shame!! I saved all my correspondence
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March 28
The worst delivery and service I've ever seen. I made an order for 2 compositions on March 5 via Instagram, we agreed on delivery from 8-11 a.m., the cost was 240 rubles. On March 8, my mother did not receive the flowers, after 15 we went to their salon to sort it out, wrote a refund application. On March 28, there is no money on the calendar, the lady continues to feed breakfast, her mother is sick, or she paid taxes with other people's money. On Monday, we will deliver complaints to all possible authorities, the IMNS, the Department of Commerce, and the Department for Consumer Protection, as we no longer have the strength to communicate.
See original · Русский
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May 23
It's a disgusting service. I don't recommend it to anyone. I ordered a wedding bouquet in a month and a half, choosing a bouquet from the ones they offered, also specifying the delivery time by 10:00. I made the prepayment and the full payment in advance. On the wedding day at 10:30, the groom wrote that nothing had arrived - I am writing to them asking why it took so long, their answer is that they have a lot of deliveries in the morning. Then why not warn me that there is a possibility of a delay in delivery, I would have come myself? Well, by 10:40 the bouquet was delivered (being 40 minutes late on the wedding day is trash). But what they brought is a horror. For some reason, they added eucalyptus greens, which were not present at the referent, when asked why they did it, they said that the florist wanted the best. So maybe it's worth discussing if you're making changes??? And send a photo of the bouquet before shipping? The boutonniere was covered in glue, it was even a shame to hang it. On the day of the wedding, why did you call the groom at 19:30?! I refused the bouquet and asked for a refund, they told me to come and apply for a refund. Upon arrival, they didn't even say a single word of apology, as if everything was as it should be. Disgusting service. If someone is lucky with timely delivery and the quality of the bouquet, I envy you. Let no one set you up on your wedding day like this flower.
See original · Русский