On February 14, 2025, we contacted Prosushi Sushi delivery, placed an order at 13:00, the administrator called back and agreed on delivery from 20:00 to 20:30. At 20:30, the administrator contacted us and announced that the courier would be late in 15 minutes. And then the silence began, after an hour of waiting, we contacted the operator's call center. Wait for the administrator to contact you in two minutes. And again, silence, they called the call center four times and all the time shifting responsibility, it's not us, it's not me. I managed to talk to the administrator Irina Vasilyevna Kosharina closer to 23.00, one of whom said sorry, you will get a discount on the next order (how could you say that after three hours of waiting), the same story is not us, it's the courier. It seems that the work is not of one company, but of three different companies (the first is a call center, the second is administrators, and the third is a delivery service).And the funny thing is, Dmitry Kopach, the head of the delivery service, calls us at 23.40 and says that he is bringing us sushi because the courier's car broke down. For three hours, no one called or thought about the client. To be honest, I've never seen such a disgusting attitude towards clients. There is no team at work. The party was ruined and unfortunately they went to bed hungry.
Everything was very tasty and beautiful. We did it at the right time, as previously agreed. Ordered with a girl on March 8th. We liked everything. I picked up the order myself, as I don't advise anyone to rely on the courier's punctuality during the holidays.
A constant underweight in the rolls .We have repeatedly made comments, there is no reaction.
Delivery is always delayed from 30 minutes to 1 hour.The other day, they didn't even smell fresh tuna, the color of the earth.
Sushi was not finished at all.Dear managers of this institution, I ask you to train all your employees to do their work with dignity and quality, we are not pigs.