The work schedule is convenient for non-working citizens. It is practically impossible for employees to get to the bank after work. They stood for 50 minutes in the evening, were politely expelled, but the issue was not resolved. Saturday and Sunday are days off. It is not possible to book a visit time, since there is a traveling nature of the work. It turns out: you need to take a day off without pay or take time off from work to get to a specialist. It follows from this that the bank is not interested in working, which means paying customers!
I have been a client of this bank for about 12 years. And the attitude towards customers has certainly become worse. I agree with the previous review. Firstly, there is one branch for two cities. Secondly, there are almost no ATMs left in Polotsk. There is no Prior in the city center. To withdraw more than 1000 rubles from other banks is a commission. Well, of course, waiting for about 1 hour or even more when there are almost no people, it's terrible
It's a pity that he's the only one in the whole city. And there are few information kiosks. There are only two of them. I would like more and preferably in the rest of the city. And it's a great bank.
It's just awful. From the best bank in the country, it will "roll down" like that!!! Not only is there one department in two cities, but also one specialist is working. Then the second one really came up. To pick up the card, I stood in line at 1:40🤯. Horror
(I think to refuse service in this bank)
A good bank, courteous staff, everything is competent and quite fast. Of the disadvantages, except that the room is small, but overall it is quite comfortable
One of the disadvantages is a small room, there is no electronic queue !
The advantages are competent staff, it is possible to make an appointment by phone!
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Александр Гацкий
Level 11 Local Expert
December 24, 2019
The service culture, competent consultants are all on top. One disadvantage is the small room.