I was in this "wonderful" place today. The fact that there is a queue and one working specialist (then the second one connected) This is the norm.
I needed an account statement and a balance for the embassy to get a visa.At 9.00, I replenished my card through the information kiosk, I got to a specialist at the department at 10.10, the entire amount was displayed in my application.
I told the specialist that I needed such and such a certificate for the embassy. He said OK and gave me a certificate, only the balance there was 200 rubles, that is, the money that I put in more than an hour ago is not yet displayed in their system.
I have one simple question for the "specialist":why do you make me a certificate for the embassy with such a balance and ask me to pay for it before I saw this certificate?!!
Do you really think that I need a certificate for a visa with a balance of 200 rubles?
Minuses:
The absence of a cash register, the absence of nearby branches with cash desks, the ATM freezes for a few minutes after each operation, the absence of euros and dollars at the ATM, only negative emotions, in this branch you can only take a loan))))
Positive:
Nice staff who just politely shrugs their shoulders, because they themselves are shocked by the system of this bank. We spent almost an hour in the bank and did not receive the desired service :(
It's a pity, we will transfer accounts to other banks!
It's a good branch, but the cash register has been removed:(
I rent a ball at the checkout, but it suits everyone. The staff are nice, friendly, and well-helped to connect more profitable service packages