It's a very inconvenient location if you're standing in line - you're standing in the aisle. Not the most pleasant bank employee, no customer orientation. I needed to open an account and a card, they opened it, but they didn't explain anything about how and what works (cards, service packages, etc.). As a result, it turned out that the card did not meet my requests (which were announced to the employee), I had to go to another branch.
I only put 3, because I stopped by 3 times and the department didn't work all the times. Either technical issues or something else. I'm definitely not going to waste time and choose a point further away than to drive around in a car to go to another one.
I came to close the account, I didn't have much time, there were 3 people in front of me, I stood in line for half an hour, I don't know how long it was, but it seemed to me an eternity. I was served quickly and without any questions
The cashier gave out a crumpled and worn bill, and when asked to change it, she said in a rude tone: Girl, what don't you like?
This is the first time I've seen such rudeness in the banking sector..It's like I've been to a bazaar.
The waiting time is an hour! Standing to change money - an hour! Everything is no better with the ATM, either it is already crowded in the morning, or the queue of 20 people is stable! Why was it necessary to close the point on Dzerzhinsky??? Your ATMs and points of sale are now unable to cope with the word at all
Queues, burying the window in front of your nose for a break, with the second one not working, there is no comfort for those waiting to see a specialist - standing near the cash registers in the aisle of a hypermarket for 15-30 minutes is such a thing... Customer focus is at zero. The ATM for depositing funds is very often full and does not accept payments. In short, it's time to put things in order there, everything is running. It's not something that can't be fixed. This is exactly about the relationship to the client.
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Дарья
Level 18 Local Expert
April 18
I connected a package for salary cards. The bank's specialist answered all the questions, and everything was quickly processed through the app. We were ready in a week.
Two cash desks for payments and currency exchange. One for the reception of phys. and legal entities. The staff is friendly, smiling, pleasant. Waiting time during rush hour is about 10-15 minutes
The department is very unsightly. The employee was polite, but very tense. There were technical problems that increased the service time. I wanted to leave as soon as possible.
Do you guys know what customer orientation is? On 17.10.2022, I stood in line for 15 minutes and at 18.59, closing the door half-turn, they report that the branch is closed.
There was no one behind me. It was so difficult to spend 2 minutes and give out a ready-made card, which I managed to say, but apparently already catching up!
And I'll add about the correspondence service - I answer after half a day, or then they ask: your question has been resolved :-)
And if the artificial intelligence system does not recognize your voice, you will not even be able to reissue the application for sending the card to another branch
The consultant is rude, she did not issue a card due to the lack of a fictitious document, she does not answer at all what they ask. In the document that she filled out, she indicated incorrect information.
Marina Yurievna Petko, a specialist in the service of individuals.
Please deal with this employee
The worst department, customer orientation is completely absent. Queues of 7-10 people, service is slow. Today I stood in line for more than 20 minutes, as a result, the doors were closed in front of my nose, since the specialist's work time had come to an end, although I had to pick up my salary card. As long as I don't come, the queues are unbearably long all the time.
The worst department ever. Working hours are exactly when all normal people are at work, they don't work on Monday. Now they have also extended it to 6.30 pm and it has become more or less - before that they worked until 5.
One employee works - the queues are huge all the time, because of this I have not been able to pick up my salary card for 2 months.
Despite the fact that normal banks have been mailing cards for a long time.
It would be better to close it altogether - it's still no use.
Huge queues, incompetent staff, murky schemes for withdrawing money from an account after a week and bypassing a bunch of specialists.Is your life easy and carefree?Do you want problems to feel in good shape?You've come to the right place
Good exchangers, but sometimes with queues of 7-8 people. The female operators work professionally: they are tactful, they perform their work duties quickly. Minus: slightly inflated currency sales rates.
Plus: there are two windows for accepting and issuing currency. There is also a lending customer service department adjacent to it. Employees always follow the dress code.
It's time to think about automation! For example, the delivery of cards home! And take most of the features online! There are always queues and one employee!
There is a very good branch and an exchange office, but there is no currency at the ATM all the time.
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Alex
Level 12 Local Expert
January 22, 2022
Tin, not separation. The queue.... so the question is, when will the prior get out of the Stone Age and start delivering cards like normal banks in the country? Covid , and they're queuing up. Horror.
It is not a very convenient mode of operation. Neither before work nor after, you won't have time. And Saturday is not a working day. So how do I apply there? I have to go to Titan. And there are a lot of such people there.
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Дмитрий В.
Level 10 Local Expert
May 22, 2023
Did not give consent to data processing + scan the passport without asking