The service is disgusting, one specialist works, it takes 30-40 minutes to serve one person, they don't care at all about customers who sit in line for half a day
I am a client of the bank, I often work there. I like everything mostly, but sometimes the schedule of a single cash register is very inconvenient.
Especially when the information kiosk and ATM go into error, and the operation needs to be performed urgently, there are a lot of people and standing in long queues begins, because at the cash register there are technical breaks, then lunch.
In May 2022, I took it from Priorbank (like a promotion - they gave it for free), I needed it to make purchases from Aliexpress - everything is cheaper. We will make one purchase - I received an SMS message, even though I unsubscribed from SMS messages... But on 08/3/2022, a loan of 4,500 bel. rubles was issued to me and the money was successfully transferred to BNB Bank - 1 together with my 97.26 rubles.The password was not even asked 2. My login was not even needed 3. The keyword was never asked at all. Already from the bank statement (I was sent from the Molodechno investigative committee to the bank for an extract), I find out that on 3.08.2022 at 11.08.22 - they issued a loan with 20% and at 11.38.20 - they transferred money to BNB bank - I did not receive an SMS message - quietly since.... Today I'm going to write an application to the court and a copy to the bank for compensation for moral and material damage. Now think about why the bank distributes its cards for free - after all, there is no system for the safety and security of your personal data in the bank .... it simply does not exist... I put one asterisk - because you can't swear with obscenities...
20.11.2023
I am writing a continuation and a court decision in the Republic of Belarus.
3.8.22 of the year Priorbank issued a FALSE LOAN to me - - at the court on 22.08.2023, the contract was declared invalid, and in the Minsk City Court on 5.10.2023 . (the appeal of the bank was rejected) - the contract was declared invalid and a decision was made to the priorbank bank to pay in my direction the state duty for the courts that I paid in the amount of 370 bel. rubles. But so far, the bank has not paid this amount.?
It's terrible, it's not possible to get through, the answering machine answers. Who doesn't recognize me by my voice (it's just unclear how he can recognize me). It's just a mockery. This useless creature answers all the numbers. It is unclear why the developers are sitting.
Nice people, quality service, everything is just fine! And I would especially like to mention Inna Anatolyevna Stankevich, a very attentive and polite employee of the bank, special thanks to her!
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Show business's response
Диана Мороз
Level 10 Local Expert
October 31, 2022
It's good that there is a terminal that works around the clock. But the department itself is small. The location is convenient, in the shopping center and a large Parking lot
The bank is normal, made a card, a good currency exchange rate.
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Show business's response
Павел Ж.
Level 6 Local Expert
August 5, 2023
It is stuffy in summer, there is no air conditioning
It is difficult to get to an appointment because of the queues, there are always a lot of people
The work schedule is not convenient for visiting
It is not possible to get advice on these phones, they suggest waiting 30 minutes. The same thing happened in the online chat, I waited 41 minutes for a response, and I never received it
The exchange rate is always too high, and even if the queues are small, you will still be waiting for a long time.The service is more expensive than in other banks.Of the advantages, the convenient location, well, that's it.
I don't like. Currency exchange rates are not profitable; there are always questions with a credit card, money cannot be withdrawn from the card, the limit is set in the store to pay. A muddy bank.
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сергей У
Level 18 Local Expert
March 31, 2021
A good bank.There is a popular Shopping Card, currency exchange rates close to the best.It is not convenient for everyone to go up to the 2nd floor