04.07.24 the girl who was closer to the window served (unfortunately, she did not remember her first and last name). She is very pleasant and friendly, she talks sweetly. I was also pleasantly surprised that when you need to provide a new address or a new phone number, you are asked to write it on a piece of paper and give it to a specialist, and not speak out loud with complete separation of strangers. For this, a separate like, so far I have not met this anywhere else
A good bank. Like. I have been a client for a long time, and my whole family, including my children. But lately, something is wrong in this branch. My son lost the card, they ordered a new one. We came to receive a card with passports (the specialist did not say that it was necessary to have a birth certificate with you). I took a discount ticket with an infant (the stroller was on the street). The specialist did not invite us immediately, but called and served the people in front of us. The question is, then what are these coupons for? The specialist talked and talked for 15 minutes, checking our documents. And as a result, she said that you don't have a certificate with you, I can't serve you. Then why did you waste our time? Last time, the children received cards without a certificate. All the information is in my passport. If the child has a passport, then the certificate is not needed. The bank's management, simplify the procedure for obtaining cards for minors. And with this attitude, you will lose customers.
Awful. The customer orientation of the staff is simply absent. The cash registers were removed, and the consultant was removed. There is no one to ask or consult. Constant queues and indifference of managers. And this is despite the fact that there are no other branches from Serebryanka at all.