An excellent bank, I have been using cards for more than 5 years. If you have any questions, I always contact technical support, Telegram, they answer immediately, just.. But when changing the number (to receive SMS), I had to visit a bank branch... To change the phone number to another one, I had to sit in the bank for 1.5 hours. The speed of customer service leaves much to be desired, during this time a queue of 15 people formed, many left immediately. + I would like to mention the employees who are consultants - none of them are consultants. Everyone can walk back and forth around the hall, but to help those who do not know how to use an infokiosk, pay for something "I do not know", "wait, I will clarify now". Why hire such employees?!
The compartment was conveniently made. It's spacious. Queue by numbers. There are cash desks and ATMs nearby. The staff is polite and always tries to help.
I closed my account and card by appointment, because I was from another city. Despite the decent queue, as soon as I took the ticket, my turn fell out after 10 seconds and everything was done in literally 5 minutes. It's just a pity that the account will be automatically closed only after 3 months, otherwise everything is OK.