The Client's problem is not solved.
The bottom line is that I came to get a card at this branch. The work schedule is from 9 to 19. Neither in the SMS sent to me, nor on the website, nor on the bank's signboard, it is indicated that this operation will not be carried out in 15 minutes after closing.
Okay, I accept, I've come to close. On the other hand, you work for clients. By making a work schedule from 9 to 19, provided that the department does not work on weekends, you terribly reduce the client's ability to get to you on time.
The contact center, which should solve the client's problems, also did not solve the problem in any way. I heard the answer that your appeal has been accepted and will be considered for up to 10 days. As a client, I myself suggested other solutions to this situation. At the moment when the contact center employee replied that it costs 10 rubles to pick up the card at another bank, I was upset.
Terrible attitude towards clients, I am dissatisfied with how the client's problems are solved, rather than solved, but unsubscribed
I came to pick up a corporate card that is linked to an individual entrepreneur. The text message says "check the bank's opening hours on the website", lunch is not registered there. I arrived and had to wait for the end of lunch. You need to WARN about this in an SMS or give a specific link to the work of the departments, with the separation of physical / legal entities. I am very unhappy that I was so let down and disoriented. I'm in a hurry, but I have to waste so much time.
Employees of the physics department.the departments did not help in any way and did not even know about the lunch at the colleagues.
The most terrible place! Service - they don't know what it is. Commissions for everything are just a horse! The guys are just mowing the loot, and the customers are just cash cows. They surpassed the Russian Savings Bank in terms of "zastiness"! Although I thought that this was not possible.
p.s. An excellent institution that even moderates its own opinions and does not miss the "negative" ones.
I would like to express my gratitude to the employee Konstantin Dmitrievich for his professionalism and attentive attitude to clients.
Konstantin helped me deal with my financial issues and suggested optimal solutions.
He was ready to answer all my questions and provided excellent service. I recommend Konstantin Dmitrievich as a responsible and competent specialist in the field of banking services.
I have been serving here since 2013, the level of service is getting worse every year!!
I am served as a legal entity, there is little such that the most expensive bank for legal entities and stand in line for an hour to do the job, it was necessary to urgently put money into a checking account, I did not have time before the session
After the renovation, the department was transformed, the workload on specialists decreased due to the installation of additional CASH-IN devices, as well as information kiosks, the room became more spacious and cozy.
Thank you for the comfort in the department!
Because of the po, I had to switch from alpha to prior, very unfortunately. It is in this department that 1-2 operators work, and even to make a card / account statement you need to wait forever for 30 minutes. At least put a bottle of water on! Well, there are a lot of people and few workers, and so every time- in the afternoon in the evening in the morning
I ordered the money, waited a week. I had to take a statement and money. They forgot to make an extract and simply gave out money, offered to put money back into the account to make an extract and wait another week. I asked to call the management, they said they were on vacation.
A curtain.
I applied to make a card ! They said it would be in the mailbox within 5 working days. as a result, I spent 2 hours in the bank in vain to find out that there was no application at all !
It's just a nightmare. There are a lot of people. Very long queues !!!! It's just awful. 2 currency exchange desks. I've been sitting for 30 minutes to change the currency. Don't come here if you want to save your nerves. It's a nightmare
This is one of the largest and most beautiful branches of Priorbank. You won't recognize it after the repair. At the entrance, they will always tell you which ticket to choose, but once you get to a specialist, they will serve you quickly and efficiently. I often have queues during rush hour, but I think this is offset by the quality of service.
Information kiosks sometimes don't work. But the most important disadvantage is the huge queues at the checkout for performing basic procedures. At the same time, there is one cash register.
Near the house. I receive a salary using the Priorbank card. Profitable loans. The service is at the highest level. Convenient location. Near the Kuntsevshchyna metro station.
When visiting good impressions, there is a girl who will tell you where to click what to choose the right ticket, despite the fact that a lot of people, everything moves quickly and the visit time took less than half an hour, I repeat that there were quite a lot of people, if you only need a cash register, then there were no people there, despite the fact that it was evening)
The quality of service has deteriorated significantly. There is one cash register for the entire bank. You have to wait almost an hour just to deposit money. Why did they adopt the mocking innovations that 100 dollars cannot be deposited through an ATM? The bank is closed on Saturday. It used to be much better
Отличное отделение. Приветливый и обходительный персонал. Приходил туда с маленькой дочкой, так и ей там нашлось чем заняться. Целый уголок для детей. Столик разукрашки, вообщем всё что любят дети.
They closed the branch next to the mainland, now they have to travel here. Thursday is 12 o'clock, one cash register is open and a full hall of physics people + a legal entity, I waited for half an hour until the queue reached the cash register.
I have only positive impressions, I always got that there are not many queues. Quickly solved the issues. There are nice guys at the entrance, they also often help
My favorite bank remains even after moving to Minsk from Mozyr
They try to match the best in all departments and they succeed!
Thank you for being there!
A large branch, ATM and information kiosks are available even at night. But there are often long queues.
See original · Русский
Julia
Level 5 Local Expert
January 22
There were only unpleasant impressions after contacting the bank, namely to the "specialist" Shamai Alina Yurievna. The woman did not want to do her job and sent the client to deal with the issue on her own and was extremely unhappy when she still had to do her own job. She showed it with her whole appearance. She did not want to answer questions and did not talk about possible nuances. It did not work out to get full information on opening cards. I hope the management will find out the reason for this behavior and solve the problem.
I sympathize with the clients who will get to this "specialist".
Всегда все на высоте!!! Отличное культурное отношение к клиенту! Раньше была проблема с ATM, не всегда принимал банкомат купюры (видимо переполнялся быстро), теперь все идеально, 5 ⭐️
Нормальное автоматизированное обслуживание. есть приходно-расходная касса. Решение обмена валюты и проведение платежа ( перевода ) заняло 5 минут. Всегда рядом можно найти место для парковки.
приорбанк в своем стиле, все через отделение банка, что не всегда удобно
пришли снять деньги с виртуаьной карты(когда это еще можно было) сказали валюты нет. (май 2023)
При оформлении карты, лицевой счёт не выдали, в интернет кабинете его тоже нет. Пришлось ехать обратно.
Карту взял белкарт , фактически не пользовался ей и эмблема почти стёрлась.
Плюсы, то что всегда приходят смс о каких либо операциях с картой и счётом.
Ужасное отделение по улице Притыцкого 91. Обратившись 4.07.2022 за выпиской с счета я просидела в очереди 1час 50 минут. За это время 4 специалиста обслужили 5 клиентов. При этом два специалиста после обслуживания клиентов минут по 10 сидели в телефонах отправляя милые голосовые сообщения и улыбаясь! И их совсем не забртило, что в очереди сидят люди. Решение моего вопроса заняло 2 минуты с учётом отзыва денег со счета, а времени было потрачено почти 2 часа.
Вопрос не к отделению, а к банку в целом. Для того, чтобы поменять номер телефона, нужно ехать в отделение. Я никак не успеваю до вашего закрытия в 19, по выходным вы не работаете. Как решить проблему? Как платить и получать код?
Ужасная электронная очередь. Зачем ставить буквы в очереди, если кассы обслуживают несколько букв, но ты стоишь и оказываешься в кассе, в которой до тебя обслужили людей, которые позже тебя пришли, но у них другая буква была...извините, но после работы не очень сидеть 50 минут и видеть, как человек, который пришел после тебя, идёт в окно, в которой потом оказываешься ты. Одного человека вообще без номера обслужили, как висел после одного человека так и остался висеть номер, но человек другой зашёл. Я думал нормальный банк, а очередь в поликлинике справедливее организована.
Три звезды только из-за того, что оператор все подсказала и была вежливая.
Огромное спасибо за помощь в оформлении пенсионной карты. Сотрудница узнав ,что мы привели бабушку (87лет), оперативно разобралась в ситуации и организовала обслуживание в максимально короткие сроки. Оформили карту быстро, а главное нет необходимости посещать отделение повторно.
Огромное спасибо!!!
Как ИП обслуживаюсь в этом отделении,персонал на самом высоком уровне,подскажут,помогут.Был во многих отделениях банка,нигде не встречал более лучшего отношения к клиентам.График работы полностью устраивает.
На сайте указано, что работают с юрлицами. По факту, только приём выручки. Уточните но на сайте, но девушке/администратору спасибо за помощь и организацию логистики а другое отделение!
Единтсвенный плюс банка - то что не под санкциями. Все. На почте обслуживание и то быстрее. Попробовал получить карту - просидел 40 минут в очереди, устал и ушел.