Everything was told in detail and politely explained. Maybe I was so lucky, but there was no one else besides me. No queues!) I bought an envelope, filled it out there, at the table and sent it to the addressee in Russia.
they work according to their schedule, arriving at 16:45 you see already dressed employees about to leave , to the question that the working hours are up to 17 hours, the answer is that they will not have time for anything and they have no time, they stole
The ball is round, and an answer will arrive for you with the same attitude