Today, on 30.01.2025, we arrived (!) from Barcelona for an appointment for a certificate of consular registration by appointment, clearly on time.
We clarified the information on the website in advance about the possibility of issuing such a certificate, since we are permanently registered in Barcelona. The website says in Russian that all citizens can apply for consular services by APPOINTMENT, REGARDLESS of their place of residence in Spain.
At the reception in window No. 3, we were refused to issue such a certificate on a territorial basis! Having said: "Where you are registered, get a certificate there"!!!
Dear Consulate of the Russian Federation in Madrid! Do not mislead your compatriots with such information (attached screenshot) on your official website!
We spent a lot of time and money on the flight: Barcelona-Madrid-Barcelona, so that your staff would send us because of an unfortunate reference!
It's great to make an appointment for a preliminary appointment, then the QUEST begins, every day to see if there are reception hours, and it will be endless. The attitude towards their fellow citizens is DISGUSTING. We do not exist for them, having signed up beforehand, you need to come in every single day and see if there is a free day, but there is not one, and there is not a single month.