You can't get through, you won't get in the queue, you have to pay in cash in euros (online payment with a MIR card is impossible), the site is complicated, it's impossible to clarify from anyone - they don't answer) I have been trying to submit my son's documents for a foreign passport for almost half a year. Only the pension department and the phone are working well. Emergency communications (probably the FSB) are answered immediately and listened to (within the competence)!!!!