There are a lot of grandmothers in the morning, so you can get on the queue. It is better to come closer to lunch or after it, if you want to save time
Everything is fine. Payments, online purchases, transfers.... It would be possible for the staff to do everything a little faster, but these are the characteristics of specific employees......
In general, it is quite a good department. Normal employees do their job. One of the disadvantages is that they don't always call if parcels arrive, there is always one operator working. If, God forbid, several people need services, all at least half an hour of lost time. Not to mention the fact that they are constantly blunted by the Internet and all sorts of minor technical problems.
Mail is like mail, girls sometimes have a bad mood, well, honestly, they got in a couple of times, and so they are doing well trying to serve a person quickly, they like that not far from home...